Health Improvement
Sebastian Abrahamse
Riviersonderend
Summary
Proven Sales Associate at Max Mart, adept in inventory control and relationship building, consistently exceeded monthly sales targets through strategic business development and exceptional customer service. Skilled in negotiation and problem-solving, enhanced customer loyalty and team productivity, contributing to a positive shopping experience and improved store performance.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Sales Associate
Max Mart
05.2023 - 02.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Education
No Degree -
High School
Caledon, South Africa 04.2001 -
Skills
Inventory control
Time management
Multi-tasking strength
Business development
Problem-solving
Problem-solving skills
Relationship building
Client service
Customer service
Product sales
Excellent people skills
Negotiation tactics
Interests
Mechanics
Technology
Physical Activities
Building Sustainable Relationships
Negotiation
Engaging Techniques
Learning New Things
Self improvement
I used to be a very careless person and didn't think twice before doing things, I got upset and mad really easily and didn't care about my surroundings and what people thought of me. I used to be a terrible and moody person and was never eager enough to learn anything, BUT I have improved myself over the past 4 years.
I have learnt how to work with people and how to show respect
I've learnt to adapt and learn new skills, fast
I keep my body fit and healthy for physical activities
I practise and maintain my skills, habits and mindset
I focus on positive impact and stay calm and don't loose control when things don't go my way -Meditation
Timeline
Sales Associate
Max Mart
05.2023 - 02.2025
No Degree -
High School
04.2001 -
Similar Profiles
Demaya YanezDemaya Yanez
Cashier at Max MartCashier at Max Mart
Prashit FalduPrashit Faldu
Customer Service Cashier at Max Multi MartCustomer Service Cashier at Max Multi Mart
Kate FlowersKate Flowers
Chief Operating Officer at RE/MAX of Reading, RE/MAX EvolvedChief Operating Officer at RE/MAX of Reading, RE/MAX Evolved