SBUSISO NKOSI
Summary
I hold a National Diploma in Civil Engineering and a certificate in Project Management. I have different skills and experience including customer services, insurance, claims ,sales, administration, & quality assurance. I have excellent Microsoft & excel skills. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
SALES CONSULTANT
AFFINITOO
1 2023 - 5 2023
- Develop and implement effective sales strategies, develop and maintain relationships with customers, sell a new product to customers
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
TOLL OPERATOR
E-TOLL
05.2019 - 07.2019
- Resolve customer queries, assist with E-toll registration, receive funds from E-toll users and logging cases
- Enhanced customer satisfaction by efficiently processing toll transactions and providing accurate information.
- Contributed to team success by consistently meeting or exceeding performance metrics for speed, accuracy, and customer service.
- Promoted positive customer interactions with courteous communication and prompt problem resolution.
CLAIMS ADVISOR
HASTINGS DIRECT OUTSURANCE
07.2018 - 12.2018
- Capturing an accident report for a claim, monitoring claims process, collection of accurate documents to proceed with a claim, advice on claim processes
- Maintained claims data in the systems.
- Responsible for accurately capturing and updating customer sensitive data into an internal system.
- Execute client request with agreed timeframe, quality standard and legislation.
- Operate within UK claims guidelines & compliance.
- Authorize and raised claims payments.
- Provide client support and perform administrative duties.
- Ensuring KPI & departmental targets are reached.
JUNIOR QUANTITY SURVEYOR
THEKWANE HOLDINGS
10.2017 - 04.2018
- Preparation of tender documents and submission, procurement advice, contract administration, attending tender briefings and meetings
ASSISTANT SITE MANAGER
VEA ROAD AND MAINTENANCE
01.2016 - 12.2016
- Construction work on roads.
- Conducted quality control inspections to identify issues early on, preventing costly delays or rework later in the process.
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
- Managed subcontractor performance closely, ensuring all work was completed accurately according to specifications while adhering to established deadlines.
ASSISTANT ROUTE MANAGER
MOTT MACDONALD CONSULTING ENG
01.2015 - 12.2015
- Consulting work on roads.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Managed budgets, ensuring that resources were allocated effectively to achieve optimal efficiency and productivity within the route management team.
ENGINEERING INTERN
SANRAL
07.2013 - 06.2014
- Inservice training in construction
- Collaborated with senior engineers on projects and offered insight.
- Worked closely with engineers and assisted with testing of material on site.
- Used AutoCad.
SALE ASSISTANT
GUESS STORE
02.2013 - 06.2013
- Merchandising the store, maintaining professional appearance, responsible for the overall image of the store, assist customers
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Education
National Diploma in Civil Engineering -
Tshwane University of Technology
Skills
Customer relations & product knowledge
Communication skills
Quality assurance
Problem-solving skills
Organization and time management skills
Telecommunication skills
Teamwork & cooperation
Administration expertise
Complaint handling & resolution
Project Management
Relationship Building
Data capturing
Certification
Project Management- IQ Academy
Nationality
South African
Drivers License
code 10
Criminal record
none
Reference
On request
Timeline
TOLL OPERATOR
E-TOLL
05.2019 - 07.2019
CLAIMS ADVISOR
HASTINGS DIRECT OUTSURANCE
07.2018 - 12.2018
JUNIOR QUANTITY SURVEYOR
THEKWANE HOLDINGS
10.2017 - 04.2018
ASSISTANT SITE MANAGER
VEA ROAD AND MAINTENANCE
01.2016 - 12.2016
ASSISTANT ROUTE MANAGER
MOTT MACDONALD CONSULTING ENG
01.2015 - 12.2015
ENGINEERING INTERN
SANRAL
07.2013 - 06.2014
SALE ASSISTANT
GUESS STORE
02.2013 - 06.2013
SALES CONSULTANT
AFFINITOO
1 2023 - 5 2023
National Diploma in Civil Engineering -
Tshwane University of Technology
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