Sbongile Mabona
Sales , Service and Marketing
Johannesburg
Summary
I am an enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Hardworking employee that Pursues opportunities to learn new skills and contribute to team success. Offers strong relationship-building and problem-solving abilities.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Sales Representative
AECI Industrial Chemicals
Johannesburg
09.2021 - Current
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Cross selling
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with cross-functional teams to identify and address customer needs
- Set and achieved company defined sales goals
- Presented professional image consistent with company's brand values
Internal Sales -Team Leader
AECI Industrial Chemicals
Johannesburg
07.2019 - 08.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Advocated customer centricity
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to internal sales team
- Conducted team meetings to reinforce goals and objectives and set clear expectations about processes and deadlines.
- Evaluated performance against goals and implemented appropriate development plans.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Held team meetings to inform team members on company news and updates
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
Sales Administrator
AECI Industrial Chemicals
Johannesburg
04.2017 - 07.2019
- Proactively engaged with customers on future orders
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to boost client satisfaction.
- Maintained ethical and positive working environment
- Attention to detail when processing information
- Customer centricity driven
- Ensured monthly deadlines were met by prioritizing tasks accordingly
Sales Administrator
AECI Specialty Chemicals
Johannesburg
06.2015 - 03.2017
- Frontline in communication with customers
- Processing all sales administrative information/documentation
- Resolving customer queries
- Maintained inventory and allocating product fairly
- Service driven
- Cultivated solid business relationships with new or existing customers
- Paid attention to detail when processing information
- To increase customer satisfaction, concerns with customers were promptly resolved.
Sales Administrator (Temp)
AECI Mining Chemicals
Johannesburg
02.2015 - 05.2015
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with strong sense of personal responsibility.
- Proved successful working within tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Service driven
- Maintained ethical and positive working environment
Financial Wellbeing Officer
Octogen
Johannesburg
11.2013 - 08.2014
- Demonstrated high level of initiative and creativity while tackling Sales.
- Excellent communication skills, both verbal and written.
- Self-motivated, with strong sense of personal responsibility.
- Communicated process effectively to customers.
- Convincing customers to make lifestyle adjustments.
- Developed and cemented client relationships
- Managed time efficiently in order to complete all tasks within deadlines
Floor Manager, Enquiries and Teller
Nedbank
Johannesburg
02.2010 - 11.2013
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of service, difficult customers and compliance.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
Sales Manager, Sales Consultant
Response Telemarketing Services
Johannesburg
04.2006 - 09.2008
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Cold called
- Conducted team meetings to reinforce goals and objectives and set clear expectations about targets.
Education
Bachelor of Business Administration Honors - Business Administration
Mancosa
Johannesburg 02.2023 - Current
Business English - Business Writing
Wits Language School
Johannesburg 09.2021 - 11.2021
Bachelor of Commerce (Cum Laude) - Marketing And Project Management
Regent Business School
Johannesburg 02.2018 - 12.2020
Skills
Interpersonal communication skills
undefinedAccomplishments
- Collaborated and led a team of 10 in the development of Organizational Culture project.
Timeline
Bachelor of Business Administration Honors - Business Administration
Mancosa
02.2023 - Current
Sales Representative
AECI Industrial Chemicals
09.2021 - Current
Business English - Business Writing
Wits Language School
09.2021 - 11.2021
Internal Sales -Team Leader
AECI Industrial Chemicals
07.2019 - 08.2021
Bachelor of Commerce (Cum Laude) - Marketing And Project Management
Regent Business School
02.2018 - 12.2020
Sales Administrator
AECI Industrial Chemicals
04.2017 - 07.2019
Sales Administrator
AECI Specialty Chemicals
06.2015 - 03.2017
Sales Administrator (Temp)
AECI Mining Chemicals
02.2015 - 05.2015
Financial Wellbeing Officer
Octogen
11.2013 - 08.2014
Floor Manager, Enquiries and Teller
Nedbank
02.2010 - 11.2013
Sales Manager, Sales Consultant
Response Telemarketing Services
04.2006 - 09.2008
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