Savalas Pillay
Midrand
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
20
20
years of professional experience
Work History
Membership Team Leader
Medshield Medical Aid
10.2016 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Building of price books within the company systems
Underwriter
Medshield Medical Aid
12.2012 - 09.2016
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Fostered innovation in underwriting methods, actively participating in industry forums and workshops.
- Reduced processing errors, implementing rigorous quality control checks at every stage.
- Enhanced policyholder retention with personalized underwriting approaches tailored to individual needs.
Quality Control
Medshield Medical Aid
04.2009 - 11.2012
- Played a pivotal role in achieving top-tier industry certifications, demonstrating commitment to excellence in all aspects of operations.
- Generated detailed reports on assessment findings, communicating results effectively to stakeholders at various levels within the organization.
- Streamlined the quality control process, resulting in faster turnaround times for product releases.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Implemented a robust documentation system, ensuring accurate tracking of quality metrics and trends over time.
Membership Clerk
Medshield Medical Aid
08.2008 - 03.2009
- Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
- Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
- Assisted prospective and established members in person or by telephone.
- Presented clear and concise explanations of governing rules and regulations.
- Edited letters and written material for correspondence.
- Onboarded and credit vetted new members
IT Service Desk
Nedbank
04.2007 - 03.2008
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted users with incident resolution or service request management
- Procuring of IT hardware and software
- Setting up new users with workstations.
Customer Service Consultant
Vodacom
10.2006 - 03.2007
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Provided feedback on potential areas for improvement within the department based on personal experiences and observations.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Stock Controller
MR Price Group
10.2005 - 09.2006
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Collaborated with the purchasing department to ensure timely delivery of products and adequate stock levels.
- Received new stock and input values into computer system.
- Managed the implementation of a new inventory management system, resulting in more accurate tracking and forecasting capabilities.
Education
Matriculated -
Greenbury Secondary
11.1999
Skills
- Underwriting guidelines
- Risk mitigation
- Policy renewal
- Data interpretation
- Quality assurance
- Documentation review
Timeline
Membership Team Leader
Medshield Medical Aid
10.2016 - Current
Underwriter
Medshield Medical Aid
12.2012 - 09.2016
Quality Control
Medshield Medical Aid
04.2009 - 11.2012
Membership Clerk
Medshield Medical Aid
08.2008 - 03.2009
IT Service Desk
Nedbank
04.2007 - 03.2008
Customer Service Consultant
Vodacom
10.2006 - 03.2007
Stock Controller
MR Price Group
10.2005 - 09.2006
Matriculated -
Greenbury Secondary
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