Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Languages
Interests
Timeline
Sbongile Mnguni

Sbongile Mnguni

Assistant Waitress
Johannesburg

Overview

4
4
years of professional experience

Work History

Assistant Waiter

Kenneth
Johannesburg
07.2023 - Current
  • Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
  • Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
  • Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
  • Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
  • Stayed knowledgeable about current menu offerings and daily specials, making informed recommendations to guests based on preferences or dietary restrictions.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.

Assistant Bar Waiter

Terry
Johannesburg
07.2021 - 07.2023
  • Utilized multitasking skills to efficiently serve multiple tables during busy shifts, maintaining high-quality service standards.
  • Consistently followed safety guidelines and procedures when handling food and beverages, minimizing risk of contamination or injury.
  • Enhanced guest satisfaction by providing timely and efficient drink service to patrons.
  • Demonstrated strong knowledge of menu items and made recommendations based on guest preferences, resulting in increased sales.
  • Assisted in maintaining a clean and organized bar area, contributing to an inviting atmosphere for guests.
  • Supported bartenders with stocking supplies and preparing garnishes, ensuring smooth operation during peak hours.
  • Assisted in the setup and breakdown of special events, contributing to seamless execution and positive guest experiences.
  • Adapted quickly to changing demands by adjusting priorities as needed during busy periods, effectively balancing workload among team members.
  • Managed cash transactions accurately, ensuring proper handling and accounting for all payments received from customers.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Anticipated guest needs and provided proactive service.

Waiter's Assistant

Kiki Lee
Johannesburg
02.2020 - 03.2021
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

Nsukanghlale High School , KwaZululu Natal

Skills

Guest relations management

Accomplishments

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

Dear Hiring Manager

I am excited to apply for the waitress position at your restaurant.As a customer focused individual with several years of experience in the hospitality industry,I am confident that I have the skills and qualities necessary to excel in this role.Throughout my previous position as a waitress I have consistently demonstrated my ability to provide exceptional customer service.I am adopt at greeting customers with a warm and welcoming demeanor, taking orders accurately and efficiently,ensured that their dining experience is enjoyable from start to finish.I am also skilled at handling multiple tables and prioritizing tasks to ensure that all customers receive prompt and attentive service.Thank you for considering my application.

Warm regards

Sbongile

Software

Pos system

Languages

English..
Upper intermediate (B2)
Xhosa
Upper intermediate (B2)

Interests

Reading

Timeline

Assistant Waiter - Kenneth
07.2023 - Current
Assistant Bar Waiter - Terry
07.2021 - 07.2023
Waiter's Assistant - Kiki Lee
02.2020 - 03.2021
Nsukanghlale High School - ,
Sbongile MnguniAssistant Waitress