Summary

Overview

Work History

Education

Skills

Additional Information

Accomplishments

Software

Certification

Timeline

SEA-BREEZE NGUBANE

Strategic Marketer

Umlazi

Summary

Strategic Sales and Marketing Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Marketing Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated ICT Technology and Telecommunications professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Marketing Co-ordinator and Sales with over 15 years of experience in ICT and Telco. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

years of professional experience

Certification

Work History

Commercial Broker Consultant

Nolusasa Consulting

Build your own insurance portfolio by: Being able to prospect for new clients through networking, Cold calling and door – door canvasing for new business Effective communication with both internal stakeholders and clients
Conduct a comprehensive risk evaluation for the client
Providing solutions to clients by selling OUTsurance short term products aligned to the needs of the client
Drafting, tracking and measurement of your personal business plan
Providing on-going service and support to your individual client base (amendments, renewals, claims etc.)
Retention of existing business including renewal discussion in line with FAIS Developing internal/external relationships with clients
Continuous building of your client base hence securing future income
Keeping abreast with the commercial insurance market changes and developments
Achieving/Exceeding targets consistently Providing feedback to line management when requested
Attending all weekly and adhoc team meetings
Working closely with internal stakeholders that is, underwriting/actuarial, claims as well as surveying
Adhering to all quality standards and measures in place
Reason for leaving
Now seeking more administrative, management and marketing role vacancies
C.2

Director and Manager

Vodacom, Nature

Assist learners with projects and teach basic computer skills
Printing of CV’s and any document
Provide Internet Services for customers
Consult with SMME to consult and give guidance
Create Business Plans for Customers
Provided and support students who are looking for bursaries
Assist customers with teaching and assisting them registration on job portals
Always on Amazon to always stay ahead with regards to technology
Reason for leaving
Ready to get into workspace – Part time initiative
C.3
Employer

Field Service Consultant / Area Manager Vryheid Cluster

Responsible for Cluster Management in the Telecommunication and Solutions space specifically related to the Emerging Markets in the Commercial Business Unit and driving digitalization in the municipalities
This included all negotiations and sales with Public Sector stakeholders
Anticipated Client’s Business needs to provide sound Technical Solutions that would interpret efficiency and cost effectiveness
Optimized results from ongoing assessments with the objective of creating Client loyalty and guaranteeing future Sales
Market and Competitor analysis
Analysed the Client’s profitability to implement Sales actions
Engaged on consultative selling and Business Solutions crafting approach
Secured and developed and maintained Client relationships and became a strategic Partner with assigned accounts
Expanded Vodacom’s Market Share, revenue and profitability within assigned accounts by following specific account plans and providing customers with creative and mutually beneficial proposals and ideas
Negotiated with and sold to senior-level Executives, Management and municipalities and staff
Assisted with the preparation of Contractual Agreements and ensured all Terms were adhered to
Solved problems and managed risk to ensure achievement of targets
Prepared presentations, proposals, plans, Contact reports
Evaluated and documented partnerships and ensured all activity was recorded and accurately on the CRM and SFDC tools
Created and promoted Vodacom events, campaigns and sponsorships and maximized income potential from all opportunities
Provided reports and analysis
Monitored all aspects of the Vodacom Services in respect of the Client and took action to resolve any issues
Ensured all clients understood the service on offer and created more outlets to ensure more distribution channels
Managed a range of customer projects
Advised on changes and trends in the marketplace and the activities of competitors
Contacted clients to maintain relationships and identify new Business opportunities
Monitored the day-to-day performance of each account within a portfolio
Liaised and attended all Municipal meetings with ward councillors as well as Mayor and Municipal Managers to start digitalization eg: FTTH/FTTB
Network and technology requirements for all municipalities’ (Pongola Municipality, Abaqulusi Municipality, Inkandla Municipality as well as Edumbe Municipality)
Manage Human Resource issues
Staff Compliment of 10 Sales Executives and 10 Field Service Consultant
Manage Relationships with all Suppliers and re-assess retainers

Sales Leader

Mr Rav Pillay

Senior Manager

Vodacom

Senior Sales and Marketing Consultant / Acting Marketing Manager, •Sales Administrator

Nature Telecommunications

Senior Sales & Marketing Consultant / Acting Marketing Manager

Co-ordinated, implemented and monitored all Marketing Plans for the KZN-Zulu Natal region in the Informal, Market
Provided support to external Service Providers , Internal Sales, Vodacom Business and mainly Informal Markets and Retail Departments in the Region
Marketed for Informal; Markets and Retail Department
Provided support to external Service Providers, Internal Sales and Vodacom Business and mainly Informal markets and Retail
Ensured all Sales Targets in the different Channels were met while developing and maintaining Customer relations;
Sales and Budget reporting to regional Manager on monthly basis
Planned and implemented all Regional Manager and National Marketing Campaigns and maximised the above through the use of event, promotions, Competitions and give-aways
Planned and implemented all Regional and National Campaigns and maximised the above through the use of events, promotions, Competitions and Give-aways
Managed and supervised all learners and interns within the Marketing Department and ensured all event deadlines were met
Compiled monthly Reports on all Events, Promotions, Sponsorships, publicity as per the criteria
Co-ordinate Financial documentation and payment for all Creditors as per Financial Policies and Procedures
Assisted the regional Channel Managers in developing and implementing of Regional Marketing Plans
Ensured Brand exposure at all events , Promotions, Brand Health , Successful Road Shows (Vodacom Easter Adrenalin, Reed Dance, all promotions and Campaigns
Liaised with media for all Events & advertising Campaigns
Collated all Informal Marketing Activities and ensured all Channels were served
Controlled regional Marketing Budget and initiated Projects
Ensured Brand Health and Brand affinity where possible
Liaised directly with Stakeholders and Suppliers in order to ensure maximum output
Collated Regional Reports and Presentations and presented to Executives for Review
Influenced relationships and Presentations and negotiated with different Corporates in order to develop relationships.

Community Service Manager

Mr Thwana Mahlangu

Branch Sales Executive

Mr Pieter Du Plessis

Branch Administrator / Switchboard Operator, Call Centre Agent

Manning of Switchboard
Typing of memos
Minutes and proposals
Logged Technical Calls
Ensured effective filing system
Faxed all letters of confirmation on any approvals by Regional Manager
Assisted all Account Managers with typing of Proposals and Presentations
Managed all petty cash requisitions
Monitored Sales Figures and trends and telesales
Ordered stationary
Provided recon for petty cash
Responsibilities, Captured all Sales Contracts
Increased revenue within the existing accounts
Sourced and hunted for new business
Resolved queries regarding Accounts and attended to all Technical queries
Captured all Sales on the CSS System for national manager
Compile all Sales on the CSS System for National Manger
Logged all technical call-outs
Typed and distributed Minutes of all meetings
Stock Taking conducted every month
Compared Saws statistics and monitored trends
C-ordinated Training & Workshops ( Training Date, Venue, Payment, Travel and accommodation)
Telesales and Assisted the Regional manager with Reports
Assisted with internal communication by translating into Zulu
Responsibilities for, :
Management of outbound calls
Authorisation and declination of calls
Resolves all Customer queries on cheque authorisations
Provide support to customers
Faxed proof from ITC if and when required
Provided Customer support and liaised with Banks regarding fraudulent Transactions
ACHIEVEMENT: Employee of the year 2004
Reason for leaving
Relocated
Referee
Megan

Branch Sales Manager

Blake and Associates

Commercial Broker Consultant

Outsurance Insurance Company, Nolusasa Consulting

01.2022 - Current

Commercial Broker Consultant

Nature Insurance

01.2022 - Current

Director / Manager

Internet Café and Consulting Services

08.2019 - 12.2022

Managing Director

Vodacom

01.2012 - 08.2019

Area Manager/Cluster Manager, •Strategic Key Account Manager

Neotel

02.2014 - 07.2019

Area Manager / Cluster Manager, •Strategic Key Account Manager

Wholesale & National Chains

02.2014 - 07.2019

Key Account Manager

Enterprise

08.2012 - 09.2013

Key Account Manager

Datacentrix (Pty)Ltd

06.2011 - 07.2012

Key Account Manager

Vodacom

06.2011 - 07.2012

Managed a base of Vodacom Partners such as Blue Label/ Panjivans/Nokia/Samsung/ Kaizer Chiefs Mobile
Responsible for relationship building
Upselling
Anticipated Client’s business needs to provide sound Technical solutions that would interpret into efficiency and cost effectiveness
Optimised results from ongoing assessment with the objective of creating Client loyalty and guaranteeing future sales
Market and competitor analyses
Engaged on a consultative selling and business solution crafting approach
Secured, developed and maintained Client relationships and became a strategic partner with assigned accounts
Expanded Vodacom’s market share, revenue and profitability within assigned Accounts by developing and following specifically designed plans and providing customers with creative and mutually beneficial proposals and ideas
Monitored day-to-day performance of each account within a portfolio
Assisted with the preparation of Contractual Agreements and ensured terms and conditions were adhered to
Resolved problems and managed risks to ensure achievements of targets
Prepared Presentations, Proposals, Plans and Contact Reports
Evaluated and documented Partnerships and ensured all activity is recorded accurately on CRM tool SFDC
Provided reports and analysis
Reason for leaving
Grieving daughter’s death, Ensures that the service offering provided satisfies clients’ needs, and identifies potential sales opportunities
Provision of broad based solutions to the corporate market
Strong account management focus
Client Management
Ensure ECM Sales on Product, Hardware and Services (Novell, Lenovo,
Alfresco, OpenText, Sharpeoint,K2, SAP, All Microsoft services)
Create business solution for clients
Ensure proper marketing of products and software
Reports to the Business Unit Manager regarding service statistics on a weekly basis, and business growth on a monthly basis
Ensure proper ECM Solution Design
Reason for leaving
Career development opportunity
Referee

Customer Service Consultant

Vodacom

04.2010 - 05.2011

Key Account manager

Nature

04.2010 - 05.2011

Enterprise and Mid-Market
Knowledge of the organisation and clients business to anticipate their needs so as to provide sound technical solutions that will interpret into efficiency and cost effectiveness;
Optimize results from on-going assessment with the objective of creating client loyalty and guaranteeing future sales;
Market analysis and competitors analysis;
Analysis of the client’s profitability so as to implement appropriate sales actions;
The ability to engage on a consultative selling and business solution crafting approach;
Secure, develop and maintain client relationships and become a strategic partner with assigned accounts by consulting with a high degree of industry expertise and knowledge, raising the level of contact and staying visible within the account;
Expand our market share, revenue and profitability within assigned accounts by developing and following specific account plans and by providing customers with creative and mutually beneficial proposals and ideas;
The ability to negotiate with and sell to senior-level executives, management and staff within the assigned accounts;
Assist with the preparation of contractual agreements and ensure terms are adhered to;
Effectively solve problems and manage risk to ensure achievement of targets;
Prepare presentations, proposals, plans, contact reports as necessary;
Evaluate and document partnerships, ensuring all activity is recorded accurately on the CRM Tool SFDC;
Promote Neotel events, campaigns and sponsorships and maximizing income potential from all opportunities
Monitoring all aspects of the Neotel service in respect of the client and taking action to resolve any issues without delay;
Representing the client’s interests within Neotel to ensure that service adjustments are made where necessary;
Ensuring that a close relationship is built with an understanding of the client’s business environment – achieved via existing experience, industry exposure and research
Ensuring all clients understand the services on offer from Neotel
Managing a range of customer projects at any one time
Advising on changes and trends in the marketplace and the activities of competitors
Contacting clients to maintain relationships and identify new business opportunities
Monitoring the day to day performance of each account within a portfolio
Reason for leaving
Career development opportunity

Customer Service Executive

Metrofile KZN

04.2010 - 05.2011

Nature
Document Storage
Positions, Managed base of over 200 accounts
Responsible for client retention
Upselling within existing accounts
Identified prospective clients and on boarded
Worked to achieve set targets
Maintained excellent Customer relationship through effective service delivery to retain and grow defined Portfolios in line with strategic sales / service objectives
Ensured that the Service offering provided satisfied Client needs and identified potential Sale opportunities
Maintained close relationships with the Accounts Manager/ Operations Department in order to capitalize on opportunities identified and ensure effective service delivery and resolve any service issues and complaints
Ensured effective classification and updating of client information to ensure fast and accurate retrieval
Ensured effective document and record management as defined within the Clients document retention strategy by informing Clients of past due dates
Reported boxes past due to the Sales and Service Manager monthly including organic growth and Client visits
Reported to Sales and Service Manager regarding Service statistics weekly and business growth monthly
Dealt with, resolved and reported on issues, concerns and complaints
Ensured effective classification and updating of Client information to ensure fast and accurate retrieval
Ensured effective document and record management as defined within the Client’s document retention strategy by informing Clients of past due dates
Reported to the Sales and Service Manager regarding Service statistics weekly and Business growth monthly
Reason for leaving
Head hunted by Datacentrix
Referee
Mr Fadil

Senior Sales & Marketing Consultant/ Acting Marketing Manager, •Sales Administrator

Comm Serv Department

10.2005 - 01.2010

Sales Administrator

-Serve Department

10.2005 - 01.2010

Ensured all Sales processes were followed
Built and maintained Customer Relations
Implemented strategies to enhance Sales
Called on all CSTO’S (CUSTOMERS) to ensure Training and assisted with all Sales
Formulated Business Plans according to Customer needs and requirements
Managed and supervised all learners within the business
Prepared Sales Agreements and ensured discounts were finalised according to structurer., Co-ordinated and managed approved applications (new and swop phones/units)
Ensured all information and documentation was received
Processed all information and documentation was received
Processes al Phone Orders
Prepared all Phone orders
Prepared Contract Agreements and captured all information
Filed Contracts
Administration – processed change of ownership, (cancellations, Cognos Reports,)
Maintained and developed relationships with CSTO’
Co-Ordinated Training and Training Materials for department
Provided information on other Value-Added Services
Assisted with Regional Meetings and Workshops.

Sales Administrator

Cummins Diesel Engine Company SA

09.2004 - 08.2005

Sales and Marketing Coordinator

Cummins Diesel Engine Company SA

09.2004 - 08.2005

Administrator •Switchboard Operator, •Sale Support Consultant

CGS Financial Technologies

09.2001 - 07.2004

Sales & Marketing Co-ordinator

CGS Financial Technologies

07.2001 - 05.2004

JHB
Compiled Branch Sales Reports for Sales Representatives
Organised all Regional Events and Marketing functions
Managed and implemented new marketing strategies by liaison with Marketing Department
Gathered and collated information regarding other Products and Services and compiled Reports for Management
Requisitioned Office Consumables and maintained documents, minutes and specific Projects/ Reports to ensure effective communication, Office Operations and record keeping
Coordinated year-end functions for the region/Branch
Darted and distributed Minutes of meetings
Managed branch EPR on Rascal system
Requisitioned office consumable and maintained documents, Minutes and specific Projects/ Reports to ensure effective communication, Office Operation and Record keeping
Coordinated year0end functions
Darted and distributed Minutes of Meetings
Manged the Branch ERP on Rascal System (CRM)
Assisted client’s with purchases of Engines , parts and lubricants
Reason for leaving
Relocated to KZN due to family responsibilities
Referee

Sales Support Consultant, •Branch Administrator/Switchboard Operator, •Call Centre Agent

Blake & Associates

07.2000 - 02.2001

Call Centre Agent

Outsurance

07.2000 - 02.2001

Management of outbound / inbound calls
Authorisation and declination of calls
Resolves all Customer queries on cheque authorisations
Provide support to customers
Faxed proof from ITC if and when required
Provided Customer support and liaised with Banks regarding fraudulent Transactions
Reason for leaving
Contract position

Education

Matric -

Brettonwood High School

undefined

Diploma - Computer

Durban University of Technology

Damelin Business Admin Management Certificate - undefined

BCom Degree - undefined

BCom Management Degree - undefined

UNISA

Skills

Computer and Technology Proficiencyundefined

Additional Information

PROFILE:
Able to relocate Yes Notice Period Immediate
ACHIEVEMENTS; , Young Achievers Programme CEO’S Award for Yebo Heroes Vodacom on the Spot Award Vodacom on the Spot Award Reason for leaving New ventures

Accomplishments

Supervised team of 15 Sales Consultants as Area Manager.
Achieved 13% revenue through effectively helping with Creating distribution plan and strategising
Attained CEO award for Marketing Co-ordinator Position at Vodacom
Resolved product issue through consumer testing.

Software

Screaming Frog

Net Peck Spider

MS Office

SFDC

HTML

CSS

Morpheus

Eppix

Bi-Portal

Google Drive

SFDC

Mimecast

Certification

Computer Diploma

Timeline

Commercial Broker Consultant

Outsurance Insurance Company, Nolusasa Consulting

01.2022 - Current

Commercial Broker Consultant

Nature Insurance

01.2022 - Current

Director / Manager

Internet Café and Consulting Services

08.2019 - 12.2022

Area Manager/Cluster Manager, •Strategic Key Account Manager

Neotel

02.2014 - 07.2019

Area Manager / Cluster Manager, •Strategic Key Account Manager

Wholesale & National Chains

02.2014 - 07.2019

Key Account Manager

Enterprise

08.2012 - 09.2013

Managing Director

Vodacom

01.2012 - 08.2019

Key Account Manager

Datacentrix (Pty)Ltd

06.2011 - 07.2012

Key Account Manager

Vodacom

06.2011 - 07.2012

Customer Service Consultant

Vodacom

04.2010 - 05.2011

Key Account manager

Nature

04.2010 - 05.2011

Customer Service Executive

Metrofile KZN

04.2010 - 05.2011

Senior Sales & Marketing Consultant/ Acting Marketing Manager, •Sales Administrator

Comm Serv Department

10.2005 - 01.2010

Sales Administrator

-Serve Department

10.2005 - 01.2010

Sales Administrator

Cummins Diesel Engine Company SA

09.2004 - 08.2005

Sales and Marketing Coordinator

Cummins Diesel Engine Company SA

09.2004 - 08.2005

Administrator •Switchboard Operator, •Sale Support Consultant

CGS Financial Technologies

09.2001 - 07.2004

Sales & Marketing Co-ordinator

CGS Financial Technologies

07.2001 - 05.2004

Sales Support Consultant, •Branch Administrator/Switchboard Operator, •Call Centre Agent

Blake & Associates

07.2000 - 02.2001

Call Centre Agent

Outsurance

07.2000 - 02.2001

Computer Diploma

01-2000

Commercial Broker Consultant

Nolusasa Consulting

Director and Manager

Vodacom, Nature

Field Service Consultant / Area Manager Vryheid Cluster

Sales Leader

Mr Rav Pillay

Senior Manager

Vodacom