Saurav Sewdial
Technical Customer Experience Architect | Solutions Engineer | High-Pressure Problem Solver
Johannesburg
Summary
Hybrid professional with 5+ years of solving complex problems across industries: Technical: Built apps (65% efficiency gains), fixed 200+ ISP escalations/year Operational: Designed 15+ SOPs (40% faster training), optimized retail sales (+25%) High-Stakes Execution: From SA Fashion Week mixology to maritime emergency protocols
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Technical Customer Experience Specialist
Frogfoot Networks
02.2024 - Current
- Tool Development: Created travel app prototype demonstrating 65% time savings
- Process Innovation: 15+ SOPs cutting new hire training from 8 → 5 weeks
- Crisis Management: Primary escalation point for 25+ complex Rise CRM cases monthly
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
Mixologist (Freelance Events)
Thirst Bar Services
06.2022 - 02.2024
- SA Fashion Week 2022: Managed high-volume cocktail service for 500+ guests
- Military Awards Galas: Delivered precision mixology under strict timelines
- Skills Demonstrated: Composure under pressure, elite client service, teamwork
Interior Design & Retail Strategist
Sofa Central
01.2021 - 02.2024
- Led Project Hillensberg: Designed/fitted luxury furniture solutions
- Boosted sales 25% through data-driven retail space optimization
Deckhand (Apprenticeship)
Cape Town Super Yacht Services
09.2023 - 11.2023
- STCW-Certified: Marine firefighting, survival techniques, safety protocols
- Powerboat Operations: Precision tender driving for VIP guests
Education
Higher National Diploma - Interior Design
Greenside Design Center
01.2020 - 01.2021
Business Administration - undefined
IIE Varsity College
01.2019 - 01.2020
Skills
CRM software
Request management
Trend monitoring
Problem-solving skill
Self motivation
Problem-solving aptitude
Stress tolerance
Calm and professional under pressure
Conflict resolution
Effective communication
Adaptability and flexibility
Client advocacy
Certification
STCW Safety Training
Padel
I enjoy playing padel - it's fast-paced, competitive, and helps me stay sharp both mentally and physically. It’s also just a great way to blow off steam and reset after high-pressure days.
Timeline
Technical Customer Experience Specialist
Frogfoot Networks
02.2024 - Current
Deckhand (Apprenticeship)
Cape Town Super Yacht Services
09.2023 - 11.2023
Mixologist (Freelance Events)
Thirst Bar Services
06.2022 - 02.2024
Interior Design & Retail Strategist
Sofa Central
01.2021 - 02.2024
Higher National Diploma - Interior Design
Greenside Design Center
01.2020 - 01.2021
Business Administration - undefined
IIE Varsity College
01.2019 - 01.2020