Scelo Zulu
Senior Telecom & Fibre Commercial Leader
Umhlanga
Summary
Senior Telecom & Fibre Commercial Leader with over 10 years of experience driving estate acquisition, MDU growth, reseller management and regional commercial operations within KwaZulu-Natal. Proven track record managing 400+ estates, leading multi-team sales structures (25+ reps), and improving regional uptake by 10–20% across KZN. Experienced in stakeholder management, CSI initiatives, schools partnerships, sales channel optimization, and operational coordination.
Customer Manager offering 8-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Commercial Manager - KZN
Vumatel
Umhlanga
01.2023 - Current
- Lead commercial operations across KwaZulu-Natal.
- Oversee estate and MDU growth strategy across 400+ estates.
- Manage 5 sales teams (25 representatives total).
- Supervise 9 reseller sales teams across the region.
- Improved fibre uptake across key KZN regions by 10–20%.
- Drive schools initiatives, CSI programs, and regional brand presence.
- Coordinate dispute resolution and site escalations.
Sales and Marketing Manager
Vumatel
08.2023 - Current
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Managed cross-functional teams to execute successful product launches and marketing initiatives.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
KZN Regional Manager
Cool Ideas ISP
01.2019 - 07.2023
- Sole Regional Manager for KwaZulu-Natal.
- Managed 2 direct reports.
- Increased regional brand presence and subscriber growth.
- Oversaw commercial marketing initiatives (radio and local campaigns).
- Managed customer escalations and commercial coordination.
Financial Face-to-Face Agent
Outsurance
04.2019 - 09.2019
- Achieved daily quote targets (minimum 2 per day).
- Worked toward monthly production targets of R15,000+.
- Conducted cold outreach and direct client acquisition.
Fibre Sales & Key Accounts
ECX Fibre / Vumatel
01.2015 - 01.2019
- Achieved highest MDU acquisition in 2018.
- Managed estate onboarding and complex acquisitions.
- Led door-to-door and activation campaigns.
- Developed early leadership pipeline during fibre expansion phase.
Customer Care Manager / Support
Vumatel
- Led customer support escalation management.
- Coordinated repair and operational responses across managed estates.
- Strengthened estate relationships and service delivery standards.
Education
Diploma - Sports Management & Science
ETA College
Durban12.2013
Matric -
Voortrekker High School
Pietermaritzburg12.2010
Skills
Estate & MDU Acquisition Strategy
Commercial & Regional Operations
Sales Leadership (25 Team Members)
Reseller & Channel Management (9 Teams)
Fibre Uptake Optimization (10–20% Growth)
Stakeholder & Community Engagement
CSI & Schools Program Development
Customer Experience Management
Customer relations
Team building
Sales support
Customer service
Problem-solving
Teamwork
Time management
Team leadership
Multitasking
Timeline
Sales and Marketing Manager
Vumatel
08.2023 - Current
Commercial Manager - KZN
Vumatel
01.2023 - Current
Financial Face-to-Face Agent
Outsurance
04.2019 - 09.2019
KZN Regional Manager
Cool Ideas ISP
01.2019 - 07.2023
Fibre Sales & Key Accounts
ECX Fibre / Vumatel
01.2015 - 01.2019
Customer Care Manager / Support
Vumatel
Diploma - Sports Management & Science
ETA College
Matric -
Voortrekker High School