SBONGISENI NORMAN MOKWENA
Emalahleni
Summary
Efficient Administrative Clerk with extensive experience in healthcare administration, including patient documentation and claims management. Skilled in managing COIDA documentation through various systems while ensuring accurate record keeping and patient service. Strong organisational and communication abilities facilitate effective handling of multiple administrative tasks in fast-paced environments. Familiar with hospital administration systems such as Practice Perfect, GoodX, and Meditech.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Administrative Clerk
EMD Netcare Moot Hospital
Pretoria
03.2026 - Current
- Provide administrative support to Emergency Department doctors, facilitating patient care processes.
- Coordinate daily scheduling and task management for administrative staff to enhance workflow efficiency.
- Perform hospital reception duties.
- Handled patient enquiries by providing accurate information and support at the reception. professionally and provide excellent customer service.
- Maintain accurate patient records and confidential documentation.
- Administer patient documentation to ensure compliance and accuracy.
- Ensure compliance with hospital administrative procedures.
- Manage and submit occupational injury documentation through WCA, RMA, FEMA and eCOIDA.
- Work on Practice Perfect and eCOIDA Portal systems.
Administrative Clerk
Lancet Laboratories
11.2024 - 02.2026
- Coordinated front desk operations to ensure seamless patient experience.
- Organised patient appointments to optimise scheduling and reduce wait times.
- Responded to patient enquiries, providing timely and accurate information.
- Maintained accurate patient records.
- Performed administrative support duties.
- Utilised Meditech and Oculus systems for patient data management.
- Ensured efficient workflow within the laboratory.
Hospital Administrator
Emalahleni Private Hospital
03.2023 - 11.2024
- Supported hospital credit control processes to ensure timely payments.
- Managed patient documentation and filing.
- Coordinated daily office administration to enhance workflow efficiency.
- Managed front desk operations, welcoming patients and addressing inquiries promptly.
- Provided administrative support to casualty doctors.
- Assisted patients and health care professionals with administrative enquiries.
- Managed front desk operations, welcoming patients and addressing inquiries promptly..
- Managed and submitted WCA, RMA and FEMA documentation.
- Operated document scanning systems.
Shelf Packer / Forklift Operator / Sales Assistant
Pick n Pay
06.2022 - 02.2023
- Operated forklifts safely.
- Packed stock in designated areas to optimise retrieval and organisation.
- Assisted with inventory management.
- Supported sales staff during peak hours to ensure smooth operations and customer satisfaction.
- Assisted customers with product enquiries to enhance their shopping experience.
- Maintained store presentation standards.
Receptionist
Dr Masemola Orthopaedic Practice
08.2021 - 02.2023
- Coordinated reception and appointment scheduling to ensure efficient patient flow.
- Delivered excellent customer service to patients and medical professionals.
- Maintained accurate patient records to support effective healthcare delivery.
- Utilised the GoodX Practice Management System for patient management tasks.
- Completed COIDA documentation submissions through WCA, RMA and FEMA.
- Processed and submitted Road Accident Fund (RAF) claims to facilitate compensation.
- Managed debtor administration and credit control to optimise revenue collection.
Education
Business Administration Level 4 -
SpecCon Holdings
01-2025
Business Administration Level 3 -
SpecCon Holdings
01-2024
N2 Diesel Mechanic (Certificate Pending) -
Nkangala TVET College
01-2019
National Senior Certificate (Grade 12) -
Thomas Percy Sililo Secondary School
01-2017
Skills
- Healthcare Administration
- Medical Reception
- COIDA Administration
- Claims management
- ECOIDA Portal
- Patient Records Management
- Hospital Administration
- Medical Documentation
- Appointment Scheduling
- Data Capturing
- EHR management
- GoodX
- Practice Perfect
- Meditech
- Oculus
- Trifour
- Hospital systems management
- Credit Control
- Office Administration
- Administrative Reporting
- Document Management
- Time Management
- Team Collaboration
- Customer Service
- Effective Communication
- Attention to Detail
- Problem Solving
- Interpersonal Skills
- Organisation
- Teamwork
- Decision Making
- Leadership
- Interpersonal Skills
Languages
English
isiZulu
Custom
- Miss Tracey Nkabinde, Manager – EMD Netcare Moot Hospital, 078 350 5249
- Mrs Bianca Capers, Hospital Services Manager – Emalahleni Private Hospital, 068 896 8577
- Mrs Florance Komane, Senior Medical Technologist – Lancet Laboratories, 082 787 6908
- Miss Thandeka Simelani, Manager – Dr Masemola Orthopaedic Practice, 013 655 3085, 071 613 6725
- Ms Precious Msibi, Manager – Pick n Pay, 067 959 5225
Timeline
Administrative Clerk
EMD Netcare Moot Hospital
03.2026 - Current
Administrative Clerk
Lancet Laboratories
11.2024 - 02.2026
Hospital Administrator
Emalahleni Private Hospital
03.2023 - 11.2024
Shelf Packer / Forklift Operator / Sales Assistant
Pick n Pay
06.2022 - 02.2023
Receptionist
Dr Masemola Orthopaedic Practice
08.2021 - 02.2023
Business Administration Level 4 -
SpecCon Holdings
Business Administration Level 3 -
SpecCon Holdings
N2 Diesel Mechanic (Certificate Pending) -
Nkangala TVET College
National Senior Certificate (Grade 12) -
Thomas Percy Sililo Secondary School