Scelo Mtolo
Bank Teller/Sales Consultant
Johannesburg
Summary
I am a self-motivated and progress-driven worker, who is always willing to learn and grow. I believe I can help your company grow using the skills and tools that I have obtained throughout my tertiary studies. Throughout the course of my schooling career, I have honed my abilities in pitching, business planning, budgeting and marketing. I am an astute problem-solver and I am capable of prioritizing and managing complex projects with proficiency. In my tertiary, I developed skills in time-management and have consistently contributed to team efforts and project improvements. I am open-minded and focused on new developments. I have proven to be effective and motivational, with proficiency in collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Bank Teller
Absa Bank
03.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Sold and cross-sold bank products to new and existing customers.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored and verified suspicious activity on customer accounts.
- Wrote and distributed customer correspondence.
Independent Sales Agent
Vision Marketing
04.2022 - 09.2022
- Collaborated with colleagues to develop innovative sales strategies, streamlining processes for better efficiency.
- Established long-lasting relationships with clients by addressing their needs promptly and professionally.
- Demonstrated adaptability by quickly learning about new products or services as they were introduced into the company''s portfolio.
- Exceeded sales targets with diligent follow-up on leads, effective negotiation skills, and continuous improvement of product offerings.
- Utilized social media platforms effectively to expand brand awareness within target markets.
- Negotiated favorable contracts with suppliers to ensure competitive pricing of products without sacrificing quality.
- Maintained accurate records of all sales activities, including calls made, appointments set, proposals submitted, and closed deals.
- Analyzed market trends to identify potential gaps in product offerings and capitalize on emerging opportunities.
Promoter
Niche
03.2019 - 08.2019
- Worked as a Promoter for various events hosted at a Lounge and Bar
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Participated in brainstorming sessions to develop innovative ideas for upcoming promotions.
- Collaborated with event organizers to create engaging promotional materials and strategies.
Personal Assistant
Big Mac Constructions
06.2017 - 08.2017
- Worked as a Personal Assistant for the Manager
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
Education
Higher Certificate -
Richards Bay Christian School
Richards Bay, South Africa 04.2014 - 01.2018
Bachelor of Commerce - Business Innovation & Entrepreneurship
AFDA The School For The Creative Economy
Johannesburg, South Africa 01.2019 - 01.2021
Skills
Professional verbal and reading communication
Adaptability to new environments
Fast learner
Punctual
Attention to details
Ability to work under pressure
Excellent ability in brainstorming
Strategic thinking
Proficient knowledge with Microsoft Word
Proficient knowledge with PowerPoint
Proficient knowledge with Microsoft Excel
Organizing and planning for a pitch/launch
Compiling business profiles, plans and documentation
Proficient knowledge in planning for projects
Decision-making
Cash handling expertise
Time management
Transaction processing
Sales and Cross-selling
Attention to detail
Team collaboration
Problem-solving
Account updating
Relationship building
Professionalism and courtesy
Risk management
Phone etiquette
Banking software
Money management
Strong work ethic
Personal Information
- Identification Number: 9911115462086
- Nationality: Black South African
- Driving License: B (Code 8)
Timeline
Bank Teller
Absa Bank
03.2023 - Current
Independent Sales Agent
Vision Marketing
04.2022 - 09.2022
Promoter
Niche
03.2019 - 08.2019
Bachelor of Commerce - Business Innovation & Entrepreneurship
AFDA The School For The Creative Economy
01.2019 - 01.2021
Personal Assistant
Big Mac Constructions
06.2017 - 08.2017
Higher Certificate -
Richards Bay Christian School
04.2014 - 01.2018