Sbongile Mkhabela
Customer Service Consultant
Pretoria
Summary
Attentive Customer Service with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service.
Overview
6
6
years of professional experience
1
1
Language
Work History
Call Centre Agent and Administrator
Department of Human Settlement
01.2009
- Handle telephone, electronic and public letter queries escalated from the Presidential Hotline, DG’S and Ministers office
- Making follow-up with client’s and departmental officials to ensure that problems are resolved
- Assisting walk-in clients by providing accurate information
- Liaise with provincial departments and municipalities to structure a final feedback to citizens.
Customer Service Consultant
Community Scheme Ombud
05.2018 - Current
2018 -2020
- Provide customer service and support the optimization of the section.
- Record all telephone calls/walk-ins from members of the public and community schemes.
2020 - Current
- Develop and maintaining relationships with customers.
- Render administrative support to the Dispute Resolution department
- Record applicants’ complaints
- Conduct telephonic follow-up with the complainants
- Opening of case files
- Ensuring that the files are handed-in for assessment
- Assisting with the maintenance of case files
- Attend to Walk-ins.
Education
HAVATECH
Bachelor of Public Administration - Public Administration And Services
Mancosa
Pretoria 04.2001 -
No Degree - Effective Business Writting
Umsimbi
Johannesburg 04.2001 -
Skills
Complaint Handling
Cover Letter
I am contacting you with regard to the advertised Registration Officer position in the organisation. I am currently part of the team as a Customer Service Consultant for the Community Schemes Ombud Service (CSOS). Amongst others, my roles are the following: Render administrative support to the Dispute Resolution unit. Opening of case files. Responding to all dispute resolution queries (2018-2020). Also of note is my current studies for a Bachelor of Public Administration with the Mancosa( Incoplete). Amongst others, my skills include communication with clients in a professional manner, handling difficult clients, conflict resolution, With my skills and proven track record, I can continue to be a valuable asset to CSOS . I am attaching my curriculum vitae for your perusal. I look forward to hearing from you.
Sincerely,
Sbongile Mkhabela
Personal Information
- ID Number: 7604201270081
- Dependents: Two
- Health Status: Good
- Criminal Record: None
- Date of Birth: 04/20/76
- Gender: Female
- Nationality: South African
- Driving License: Code 10
- Marital Status: Single
First Names
Sbongile Patricia
References
- Ms Nomsa Semata, Supervisor, 010 593 0533
- Zimasa Ndungane, Supervisor, 012 444 9197
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Consultant
Community Scheme Ombud
05.2018 - Current
Call Centre Agent and Administrator
Department of Human Settlement
01.2009
Bachelor of Public Administration - Public Administration And Services
Mancosa
04.2001 -
No Degree - Effective Business Writting
Umsimbi
04.2001 -
HAVATECH
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