Summary
Overview
Work History
Education
Skills
Interests
Cover Letter
About Me - Content
Job Title
References
Timeline
Generic
Sazi Nduna

Sazi Nduna

Senior Associate
Table View

Summary

Hardworking Senior Associate enthusiastic about take on exciting new challenges. Dynamic communicator with disciplined approach.


Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Senior Associate: Operations

WNS Global Solutions
07.2024 - Current
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on billing queries.
  • Increased customer service success rates by quickly resolving issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.


Customer Service Representative

Capita SA
11.2023 - 02.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Sales Consultant

CELL C - Bayside branch
07.2017 - 01.2019
  • In store consultant who dealt with customer queries, device sales, swim swops and contacts.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic

Education

Matric/Gr12 - National Senior Certificate

Table View High School
01.2008 - 01.2012

Skills

    Team leadership

    Performance monitoring

    Team supervision

    Schedule management

    Customer service

    MS office

    Adaptability and flexibility

    Customer interaction

Interests

Blogging/video recording
African Philosophy
Football
Gadgets
Social Media
Hip Hop/RnB

Cover Letter

I am currently studying at Boston City Campus and Business College. The field that I'm currently studying in is Marketing, specifically a Diploma in Marketing Management. I used to work in retail which I found to be humbling and very time consuming but Marketing, Advertising, Communications and Sales is where I would like to see myself. I'd like to think that I'm a head strong creative person and working in a creative environment would help grow me as a person and expand my knowledge and abilities so that I can someday be a pro in this field. After I've completed my studies, I'd like to see myself working for a major Marketing or Advertising company for a few years and eventually using the skills I’ve learned to start my own Digital Marketing company which I will head up and market with a team put together by myself. Working with brands is also a goal of mine, whether the brand is for a well-established company or a start-up. I don’t essentially have much hands on experience in this field since customer service is the field I’ve been working in for the past few years. But due to my studies, I’ve learned a lot in regards to the marketing field and customer service has assisted with my customer relation.

About Me - Content

A head strong individual who envisions himself in reaching all of his goals but yet is not naïve to how the world works. Success is not guaranteed without hard work and determination.

Job Title

Job Title

References

  • Jamie Pieters - Assistant Manager at WNS Black River Park - +27 69 512-7688

Timeline

Senior Associate: Operations

WNS Global Solutions
07.2024 - Current

Customer Service Representative

Capita SA
11.2023 - 02.2025

Sales Consultant

CELL C - Bayside branch
07.2017 - 01.2019

Matric/Gr12 - National Senior Certificate

Table View High School
01.2008 - 01.2012
Sazi NdunaSenior Associate