Schoeman Terblanche

• Managing and maintaining 29 branches, which includes:

-Capturing supplier invoices into Pastel

-Creating Tax invoices on Pastel

-Handling all queries and complaints

-Building and maintaining strong relations between the customers and the company

• I have basic office knowledge, admin, filling, computer literacy and telephone ethics
• Pastel knowledge
• Planning events for company, this includes;

-Sourcing suppliers

-Working hands on at the event building relations with current and possible clients

-Helping with set up and clean up of event

• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Set positive tone for entire dining experience as first point of contact for incoming guests.