Sbukuthando Dlamini
Durban
Summary
Dedicated call center agent with proven skills in complaint resolution, call management, and database documentation. Committed to delivering exceptional customer service and positive relationships. Known for strong communication skills and maintaining professionalism, ready to contribute to team success and enhance customer satisfaction.
Overview
1
1
year of professional experience
Work History
Call Center Agent
Response BPO
Durban
02.2024 - 12.2024
- Assisted customers with inquiries and provided accurate information.
- Handled customer complaints and resolved issues promptly.
- Documented customer interactions in the database for future reference.
- Maintained a positive attitude while interacting with diverse customers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Durban High School
Durban South Africa Skills
- Customer service
- Call management
- Complaint resolution
- Database documentation
- Professional communication
- Relationship building
- Active listening
- Team collaboration
- Language fluency
- Documentation and reporting
- Team development
- Training experience
- Professional phone voice
- Problem-solving skills
Languages
English
Advanced (C1)
C1
Zulu
Advanced (C1)
C1
Accomplishments
In 2023 I played and won the Salga Basketball Tournament
Timeline
Call Center Agent
Response BPO
02.2024 - 12.2024
High School Diploma -
Durban High School