Sean Rowland
Johannesburg
Summary
Results-driven Technical Manager with 30 years of experience in POS and retail systems. Led over 200 store deployments and rapid rollouts, including 28 stores in a week. Expertise in MS SQL reporting and multi-platform environments, focusing on AI-driven improvements. Facilitates customer-centric solutions and team collaboration, implementing process enhancements to optimise service delivery and business outcomes.
Overview
2027
2027
years of professional experience
Work History
Technical Manager
inTouch Point of Sale
Johannesburg
01.2009 - Current
- Delivered and supported systems for over 200 stores, enhancing operational readiness
- Deployed 28 stores in one week (same-day go-live)
- Managed technical operations for POS deployments, support, and database systems to ensure seamless functionality
- Led team of 10 across installations and support
- Collaborated with teams on implementations of NCR Aloha, Linga POS, YUMA POS, and inTouch Retail systems to streamline integration processes
- Developed MS SQL reports and scripts for operational reporting
- Introduced AI tools and automation workflows
Business Owner
PDS Solutions
01.2000 - 01.2009
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
- Ran a POS solutions business delivering installations, support, and client management.
- Cultivated industry relationships that promoted services and streamlined business operations.
- Negotiated supply contracts with product suppliers, establishing partnerships that enhanced delivery efficiency of raw materials and products.
- Controlled expenses and allocated financial resources to achieve budget goals while ensuring operational sustainability.
- Maintained accurate records for operations, inventory, income and expenses.
- Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
- Monitored competitive activity within the industry, adjusting strategies to maintain a competitive edge.
Technical Manager
Panasonic Point of Sale
Cape Town
- Supervised team of 5 technicians in installation and support of point of sale systems, ensuring smooth deployment.
- Guided team in customer support training, improving service delivery standards.
- Assisted team in implementing database design to enhance system functionality.
Branch Manager
Ankerdata Systems
- Installed POS systems across multiple retail locations, enhancing transaction efficiency and customer service.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
Education
Standard 10 - High School
Athlone Boys High
Johannesburg, GP1991
Skills
POS systems
- Linga POS
- YUMA POS
- inTouch Retail
- NCR Aloha
- SQL Scripting
- SQL Reporting
- Database Management
- Retail Technology
- Team Leadership
- Systems Implementation
- Technical Operations
- Project management
- Team leadership
- POS deployment
- Technical support
- System integration
- Data analytics
- Problem resolution
- Staff training
- Adaptive problem solving
- Technical innovation expertise
- Technical process improvement
- Technical system improvements
- Technical improvement knowledge
- Tech troubleshooting
- Time and deadline management
- Systems Analysis
- Customer-Focused service
- Cloud computing expertise
- End user support
- Claude AI
- ChatGPT
- Automation
- BoltNew Web application design
Customer oriented
- Customer relationship management
Accomplishments
- 30+ years in retail technology
- 2000+ store deployments
- 17-year leadership tenure
- Rapid rollout execution (28 stores in one week)
Languages
English
Advanced
C1
Afrikaans
Upper Intermediate
B2
Interests
- Rugby
- Recently took up Mountain Biking
- Learning to do software development
- Doing courses on UDEMY
Timeline
Technical Manager
inTouch Point of Sale
01.2009 - Current
Business Owner
PDS Solutions
01.2000 - 01.2009
Technical Manager
Panasonic Point of Sale
Branch Manager
Ankerdata Systems
Standard 10 - High School
Athlone Boys High