Sean Matthews
Technical Sales -Support Lead
Heathfield
Summary
My ability to interact with people has resulted in longstanding friendships. My character is one of hard work, honesty, and dedication. My communication and social skills are excellent, so I am committed to teamwork and a hands-on approach to work. If you desire success in life, you must be willing to work hard to accomplish the goals you set, rather than hoping for the best. I am able to work well under pressure and I am confident enough in my abilities to succeed in any position. With my qualities and principles, I am certain I would be an asset to any organization.
Overview
17
17
years of professional experience
Personal Information
- Age: 34
- Dependents: 2
- Date of Birth: 11/13/89
- Gender: Male
- Nationality: South African
- Driving License: Licence, Code 8 (PDP)
- Marital Status: Single
Education
High School Diploma -
Southern Suburbs Academy
Cape Town 01.2007 - 12.2007
Work History
Diagnostics Sales and Technical Support
New Source Imports
Observatory,Cape Town
02.2021 - Current
- Daily game plans
- Ensuring target is reached with regards to sales.
- Liaise with Chinese partners, Training and development of products and staff.
- Arrange and do demos with clients, Assist with processing sales and quotations, Quality returns of refunds, Manage KPI, Promotional strategies, Online pricing and digital product marketing
- Creating SOPs to assist customers & resellers with setting up their machines for updating of software, WI-FI printing as well as installing & setting email clients onto diagnostic machines. Occasionally having to supply remote support by means of TeamViewer & logging into the customers Android diagnostic machines to better assist the customer if they're not tech savvy to resolve issues on their device. Daily tasks include assisting customers via KommoCRM, WhatsApp, email & telephone with technical issues with their devices.
- Additional technical responsibilities include but not limited to repairing of customers diagnostic machines by testing & reporting to the customer in writing the problem with their machine & repairing the diagnostic machine once customer accepts the repair quote. Repairing of machines include replacing of touch screen panel, internal battery replacement along with installing new software updates. Other inhouse duties include demonstrating diagnostic machines capabilities on potential buyers' vehicles to show them the capabilities of the device as well as answer any question the potential buyer might have.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference like SOPs.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
Operations Supervisor/Office Manager
Active Africa
Westlake, Cape Town
12.2017 - 04.2020
- Checking that all vehicles and equipment issued to guides and that it is returned.
- Ensuring all company Equipment, including vehicles are maintained in clean and in operational order.
- Maintain service records on all equipment and vehicles, Safety compliance checks in accordance with OHSA (Occupational Health and Safety Act).
- Excel Costing and disbursements of weekly and monthly expenses, Processing company vat - recons on Zero accounting program.
- Managing cost for operations, Merchandise Buyer-purchasing of operational gear, clothing and liaising with designers regarding design and layout of product.
- Consulting with clients with regards to booking of trips and planning.
- Support for guides in Cape Town and over land, Processing data on COGNOS and oracle.
- Buying and selling of fleet vehicles , Managing and rotating of vehicles /Sales.
Manager for CRG Men's & CRG Kids
Country Road Premium Brands
Cape Town
06.2014 - 08.2017
- I manage the processes for Sales Consultant, Pay point controller, Stock Requisitions, Staff training, Staff scheduling, Excellent customer services, Time management and Product knowledge.
- Ensure all KPI's are in line
- Sales budgets achieved, Shrinkage - under 1% (waste and shrinkage), Return on sales.
- Sales per square meter (Floor productivity) Growth 4% only, Customer service audit targets achieved - target 75%, ACP (average customer purchase) growth on comparative to region reports.
- UPT (units per transaction), Employment cost - 8% to sales
- Ensure staff are trained, equipped and have tools to do their job + succession.
- Staff management - Sales floor standards are adhered to as per company guidelines (Visual Merchandising).
Skills
Leadership Skills
undefinedTimeline
Diagnostics Sales and Technical Support
New Source Imports
02.2021 - Current
Operations Supervisor/Office Manager
Active Africa
12.2017 - 04.2020
Manager for CRG Men's & CRG Kids
Country Road Premium Brands
06.2014 - 08.2017
High School Diploma -
Southern Suburbs Academy
01.2007 - 12.2007
Education
Southern Suburbs Academy 2007, Grade 12, English, Afrikaans, Business Economics, Economics, Physiology, Ethnology, Criminology, Maths, Customer services training with Woolworths and Country Road, VBL - Value based learning - certified, First aid training, Planner attachment within retail
Condition Of Health
Excellent
References
- Country Road Premium Brands, Amiel Paladh, 073 699 2904
- Active Africa, Chris Goodwin, 021 701 1520
- New Source Imports, Jonathan 021 205 5390
Similar Profiles
Herschel SingleeHerschel Singlee
Branch Manager & Technical Support at New Source ImportsBranch Manager & Technical Support at New Source Imports
ALEX BEASLEYALEX BEASLEY
SALES ASSOCIATE at Don Jacobs ImportsSALES ASSOCIATE at Don Jacobs Imports
Michael CampobassoMichael Campobasso
Class C Driver at Orlando ImportsClass C Driver at Orlando Imports