Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
References
Timeline
Generic

SBABALWE VIMBI

Cape town

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

WNS Global Services
12.2024 - Current
  • Provided high-quality service to customers via phone and email channels.
  • Handled inquiries, complaints, and technical support issues with professionalism.
  • Utilized Ansek-Ignition and Salesforce systems to log interactions and resolve issues efficiently.
  • Escalated complex cases to appropriate departments while ensuring customer satisfaction.
  • Maintained accurate records of customer interactions, transactions, and feedback.
  • Achieved performance targets related to customer satisfaction and call handling metrics.

Customer Service Representative

National Debt Advisors
08.2023 - 05.2024

  • Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
  • Efficiently managed the task of opening credit reports and conducting required repairs.
  • Spearheaded efficient debt consolidation strategies resulting in favorable debt review settlements.
  • Ensuring effective financial strategies and safeguarding clients from creditor harassment

Education

Makaula Senior Secondary School
2017

Skills

  • Strong communication skills
  • Complaint handling
  • Salesforce CRM
  • Ansek-Ignition
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Call Center Software & Telephony Systems

Additional Information

  • Customer Relationship Management (CRM)
  • Conflict Resolution & Problem Solving
  • Call Center Operations
  • Communication & Interpersonal Skills
  • Complaint Handling & Escalations
  • Multitasking & Time Management

Personal Information

  • Age: 27
  • Date of birth: 12/25/98
  • Gender: female
  • Nationality: South African
  • Marital status: Single

References

  • Miss S Magele

0735732640

Team leader ( National debt advisors)

  • Zubaider
  • 0827337734
  • Manager(WNS Global)

Timeline

Customer Service Representative

WNS Global Services
12.2024 - Current

Customer Service Representative

National Debt Advisors
08.2023 - 05.2024

Makaula Senior Secondary School
SBABALWE VIMBI