Spreadsheets
Hi, I’m
Sbonelo Ngcongo
Experienced Agent and Customer Care Service
Umlazi
Summary
Extremely motivated to constantly develop my skills and grow professionally. I am action oriented and result driven. Passionate and consistency is my inner drive.
Energetic and detail-driven with strong communication and negotiation skills. Possesses in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
7
years of professional experience
6
years of post-secondary education
2
Languages
Work History
EPS 24/7Durban
Agent
01.2021 - Current
Job overview
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Set and achieved company defined sales goals.
Value Added RewardsDurban
Customer Care Service Representative
01.2018 - 12.2020
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Responded to customer requests for products, services, and company information.
Education
Vukuzakhe High SchoolDurban, South Africa
National Senior Certificate from Commerce
01.2011 - 12.2016
Skills
Communicate & collaborate effectively
Flexible
Adaptive
Resilient
Follow instructions
Attention to details
Excellent Planning and organizational skills
Able to tactfully deal with difficult situations
Effectively & efficiently deliver under pressure
Ability to Multitasking
Ethnicity
Black
Personal Information
- ID Number: 9801145649085
- Health Status: Good
- Criminal Record: None
- Gender: Male
- Nationality: South African
- Marital Status: Single
Software
Word Processing
Database Management
Social Media
Timeline
Agent
EPS 24/7
01.2021 - Current
Customer Care Service Representative
Value Added Rewards
01.2018 - 12.2020
Vukuzakhe High School
National Senior Certificate from Commerce
01.2011 - 12.2016