Microsoft Office
Sbongiseni Gobo
Office Admin Assistant
Summary
Proven track record in enhancing customer satisfaction and exceeding sales targets, notably with The Unlimited (Progression Group). Skilled in food safety and adept at problem-solving, consistently delivering top-notch service and operational excellence. Demonstrated ability to leverage social media strategies for brand growth, achieving significant improvements in customer engagement and sales conversions. Learns new processes quickly and contributes in fast-paced environments. Contributes help where necessary to keep service flowing smoothly. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Canteen Assistant
Eatfresh
01.2020 - 01.2024
- Cashier duties
- report challenges to the Canteen Supervisor
- Cleaned and sanitized surfaces, tools and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked condiments, beverages and utensils per expected use levels.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Improved customer satisfaction by providing efficient and friendly service in the canteen
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
Sales Agent
The Unlimited (Progression Group)
01.2019 - 12.2020
- Present, Promote and Sell the company products to the existing and prospective customers
- Offer each customer top-notch, personal service to boost sales and customer satisfaction.
- Always try to increased sales and customer satisfaction through personalized servicing.
- Achieved set targets try to exceed sales targets.
- Assisted customers with questions to their existing products.
- Spoke to customers in native language to increase loyalty and establish relationships.
Call Centre Agent
Anthony Richard's And Associates
01.2016 - 12.2018
- Call clients on behalf of different companies that we would be assigned to assist with outstanding accounts
- Call Clients to follow up on outstanding payments
- Call to advise clients with their overdue accounts
- Informed clients of policies and procedures on overdue accounts.
Social Media Strategist-Intern
InsideMan Media
01.2016 - 12.2017
- Monitored competitor activity on social media, identifying opportunities for growth and differentiation.
- Assisted in the organization of promotional events and product launches, assisted the Team in managing social media coverage to generate buzz and excitement around new offerings.
- Assisted in ensuring timely responses to customer inquiries and comments.
- Assisted in the creation of email marketing campaigns to engage subscribers and drive sales conversions.
Service Deli Assistant
Checkers
12.2013 - 10.2014
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Ensured freshness and quality of products by monitoring expiration dates and rotating stock accordingly.
- Demonstrated expert knowledge of various meats, cheeses, salads, and other deli items to assist customers in making informed choices.
- Achieved consistent compliance with health regulations through diligent adherence to cleanliness protocols.
- Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
- Assisted customers with product selection, offering recommendations based on individual preferences and dietary needs.
Education
GED -
Academy of Business And Computer Studies
East London, South Africa 04.2001 -
GED -
MSC Business College
East London, South Africa 04.2001 -
High School Diploma -
Commercial Park Independent College
East London, South Africa 04.2001 -
Skills
Problem-Solving
Accomplishments
Improved Worker since I started without any knowledge
Additional Information
I can prioritize tasks and plan effectively
Im very creative which means i like to put more effort and add life to my work
I can work on my own with minimum supervision
I'm a fast learner
Working with people
Im an outstanding communicator
I'm always polite and respectful
I remain calm and listen more to people
Always empathetic and choose my words wisely not to offend others
Have an open mind to different opinions when amongst groups
Software
Timeline
Canteen Assistant
Eatfresh
01.2020 - 01.2024
Sales Agent
The Unlimited (Progression Group)
01.2019 - 12.2020
Call Centre Agent
Anthony Richard's And Associates
01.2016 - 12.2018
Social Media Strategist-Intern
InsideMan Media
01.2016 - 12.2017
Service Deli Assistant
Checkers
12.2013 - 10.2014
GED -
Academy of Business And Computer Studies
04.2001 -
GED -
MSC Business College
04.2001 -
High School Diploma -
Commercial Park Independent College
04.2001 -
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