Gardning
Hi, I’m
Sbongamandla Ngxongo
Workforce Real Time Analyst
Ntuzuma A, Durban
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
I use analytical thinking and communication skills to enhanced service levels and performance targets, analysis and intraday optimization means that my adaptability and problem-solving abilities ensures compliance and operational efficiency. An organized candidate able to manage multiple tasks with a positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
CCI UMhlanga, (TalkTalk Telecommunications)
Technical Support and Sales Agent
07.2019 - 08.2021
Job overview
- Assisted customers with telephone and broadband technical issues, as well as upgrading packages and onboarding new subscribers.
- Enhanced product knowledge through continuous training, utilizing it to achieve sales targets.
- Achieved top performance within the company by applying intellectual, technical, and fact-finding skills.
CCI UMhlanga (Viking Cruises/Solera &Select Qoute)03 The High St, UMhlanga
Workforce Real Time Analyst
08.2021 - Current
Job overview
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Managed real-time inbound call traffic across multiple contact center locations.
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
Skills
Analytical Skills
Multitasking Abilities
Adaptability
Time Management
Problem-solving abilities
Team Collaboration
Problem-solving
Analytical Thinking
Communication
Interests
Music
Soccer
Timeline
Workforce Real Time Analyst
CCI UMhlanga (Viking Cruises/Solera &Select Qoute)
08.2021 - Current
Technical Support and Sales Agent
CCI UMhlanga, (TalkTalk Telecommunications)
07.2019 - 08.2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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