Sbahle Bhengu
Receptionist
Durban
Summary
Accomplished Call Center Agent at TCH, adept in customer relationship management and resolving inquiries, significantly enhancing customer satisfaction. Skilled in handling inbound calls and demonstrating empathy, successfully defused tensions, and maintained high-quality records. Proven track record in customer support, showcasing both hard and soft skills to achieve positive outcomes.
Overview
4
4
years of professional experience
Work History
Call Center Agent
TCH
04.2022 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Receptionist
Waterfront
03.2020 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Grade 12 -
Mqhawe High School
Skills
Call center operations
Timeline
Call Center Agent
TCH
04.2022 - 05.2024
Receptionist
Waterfront
03.2020 - 06.2021
Grade 12 -
Mqhawe High School
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