Sbongiseni Baatjies

Assisting with customer queries

• Assisting with network coverage issues

• Upgrading customer contracts

• Downgrading customer contracts

Payment

• Customer services attend to queries and resolve problems, Client service monitoring, Do pay internal and external claims, Teaching clients about new product, Evidence of the ability to practice a high level of confidentiality, Have direct responsibility in increasing revenues and profitability, Accomplishes sales and organization mission by completing related results as needed, Assessing claims in order for it to be paid, Sales, Funeral Policies, Monthly Provider, Memorial, Life Cover

• Interact with clients to find out their needs, Develop business strategies to meet client needs and close sales, Provide client support services in timely, accurately and professional manner, Build positive and productive relationships with client, Work closely with Managers to strengthen client relationships, Develop innovative approaches to improve client service efficiency, Assist less experienced staffs in their job responsibilities, Sales Marketing, Upwelling insurance and funeral policies, Retirements, Investments and Life Cover (Green Light)

• Updating km after trip, Scheduling of truck, Confirming ETA's with drivers, Capturing of POD's and trip sheets, Filling of documents, Processing of customer invoice, Compiling statistics for management, Assisting with truck scheduling, Preparing Driver's hours, salaries, Daily Revenue, month-end Revenue, Routing of trucks, scheduling of drivers, Supervising control room and shift controllers, Supervisor 40 Bulk velk vehicle operators (BVO), Driving error report, Tach graph chart Analysing and Movement Report, Checking of attendance register, Pre-trip briefing and debriefing of drivers, Generating Dispatch Orders, Diesel Orders, Loaded & offloaded quantities, Data capturing of Trips sheets, Liaising with other depots, Tracking trucks, Import & Export Diesel, Invoicing customers, Confirmation of Foreign exchange rate

• Delivery excellent customer service, Putting items through the out lets, Dealing with customer inquiries, Convincing customers to change their brand to CAMEL