S'celo Mtshali

Duties

• Conduct professional telephonic internet and television product presentations for clients.
• Respond to prospect call-in customer inquiries.
• Follow up with prospective customers and nurture the relationships with current customers as well, as regularly scheduled customer appointments.
• Manage product information, current sales pricing and manufacturer promotions.
• Accurately coordinate the sales teams daily sales reports.
• Cross-sell other products to all clients that you speak to.
• Proactively initiate tranqwsactional product sales
• Gather required documentation from clients to process applications.
• Follow up on declined and outstanding deals and leads
• Generate leads and introduce new business
• Acquire quality clients by adapting an effective needs based sales approach
• Set up appointments with clients.
• Enhance client relations by managing customer expectations
• Educate and navigate prospect customers
• Understand the needs and wants of the clients
• Responsible for after sales service / networking
• Provide clients with solutions and alternatives to satisfy their needs and wants
• Provide clients with information required to make an informed decision
• Refer relevant queries and complaints to the field sales team's relationship Manager
• Promote the brand through promotional calls
• Identify suspicious or fraudulent behavior and attempts.
• Compile scheduled and general office and management reports.
• Assisted call-in customers with questions and orders.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Used Salesforce CRM software to record personal information and purchases of contacted prospects.

Duties:

• Project management

• Business Planning and Strategy

• Time & Deadline management

• Staff Recruitment

• Legal/Compliance planning

• Acquiring business and managing it’s execution

• Ensure staff satisfaction

• Set up appointments with clients

• Conflict resolution

• Staff and Client Liaison

• Continued staff training and development

• Production/Productivity management

• General corporate supply and delivery services

• General Property maintainance services (General building, Carpentry, Tiling, Painting and Plumbing)

• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Documented processes and drafted SOPs to comply with regulations and company policies.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Led change and transformation across business areas to deliver benefits and align company resources.

Duties

Sale of various long & short term Car, Household and Pet insurance products aligned to the needs of the client.

• Initiate cold call marketing initiatives to attract new clients.
• Call potential clients to discuss their insurance needs.
• Intensively learn and be knowledgeable of all the available policy options for the client.
• Facilitate the acquisition process between Woolworths insurance and the client to get the best policy at the best price.
• Present all policy details to the client telephonically and process an online policy agreement / contract.
• Facilitate the collection of premiums.
• Management and Processing of client accounts.
• Do a thorough risk assessment for clients
• Advise clients on risk management initiatives available at Woolworths Insurance.
• Advise clients on when and how to make a claim on their policy.
• Prepare weekly and monthly sales / progress reports.
• Update / Upgrade existing client policies.
• Maintain company, client relationships.
• Display a passion for sales, marketing and customer service.
• Gain in-depth knowledge of insurance products through continued market and industry research.
• Have exceptional communication and interpersonal skills.
• Learn continuously to gain proficient knowledge of office and accounting software.
• Always display a high-level negotiating skills.
• Pay meticulous attention to detail.
• Have proficient mathematical skills.
• Bring forth empathy and a constant consideration of the perspective of clients.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proven ability to learn quickly and adapt to new situations.
• Developed and maintained courteous and effective working relationships.
• Provided professional services and support in a dynamic work environment.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Duties

• Logistics management.
• Route Planning and Optimization Strategy Planning.
• Time & Deadline management (Loading and offloading times).
• Diesel usage (Monitoring and Management).
• Monthly Tonnage management (Calculation, Monitoring and Consolidating).
• Tyre and Mechanical breakdown costs management (recording and consolidating).
• Downtime and Breakdown management (fault assigning and recording of time lapsed).
• Invoicing and Monthly Expense Consolidation.
• Staff Recruitment (driver Criminal and Competency screening).
• Legal/Compliance planning.
• New business Acquisition and managing it’s execution.
• Ensure staff satisfaction.
• Set up appointments with potential coal transportation clients.
• Conflict resolution.
• Devised processes to boost long-term business success and increase profit levels.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Introduced new methods, practices, and systems to reduce turnaround time.

Duties

• Conduct professional telephonic internet and television product presentations for clients.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Excellent communication skills, both verbal and written.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proactively initiate transactional product sales.
• Gather required documentation from clients to process applications.
• Follow up on declined and outstanding deals and leads.
• Generated leads and introduced new business.
• Acquire quality clients by adapting an effective needs based sales approach.
• Set up appointments with clients.
• Enhanced client relations by managing customer expectations.
• Educated and navigated customers.
• Understood the needs and wants of the clients.
• Responsible for after sales service / networking.
• Provided clients with solutions and alternatives to satisfy their needs and wants.
• Provided clients with information required to make an informed decision.
• Referred relevant queries and complaints to branch relationship Manager.
• Promote the banks brand through promotions.
• Identify suspicious or fraudulent behavior and attempts.
• Compile scheduled and general office and management reports.