Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Overview
Roles And Responsibilities
Work Availability
Quote
Timeline
Generic
Sean Stringer

Sean Stringer

Durban

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Innovative Product and Marketing leader with 20+ years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both digital and traditional marketing approaches. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Independent Consultant

Juven
06.2022 - Current
  • Collaborated with cross-functional teams across 3 client sites to ensure holistic project success.
  • Conducted comprehensive market research for clients, informing data-driven decision-making processes.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted clients in identifying new market opportunities.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Fostered strong relationships with clients through consistent communication and collaboration.

Group Executive: Product, Marketing and Customer Service

Talksure
03.2019 - 05.2022
  • Developed both long-term vision and strategic growth plan for product and marketing teams, providing benchmarks and motivation for goal achievement.
  • Collaborated with key stakeholders to define organizational priorities, establish shared goals, and align resources towards achieving desired outcomes.
  • Determined financial needs by assessing existing product coverage and aligning new products and services with long-term goals leading to 50% profitability improvement in health and 19% improvement in motor.
  • Negotiated favorable contracts with vendors, securing cost savings without compromising on quality or service levels, leading to 38% improvement in gross sales.
  • Leveraged data-driven insights to make informed decisions about resource allocation, process improvements, and strategic planning initiatives.
  • Researched and identified potential new products and markets.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Spearheaded marketing campaigns that generated significant brand visibility and new customer acquisition opportunities and improved retention rates by 15%.
  • Launched new products or services successfully into market utilizing streamlined go-to-market strategies.
  • Strengthened corporate governance by developing robust policies and procedures framework.
  • Led cross-functional teams in successful completion of high-impact projects.
  • Managed budgets and resources effectively, ensuring optimal allocation for maximum impact.
  • Cultivated high-performance culture by setting clear expectations and providing regular feedback on performance metrics.
  • Championed employee development programs, enhancing skillsets and promoting culture of continuous learning.

Director/Co-owner

Emperitus Consulting
01.2010 - 03.2019
  • Conducted thorough market analysis, enabling informed decisions regarding product features and target audience demographics.
  • Conceptualized long-range product roadmaps and strategically designed according to market data and research.
  • Led successful product launches by coordinating with marketing, sales, and support teams to ensure seamless rollout and positive customer experience, training over 100 Robert Bosch Service outlets.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Developed innovative products for market, leading to increased revenue and customer satisfaction delivering over 2000 policy sales for Robert Bosch South Africa.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Spearheaded efforts to achieve regulatory compliance across all products, mitigating potential risks associated with non-compliance penalties or delays in approval processes.
  • Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.

Director

Blake and Associates (Pty) Ltd.
01.2007 - 01.2009
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Secured key partnerships that contributed to company's overall growth strategy and market reach, adding 120 new seats in 18 months.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Facilitated cross-functional collaboration for improved decision-making processes within organization.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Established departmental performance goals and provided feedback for underperforming areas, winning Sanlam Sales Call Centre in 2008.
  • Strengthened internal controls by reviewing policies and procedures, ensuring compliance with regulatory requirements of financial services clients.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.

Head of Marketing & Product Development - Consumer Credit

Nedbank
01.2004 - 09.2006
  • Conducted comprehensive market research to identify emerging trends and capitalize on new opportunities.
  • Identified target audiences and devised campaigns to match target demographics and optimize results, leading to lending increasing by +300% over 12 months.
  • Collaborated with suppliers and advertising agencies to market products and services.
  • Created and deployed successful product and marketing strategies underpinning significant growth in lending and credit areas.
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
  • Drove business growth by forging strategic alliances with complementary organizations to expand reach into new markets.
  • Spearheaded creation of compelling collateral materials that effectively increased awareness and communicated brand's value proposition.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Optimized email campaigns to increase open and click-through rates, increasing take up by over 50%.
  • Improved lead generation efforts by implementing targeted inbound marketing strategies that attracted high-quality prospects.
  • Collaborated with sales teams to develop integrated promotional campaigns that increased overall revenue growth.
  • Revamped company website, enhancing user experience and improving site traffic metrics significantly.
  • Oversaw and mentored 10-person marketing and product team, promoting continuous improvement, enhancing processes, and reducing costs as head of highly efficient and profitable group.
  • Managed R30 million budget allocation and resource utilization to maximize marketing ROI.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Proved successful working within tight deadlines and fast-paced environment.

Head of Strategic Projects - Nedbank Consumer Credit

Nedbank
06.2003 - 12.2003
  • Demonstrated leadership skills in managing projects from concept to completion, creating platform to move business from R30 million to R100 million lending per month.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with strong sense of personal responsibility.

General Manager: Nedbank Consumer Credit Contact Centre

Nedbank
06.2001 - 06.2003
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Assisted in recruiting, hiring and training of team members.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Business Development Manager: NBS Bank Direct

NBS - A division of BoE Bank Ltd
10.2000 - 05.2001
  • Increased client base to 20 000 new clients by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations.
  • Boosted marketing, reviewed pricing strategies, and expanded distribution channels to increase sales revenue.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Launched new product lines - Internet Banking and Debit Card - through conducting extensive competitor analysis and identifying gaps in existing market offerings.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Resolved problems, improved operations, and provided exceptional service.

Marketing & Sales Manager: NBS Direct

NBS - A division of BoE Bank Ltd
07.1999 - 10.2000
  • Created brand messaging, collateral materials, customer events, promotional strategies, and product commercialization, boosting new money received by 90% in year one and 80% in year two.
  • Optimized website to cater for internet banking building to 20 000 clients in first 2 years.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated with advertising agencies to create advertising messaging and strategies.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs, realising R2 million broker sale in first 9 months.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within team.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Assisted in recruiting top talent for sales team, contributing to high-performing work environment.
  • Utilized metrics to modify low-performing sales and marketing programs and staff to increase effectiveness.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Education

Some College (No Degree) - Organizational Leadership

Felix Risk Training
Durban, South Africa

Some College (No Degree) - Project Management, Internet Marketing

NBS Bank Training
Durban

Bachelor of Technology Degree - Marketing

Durban University of Technology
Durban, South Africa
01.1996

IMM Diploma in Marketing & Sales - Sales And Marketing Education

IMM
Durban, South Africa
01.1992

Diploma in Marketing Management - Marketing

Durban University of Technology
Durban, South Africa
01.1989

Skills

  • Executive Support
  • Strategy Development & Execution
  • C-level Relationship Building
  • Start-up Proficiency
  • Partnership Development
  • Team Leadership & Development
  • Product Development and Roadmaps
  • Marketing and Lead Management
  • Attention to Detail
  • Analysis & Evaluation
  • Requirements Gathering
  • Work Product Development

Accomplishments

Talksure

  • Group Exco and Member of the Social, Ethics and Responsibility Committee - responsible for Customer Responsibility - complaints reduced by 54% over 2020 to 2021.
  • Business case developed to move the insurance business to its own Underwriting Manager and Cell Captive model highlighting a 15% profitability improvement.
  • Completed a product and channel due diligence that highlighted the need for an experienced and talented Product and Marketing team.
  • Sourced and coached new Product, Marketing and Digital Lead generation teams and introduced new operating models for each, resulting in:
  • Significant improvements to the Elixi Health commercial model through negotiating with partners for acquisition cost funding leading to a profitability improvement of 50%.
  • Improved lead generation activities through digital marketing and partner selection that improved annual gross sales by 38% in 2020-2021.
  • Updated all product value propositions and brand essence including product modifications that improved retention rates 2021-2022 by 15%.
  • Maintained insurance book size despite the severe economic impact of Covid-19.
  • Negotiated a new partner underwriter for Apex Motor that improved overall profitability by 19%.
  • Moved the Apex Motor model from a fixed to variable premium that enabled improved sales, better collections and enhanced retentions.
  • HelpMe Mobile App launched on the Android and Apple App Stores.

Professional Overview

A seasoned executive and management professional offering over 30 years of versatile experience across an array of corporate, SME and start-up financial services entities. Directs and leads problem-solving solutions in strategy development, product management, marketing and sales and customer service initiatives on behalf of organisations and clients operating in South African and selected African markets. Combines gathered market insight with collaborative partnerships and commercial acumen, to move concepts into deliverable outcomes realising sustained organisational transformation and growth. A positive pragmatist, Sean develops close relationships with internal colleagues and creates external partnerships with clients and suppliers to make a difference, deliver shared purpose and realise commercial success. Having strengths in relationships, creating context and understanding, utilising the skills of a diverse collective and being able to analyse the causes of problems enables Sean to join the dots and deliver solutions through the value chain into a successful outcome.

Roles And Responsibilities

Consulting

African Markets I Due Diligence I Business Case Development I Product Strategy I Product Research I Product Roadmaps I Stakeholder Relationships I Partner Management

Talksure

Group Exco I Social, Ethics and Responsibility Committee I Business Case Development I Product Strategy I Product Research I Product Roadmaps I Go-to- Market Strategy I Marketing Strategy I Lead Generation I Customer Service Strategy I Stakeholder Relationships I Partner Management I Coaching and Mentoring I Project Management I Change Management

Emperitus

Business Case Development I Product Strategy I Product Research I Product Roadmaps I Go-to- Market Strategy I Marketing Strategy I Lead Generation I Customer Service Strategy I Stakeholder Relationships I Partner Management I Coaching and Mentoring I Project Management I Change Management

Blake and Associates

Company Exco I Business Case Development I Call Centre Strategy I Go-to- Market Strategy I Marketing and Sales Strategy I Lead Generation I Call Centre Sales Execution I Stakeholder Relationships I Coaching and Mentoring

Nedbank - Head of Marketing and Product Development

Divisional Manco I Business Case Development I Product and Consumer Research I Product Strategy I Product Roadmaps I Go-to- Market Strategy I Marketing Strategy I Project Management I Data Management I Budget Management I Cross-Functional Leadership I Stakeholder Relationships I Partner Management I Coaching and Mentoring

Nedbank - Head of Strategic Projects

Divisional Manco I Business Case Development I Process Development I Go-to- Market Strategy I New Business Development I Project Management I Data Management I Budget Management I Cross-Functional Leadership I Stakeholder Relationships I Partner Management I Measuring and Reporting

Nedbank - General Manager Contact Centre

Divisional Manco I Business Case Development I Call Centre Management I Go-to- Market Strategy I Partner Selection and Management I Project Management I System and Process Development I Data Management I Budget Management I Cross-Functional Leadership I Stakeholder Relationships I Coaching and Mentoring I Risk Management

NBS Bank - Marketing and Sales Manager

Business Case Development I Product Strategy I Marketing Strategy I Agency Management I Staff Development I Campaign Development I System Development I Customer Sales Strategy I Stakeholder Relationships I Budget Management I Risk Management I Product Research I Card Management I Website Development I Go-to- Market Strategy I Marketing Strategy


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Maya Angelou

Timeline

Independent Consultant

Juven
06.2022 - Current

Group Executive: Product, Marketing and Customer Service

Talksure
03.2019 - 05.2022

Director/Co-owner

Emperitus Consulting
01.2010 - 03.2019

Director

Blake and Associates (Pty) Ltd.
01.2007 - 01.2009

Head of Marketing & Product Development - Consumer Credit

Nedbank
01.2004 - 09.2006

Head of Strategic Projects - Nedbank Consumer Credit

Nedbank
06.2003 - 12.2003

General Manager: Nedbank Consumer Credit Contact Centre

Nedbank
06.2001 - 06.2003

Business Development Manager: NBS Bank Direct

NBS - A division of BoE Bank Ltd
10.2000 - 05.2001

Marketing & Sales Manager: NBS Direct

NBS - A division of BoE Bank Ltd
07.1999 - 10.2000

Some College (No Degree) - Organizational Leadership

Felix Risk Training

Some College (No Degree) - Project Management, Internet Marketing

NBS Bank Training

Bachelor of Technology Degree - Marketing

Durban University of Technology

IMM Diploma in Marketing & Sales - Sales And Marketing Education

IMM

Diploma in Marketing Management - Marketing

Durban University of Technology
Sean Stringer