Summary
Overview
Work History
Education
Skills
Timeline
Generic
S'bongile Mqadi

S'bongile Mqadi

Bakery, ECD Teacher, Cargo Controller, Import And Export And Sales Consultants
Durban,South Africa

Summary

Thanks for giving me this opportunity to speak about myself, I'm a woman who grow up all my teenage and youth life as an opharn, my parents passed away at the early age, I have to work hard for everything, nowan cares on my relatives where I live what's I'm doing, everything I'm alone until now, that's why I have a lots of short course Certificates, because every cent and every tym I got I study to be a better person, so to be orphan teach me to be brave, work hard, go out and hunt for success doesn't matter when you will reach there bt you must have faith that one day I will be there no matter what's, and if you get an opportunity work hard and put a mark.

Overview

12
12
years of professional experience

Work History

Baker

Checkershyper Pavillion
Durban, SOUTH AFRICA
11.2016 - Current
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered high-quality results within budget and timeframe targets.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Oversaw daily operations to achieve high productivity levels.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Decorated completed baked goods with glazes, icings and artistic elements.
  • Determined product quantities for next day operation by maintaining detailed production schedule.
  • Attracted customers with seasonal fruit tarts and desserts.
  • Encouraged glowing customer reviews by producing top-quality baked goods.
  • Served Number bakery customers daily with professional customer service.
  • Packaged and labelled baked goods with accurate descriptions and ingredients.
  • Prepared exceptional pastries and desserts.
  • Minimised food contaminating risks and controlled shrinkage with proper storage of perishable foods.
  • Used proper kneading techniques to achieve optimal dough development.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Resolved customer concerns in positive, constructive manner.
  • Reduced waste by carefully measuring ingredients and forecasting product needs.
  • Mixed various ingredients to make fillings for cakes and pies.
  • Performed bakery opening duties following procedures.
  • Weighed flour, salt and other ingredients to prepare dough for kneading and rising.
  • Prioritised kitchen and baking workloads, utilising staff and meeting productivity requirements.
  • Produced and hand-formed croissants, sweet pastries and traditional breads.
  • Crafted new pastries and breads using available ingredients and produce.
  • Worked by hand and with mixing machinery to combine taking ingredients and chocolates.
  • Maintained strong knowledge of food safety practices.
  • Demonstrated excellent time management and organisational skills.
  • Prepared custom-made pastries based on customer preferences.
  • Designed displays to showcase baked produce.
  • Kneaded bread dough and shaped into appropriate-sized loaves for baking.
  • Created unique sourdough for bread and pizzas.
  • Maintained strong, cooperative working relationship with bakery team and fellow employees.
  • Handled additional tasks assisting team members during busy holiday periods and employee absences.
  • Cleaned and maintained kitchen equipment and oven.
  • Arranged display case with appealing presentation to maximise sales.
  • Followed set baking recipes to measure and mix ingredients to specifications and guarantee product consistency.
  • Maintained constant product availability and prepared accurate inventory and production reports for budgeting.
  • Adjusted oven temperatures to accommodate different breads and baked goods.
  • Produced delicious and attractive biscuits, pastries and pies for customers.
  • Inspected and cleaned food preparation areas to maintain sanitary practices.
  • Employed fondant and special decorating techniques to build creative cake designs.
  • Expanded menu with gluten-free and vegan-friendly desserts.
  • Monitored storage temperatures to preserve food quality.
  • Monitored ovens, setting time and temperature controls to achieve optimum baking results.
  • Complied with health and safety codes.
  • Developed new products based on seasonal ingredients and dessert trends.

Sales Consultant

Giya Trading
Durban, South Africa
02.2015 - 10.2016
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Built rapport with new and existing customers to boost client retention.
  • Promoted customer loyalty scheme at checkout.
  • Remained knowledgeable in current stock to provide helpful, informative customer advice.
  • Boosted product sales by offering selection guidance to customers.
  • Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
  • Organised displays to promote inventory and encourage customer purchases.
  • Prepared invoices for customers with large orders or special sales types.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Carried out active selling from initial customer greeting.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Empathised with customers and translated technical concepts to promote understanding.
  • Oversaw daily operations to achieve high productivity levels.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Delivered tailored assistance to customers with disabilities.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Applied positive customer service approach to increase satisfaction levels.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Increased customer satisfaction by resolving issues.
  • Handled high-volume telephone and email enquiries to minimise backlogs.

General Worker

Marico South Africa LTD PTY
Durban, South Africa
01.2012 - 05.2013
  • Facilitated smooth plant operations, following work orders to complete tasks to specifications.
  • Communicated well with team across multiple locations.
  • Safely and responsibly transported construction supplies to relevant locations, aiding effective, efficient labouring operations.
  • Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
  • Maximised performance of Type equipment by increasing frequency of maintenance actions, including fluid level checks, Type inspections, Action and Action.
  • Performed strenuous physical activities such as heavy lifting in adverse conditions.
  • Maintained stock accuracy by verifying incoming material deliveries against shipment paperwork.
  • Created a working environment free from hazard, performing cleaning tasks, including mopping, waste removal, Task and Task to highest safety standards.
  • Utilised proper protective headgear, safety glasses and clothing during construction.
  • Confidently operated tractor and related machinery.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Mixed and laid concrete with excellent planning and measuring skills.
  • Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
  • Transported and escorted programme participants to and from activities and on field trips.
  • Promoted plant safety, ensuring compliance with OSHA manufacturing safety standards across all tasks.
  • Read and interpreted drawings and plans to establish and prioritise work activities.
  • Adhered to site health and safety guidelines, maintaining safe, secure working environments.
  • Conducted product inspections, using precision measuring instruments to verify product conformance to quality standards.
  • Followed instructions with strict attention to detail to perform assigned tasks under minimal supervision.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Assisted project progress by providing reliable labouring support to various site teams.
  • Prevented falls by cleaning and disposing of work debris, obstacles and hazards.
  • Used shovels or heavy equipment to move different materials based on job needs.
  • Complied with health and safety regulations during operation of equipment.
  • Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
  • Carried out activities in line with work schedule.
  • Reported incidents and safety concerns to manager.
  • Planned activities schedule for assigned group and facilitated smooth transitions to meet planned arrival times.
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
  • Implemented safe handling practices, reducing material damage by Number%.
  • Addressed group behavioural issues and promote fun, safety and inclusivity.
  • Transported goods and materials safely and securely to prevent damage and loss.
  • Operated machinery to achieve targets while following regulations.
  • Handled chemicals and waste in line with COSHH regulations.
  • Handled high volume calls to address customer inquiries and concerns.
  • Assisted with infection control through social distancing and PPE wearing.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Education

ECD Teacher - Based Learning Grade R Learning Course,grade1-3learningcourse

Hope Academy
Durban
02.2019

Breastfeeding Counselling -

University of KwaZulu-Natal
Durban
07.2013

Computerise Cashier - Computer Touch,point of Sale Operation, Nomal Cash

Patnet Training College
Durban
03.2012

International Trade - Cargo Controller, Geographical Principles,internationaltrdingenveroment

Maritime Skills College
Durban
05.2007

Travel And Torism - Practice, Management ,Development, Communication ,

Icesa Campus
Durban
01.2006

Grade 12 - Isizulu,English,Economics, Business Economics, Acc

Kwamasosha High School
KwaNzimakwe Margate Lower Coast
12.2005

Skills

Customer Service

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Timeline

Baker

Checkershyper Pavillion
11.2016 - Current

Sales Consultant

Giya Trading
02.2015 - 10.2016

General Worker

Marico South Africa LTD PTY
01.2012 - 05.2013

ECD Teacher - Based Learning Grade R Learning Course,grade1-3learningcourse

Hope Academy

Breastfeeding Counselling -

University of KwaZulu-Natal

Computerise Cashier - Computer Touch,point of Sale Operation, Nomal Cash

Patnet Training College

International Trade - Cargo Controller, Geographical Principles,internationaltrdingenveroment

Maritime Skills College

Travel And Torism - Practice, Management ,Development, Communication ,

Icesa Campus

Grade 12 - Isizulu,English,Economics, Business Economics, Acc

Kwamasosha High School

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S'bongile MqadiBakery, ECD Teacher, Cargo Controller, Import And Export And Sales Consultants