SBABALWE VIMBI
Cape town
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
WNS Global Services
12.2024 - Current
- Provided high-quality service to customers via phone and email channels.
- Handled inquiries, complaints, and technical support issues with professionalism.
- Utilized Ansek-Ignition and Salesforce systems to log interactions and resolve issues efficiently.
- Escalated complex cases to appropriate departments while ensuring customer satisfaction.
- Maintained accurate records of customer interactions, transactions, and feedback.
- Achieved performance targets related to customer satisfaction and call handling metrics.
Customer Service Representative
National Debt Advisors
08.2023 - 05.2024
- Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
- Efficiently managed the task of opening credit reports and conducting required repairs.
- Spearheaded efficient debt consolidation strategies resulting in favorable debt review settlements.
- Ensuring effective financial strategies and safeguarding clients from creditor harassment
Education
Makaula Senior Secondary School
2017
Skills
- Strong communication skills
- Complaint handling
- Salesforce CRM
- Ansek-Ignition
- Microsoft Office Suite (Word, Excel, Outlook)
- Call Center Software & Telephony Systems
Additional Information
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem Solving
- Call Center Operations
- Communication & Interpersonal Skills
- Complaint Handling & Escalations
- Multitasking & Time Management
Personal Information
- Age: 27
- Date of birth: 12/25/98
- Gender: female
- Nationality: South African
- Marital status: Single
References
- Miss S Magele
0735732640
Team leader ( National debt advisors)
- Zubaider
- 0827337734
- Manager(WNS Global)
Timeline
Customer Service Representative
WNS Global Services
12.2024 - Current
Customer Service Representative
National Debt Advisors
08.2023 - 05.2024
Makaula Senior Secondary School
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