Savannah Harley
Cape Town
Summary
Highly motivated and results-driven professional with a track record of excellence. Achieved top performance for eight consecutive months, surpassing all key performance indicators in previous role. Known for being a fast learner, adept at adapting to new environments and acquiring new skills. Committed to delivering exceptional results, bringing a strong work ethic and dedication to success to a new opportunity.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Lunar Zone Systems
05.2022 - 04.2023
- Gathered insights on future game releases through research.
- Supported problem-solving efforts for recently released games.
- Managed incoming email inquiries.
Organizer Success
Quicket
01.2018 - 04.2022
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
- Account management
- Onboarding new organisers, coached on ticketing system and how to market their events
Customer Service Advisor
Amazon
05.2015 - 04.2016
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Customer Service Associate
British Gas WNS
11.2012 - 04.2014
- Managed updates for gas and electricity meter readings.
- Handled inbound communications through calls and emails.
- Boosted green energy initiatives through strategic sales efforts.
Payroll Administrator
A24 Medical Recruitment
06.2010 - 07.2011
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed employee records on database to maintain accuracy and updated information.
Executive Assistant
Val-U-Properties
01.2009 - 04.2010
- Organized daily agendas ensuring seamless workflow.
- Managed banking operations and processed invoices efficiently.
- Drafted and processed lease agreements with accuracy.
Education
Paralegal NQF 5 - Law
South African Law School
Cape Town 12.2021
Fashion & Photographic Make Up Artistry - Make Up
Smudge Make Up Academy
Cape Town12.2016
Grade 12 -
Northlink College
12.2008
Skills
- Microsoft Office
- SAP
Languages
Afrikaans
English
Timeline
Customer Service Associate
Lunar Zone Systems
05.2022 - 04.2023
Organizer Success
Quicket
01.2018 - 04.2022
Customer Service Advisor
Amazon
05.2015 - 04.2016
Customer Service Associate
British Gas WNS
11.2012 - 04.2014
Payroll Administrator
A24 Medical Recruitment
06.2010 - 07.2011
Executive Assistant
Val-U-Properties
01.2009 - 04.2010
Paralegal NQF 5 - Law
South African Law School
Fashion & Photographic Make Up Artistry - Make Up
Smudge Make Up Academy
Grade 12 -
Northlink College
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