SAXON MKAKA
Bartender
PRETORIA
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Developed essential leadership and organizational skills in fast-paced retail environment, consistently managing and motivating teams for optimal performance. Expertise in inventory management and customer service, ensuring efficient daily operations. Seeking to transition into new field, leveraging strong coordination and problem-solving abilities to achieve impactful results.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Floor Manager
Hennie's Spots Bar
PRETORIA
01.2021 - Current
- Supervise and train front-of-house staff, including servers, hosts, and bartenders, to deliver exceptional customer service
- Schedule and manage staff shifts to ensure optimal coverage during peak hours
- Foster a positive work environment, encouraging teamwork and high morale
- Manage day-to-day front-of-house operations, including opening and closing procedures
- Monitor cleanliness and presentation of the dining area to meet health and safety standards
- Coordinate with kitchen staff to ensure smooth communication and service flow
- Manages team of 8-10 employees to maintain smooth-running operations of shop floor.
- Performed closing procedures three times weekly by balancing cash drawers and reconciling credit card transactions.
Bartender
THE GOOD OAKS
PRETORIA
03.2019 - 03.2020
- Prepared and served a variety of beverages, including craft cocktails, wine, beer, and non-alcoholic drinks, with precision and flair for thirty plus people every night.
- Created signature cocktails to enhance the menu and attract customers
- Provided exceptional customer service by engaging with patrons, understanding their preferences, and recommending drinks to enhance their experience
- Built strong rapport with regular customers, fostering loyalty and repeat business
- Greeting customers warmly and assisting them with inquiries about products, promotions, and store policies
- Operating the point-of-sale (POS) system to process purchases
- Providing information about wine pairings, varietals, and recommendations when appropriate
- Handling cash, credit card, and digital payments securely and resolving transaction discrepancies when necessary
WAITER
MUGG & BEAN
PRETORIA
06.2016 - 02.2019
- Greeting customers, presenting menus, and answering questions about menu items
- Taking orders accurately and communicating them to the kitchen staff
- Serving food and beverages promptly and professionally
- Ensuring customer satisfaction by addressing concerns and special requests
- Handling payments and maintaining a clean and organized dining area
- Collaborating with team members to create a welcoming and efficient dining experience
Education
High School Diploma -
Murewa Mission High School
Murewa 01.2005 - 10.2009
Skills
Leadership experience
Policy evaluation
Organizational leadership
Strategic thinking
Operations management
Organizational growth
Operational efficiency
Customer focus
Strategic planning
Global perspective
Industry expertise
Personal Information
- Date of Birth: 02/25/92
- Nationality: ZIMBABWEAN
- Marital Status: SINGLE
Disclaimer
I hereby declare that the information provided in this resume is true and correct to the best of my knowledge and belief. I am fully responsible for the accuracy of the details provided.
Timeline
Floor Manager
Hennie's Spots Bar
01.2021 - Current
Bartender
THE GOOD OAKS
03.2019 - 03.2020
WAITER
MUGG & BEAN
06.2016 - 02.2019
High School Diploma -
Murewa Mission High School
01.2005 - 10.2009
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