Sebastian Joubert
Capetown
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Waiter
Honeybrew Cafe
01.2023 - 10.2023
- Inspected dishes and utensils for cleanliness.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Checked guests' identification before serving alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
High School Diploma -
Abbotts College Rondebosch
Capetown11.2024
Skills
- Item promotion
- Menu presentation
- Food and beverage pairings
- Decision-Making
- Did a Barista course
Timeline
Waiter
Honeybrew Cafe
01.2023 - 10.2023
High School Diploma -
Abbotts College Rondebosch
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