Sibusiso Wonderboy Zikhali
Durban KwaDukuza
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administration Assistant/Warehouse Supervisor
Solarvest Energy Solution
02.2023 - 08.2024
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Recorded expenses and maintained accounting records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Supervisor of Operations
X-TREME Cleaning Solution
04.2020 - 01.2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Call Center Representative
CCI Call Centre
07.2017 - 03.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Bachelor of Law (LLB) - Law
University Of South Africa
Durban, South Africa10.2025
Higher Certificate In Law - Law Enforcement Administration
University Of South Africa
University Of South Africa06.2019
National Senior Certificate
Zithume High School
Mtunzini01.2014
Skills
- Customer Relations
- Confidentiality handling
Languages
English
isiZulu
Timeline
Administration Assistant/Warehouse Supervisor
Solarvest Energy Solution
02.2023 - 08.2024
Supervisor of Operations
X-TREME Cleaning Solution
04.2020 - 01.2022
Call Center Representative
CCI Call Centre
07.2017 - 03.2019
Bachelor of Law (LLB) - Law
University Of South Africa
Higher Certificate In Law - Law Enforcement Administration
University Of South Africa
National Senior Certificate
Zithume High School
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