Sbahle Ntshingila
Pietermaritzburg
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. I am highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
12
12
years of professional experience
1
1
Language
Work History
Education Assistant
Ekukhanyeni Special School
03.2023 - 09.2023
- Prepare the classroom for teaching and learning and ensure that teaching materials and equipment are readily available for use
- Support and assist the teacher with classroom management
- Assist learners with personal care tasks, including lavatory, clothing, hygiene and all other daily routine
Student teacher
Carter High School
08.2021 - 09.2021
- Observed Teachers during class time and assisted where needed
- I took over and taught the grade 8 EMS,10 and 11 Accounting lessons
- During my class time, I ensured that I made judgments on how best to help the student to grasp content
- I Ensured that I put theory into practise.
- Assisted in implementing behavior management strategies to maintain a positive learning environment for all students.
- Coordinated with school counselors and outside therapists to provide comprehensive support services for students experiencing emotional or behavioral difficulties.
Treasurer
Galaxy Bingo
03.2020 - 12.2020
- Clearance of all slot machines, receive, create, and issue floats to cashiers, Capture data onto treasury sheet and balance the treasury sheet to the cash in safe
- Perform reconciliations of hand pay vouchers.
- Collaborated cross-functionally with other departments to drive overall business performance improvement initiatives.
- Implemented best practices in treasury operations, increasing departmental effectiveness and productivity.
Customer Services consultant and teller
Absa Bank
01.2012 - 12.2019
- Internal sales, assisting customers with account enquiries and logging of customer complaints on system, teller duties including cash transactions, transfers and eft and ensuring compliance to the banking policies and procedures.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Post graduate Certificate in Education -
The Independent Institute of Education, Varsity College Pietermaritzburg
National Diploma In accounting - undefined
Mangosuthu University of technology, Durban
Russell High School
Skills
MS WordExelOutlookCommunicationInterpersonalWriting and listening
Paperwork Processing
Complaint resolution
Appointment Scheduling
Information Security
Data Entry
Data Collection
Payment Processing
Filing
Accomplishments
- 8 DISTINCTIONS in first and second year of studies (2007 & 2008)
- Best Customer service for the month
- Obtained distinctions in my Post Grad Qualification
Phone Numbers
- 0790754720
- 0734623629
References
- Karusha Pillay, Specialist Manager, Absa Bank, 033 264 4500, Karush.pillay@absa.co.za
- Khethiwe Buthelezi Mentor, Ekukhanyeni Special school, 033 398 1325
- Thulani Mncube, Branch Manager, Galaxy Bingo, 033 880 0079, thulanim@bingo.co.za
Timeline
Education Assistant
Ekukhanyeni Special School
03.2023 - 09.2023
Student teacher
Carter High School
08.2021 - 09.2021
Treasurer
Galaxy Bingo
03.2020 - 12.2020
Customer Services consultant and teller
Absa Bank
01.2012 - 12.2019
Post graduate Certificate in Education -
The Independent Institute of Education, Varsity College Pietermaritzburg
National Diploma In accounting - undefined
Mangosuthu University of technology, Durban
Russell High School