S'bonelo Sunbright Mzimela
Durban
Summary
Accomplished Team Leader with a proven track record at Contact Centres International, adept in problem-solving and team supervision. Enhanced team performance and sales revenue by implementing comprehensive training programs and fostering a culture of continuous learning. Skilled in both team building and maintaining high-quality standards across departments.
Overview
12
12
years of professional experience
Work History
Team Leader
Contact Centres International
01.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Training Coordinator
Contact Centres International
11.2020 - 01.2022
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Enhanced employee performance by developing and implementing comprehensive training programs.
Sales Agent
Contact Centres International
08.2016 - 10.2020
- Delivered engaging sales presentations tailored specifically towards individual client needs.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Weighbridge Operator
Magma Security
06.2013 - 08.2016
- Ensured accurate weight measurements by regularly maintaining and calibrating weighbridge equipment.
- Facilitated efficient record-keeping practices through meticulous documentation of all transactions at the weighbridge station.
- Inspected loads to determine safety for continued transportation.
Education
High School Diploma -
Clairwood Secondary
Durban, South Africa12-2007
Skills
- Problem-solving
- Team supervision & motivation
- Team building
Languages
English
Advanced (C1)
IsiZulu
Advanced (C1)
Timeline
Team Leader
Contact Centres International
01.2022 - Current
Training Coordinator
Contact Centres International
11.2020 - 01.2022
Sales Agent
Contact Centres International
08.2016 - 10.2020
Weighbridge Operator
Magma Security
06.2013 - 08.2016
High School Diploma -
Clairwood Secondary
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