Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Scelo Mtolo

Bank Teller/Sales Consultant
Johannesburg

Summary

I am a self-motivated and progress-driven worker, who is always willing to learn and grow. I believe I can help your company grow using the skills and tools that I have obtained throughout my tertiary studies. Throughout the course of my schooling career, I have honed my abilities in pitching, business planning, budgeting and marketing. I am an astute problem-solver and I am capable of prioritizing and managing complex projects with proficiency. In my tertiary, I developed skills in time-management and have consistently contributed to team efforts and project improvements. I am open-minded and focused on new developments. I have proven to be effective and motivational, with proficiency in collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Bank Teller

Absa Bank
03.2023 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Sold and cross-sold bank products to new and existing customers.
  • Maintained friendly and professional customer interactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Executed wire transfers, stop payments and account transfers.
  • Cross-sold credit cards, loans and other bank products.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Monitored and verified suspicious activity on customer accounts.
  • Wrote and distributed customer correspondence.

Independent Sales Agent

Vision Marketing
04.2022 - 09.2022
  • Collaborated with colleagues to develop innovative sales strategies, streamlining processes for better efficiency.
  • Established long-lasting relationships with clients by addressing their needs promptly and professionally.
  • Demonstrated adaptability by quickly learning about new products or services as they were introduced into the company''s portfolio.
  • Exceeded sales targets with diligent follow-up on leads, effective negotiation skills, and continuous improvement of product offerings.
  • Utilized social media platforms effectively to expand brand awareness within target markets.
  • Negotiated favorable contracts with suppliers to ensure competitive pricing of products without sacrificing quality.
  • Maintained accurate records of all sales activities, including calls made, appointments set, proposals submitted, and closed deals.
  • Analyzed market trends to identify potential gaps in product offerings and capitalize on emerging opportunities.

Promoter

Niche
03.2019 - 08.2019
  • Worked as a Promoter for various events hosted at a Lounge and Bar
  • Managed promotional booth setup, creating attractive displays to draw in potential customers.
  • Participated in brainstorming sessions to develop innovative ideas for upcoming promotions.
  • Collaborated with event organizers to create engaging promotional materials and strategies.

Personal Assistant

Big Mac Constructions
06.2017 - 08.2017
  • Worked as a Personal Assistant for the Manager
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained appropriate filing of personal and professional documentation.

Education

Higher Certificate -

Richards Bay Christian School
Richards Bay, South Africa
04.2014 - 01.2018

Bachelor of Commerce - Business Innovation & Entrepreneurship

AFDA The School For The Creative Economy
Johannesburg, South Africa
01.2019 - 01.2021

Skills

Professional verbal and reading communication

Personal Information

  • Identification Number: 9911115462086
  • Nationality: Black South African
  • Driving License: B (Code 8)

Timeline

Bank Teller

Absa Bank
03.2023 - Current

Independent Sales Agent

Vision Marketing
04.2022 - 09.2022

Promoter

Niche
03.2019 - 08.2019

Bachelor of Commerce - Business Innovation & Entrepreneurship

AFDA The School For The Creative Economy
01.2019 - 01.2021

Personal Assistant

Big Mac Constructions
06.2017 - 08.2017

Higher Certificate -

Richards Bay Christian School
04.2014 - 01.2018

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Scelo MtoloBank Teller/Sales Consultant