Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Sbongile Khumalo

Sbongile Khumalo

Miss HRM
Pietermaritzburg

Summary

Proven to excel in fast-paced environments, I leveraged my organization and problem-solving skills at Vimba Civils to enhance worksite efficiency and safety. My proactive approach and general tool knowledge consistently improved operational productivity and customer satisfaction, showcasing my ability to drive results and foster positive workplace dynamics.

Overview

17
17
years of professional experience
1
1
Certification
1
1
Language

Work History

General Worker

Vimba Civils
04.2024 - Current
  • Performed general housekeeping and cleaning tasks.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Assisted team members with tasks that require group effort.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Shop Assistant

Nonkosi Boutique Shop
09.2020 - 07.2022
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Greeted customers entering store and offered assistance with requirements.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
  • Educated customers on benefits of sustainable and ethically sourced products, aligning with company values and customer expectations.
  • Implemented customer loyalty program, encouraging repeat business and building loyal customer base.
  • Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
  • Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.

Human Resources Assistant

Department of Rural Development and Land Reform
01.2018 - 06.2019
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Administrative Assistant

Laduma High School
06.2016 - 12.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

General Office Assistant

Letrush Steel & Engineering
02.2014 - 01.2015
  • Contributed to a professional atmosphere by greeting visitors promptly upon arrival and providing assistance when necessary.
  • Assisted with financial recordkeeping tasks such as processing invoices or reconciling expense reports for submission to accounting departments.
  • Ensured proper maintenance of office equipment through periodic inspections or arranging for repairs when necessary.
  • Enhanced office efficiency by organizing and maintaining a comprehensive filing system.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Monitored and tracked budgets and expenses.
  • Edited documents to keep company materials free of grammar errors.
  • Supported staff on special assignments and ad hoc projects.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Coordinated and scheduled meetings and appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Purchased and maintained office supplies.
  • Edited and proofread documents for accuracy and completeness.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Compiled and analyzed data to produce reports.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Created and maintained detailed records of all office activities.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted in the preparation of reports, presentations, and documents for internal and external meetings.
  • Implemented new organizational systems that improved overall workflow within the office environment.
  • Supported human resources efforts by assisting with employee onboarding processes such as document collection and orientation coordination.
  • Managed incoming calls and emails, directing them to appropriate personnel for prompt responses.
  • Supported event planning efforts by coordinating logistics such as venue selection or catering services arrangements.
  • Coordinated travel arrangements for staff members, ensuring timely booking of transportation and accommodations.
  • Collaborated with team members to ensure smooth office operations and maintain a positive work environment.
  • Developed strong relationships with colleagues across various departments through effective communication skills and teamwork initiatives.
  • Facilitated daily mail distribution among employees while also managing outgoing packages using appropriate shipping methods.
  • Handled sensitive information discreetly while maintaining confidentiality at all times during daily tasks.
  • Provided exceptional customer service, effectively addressing inquiries and resolving issues related to office operations.
  • Maintained accurate inventory records, ordering supplies as needed to prevent stock shortages.
  • Streamlined administrative processes for increased productivity and reduced time spent on repetitive tasks.
  • Actively participated in team meetings, contributing ideas for process improvements or problem-solving strategies in the workplace setting.
  • Scheduled appointments and meetings for supervisors, effectively managing multiple calendars simultaneously.
  • Performed data entry tasks efficiently, ensuring accuracy of information entered into databases or spreadsheets.

Deli Assistant

Chester Butchery
11.2012 - 06.2013
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.

Crew Member

McDonald's Restaurant
02.2010 - 12.2012
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Became familiar with products to answer questions and make suggestions.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Assisted in menu development by providing feedback on popular items and customer preferences.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Completed milkshakes and ice cream desserts for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Observed customer purchases in line and differentiated between standard portions.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Prepared salads, soups and sandwiches for customers.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

General Assistant

Queen Elizabeth Wildlife
09.2007 - 12.2009
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.
  • Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
  • Responded to telephone, email and in-person customer inquiries.
  • Fostered a positive work environment through proactive problem-solving approaches.

Education

Bachelor Degree - Senior Phase Education And Further Education& Trai

University of South Africa
Pietermaritzburg

National Diploma - Human Resources Management

Plessislaer Tvet College
Pietermaritzburg
2018

Skills

General tool knowledge

Certification

Personal Finance

Interests

Writing,Cooking,Baking,Singing,Netball

Timeline

General Worker

Vimba Civils
04.2024 - Current

Shop Assistant

Nonkosi Boutique Shop
09.2020 - 07.2022

Human Resources Assistant

Department of Rural Development and Land Reform
01.2018 - 06.2019

Administrative Assistant

Laduma High School
06.2016 - 12.2016

General Office Assistant

Letrush Steel & Engineering
02.2014 - 01.2015

Deli Assistant

Chester Butchery
11.2012 - 06.2013

Crew Member

McDonald's Restaurant
02.2010 - 12.2012

Personal Finance

11-2007

General Assistant

Queen Elizabeth Wildlife
09.2007 - 12.2009

Bachelor Degree - Senior Phase Education And Further Education& Trai

University of South Africa

National Diploma - Human Resources Management

Plessislaer Tvet College

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Sbongile Khumalo Miss HRM