Sashin Briglal
IT Specialist
Midrand
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
RPA Automation Manager
FNB
Johannesburg
01.2019 - 01.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with Stakeholders and vendors.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
DevOps Administrator
FNB
Johannesburg
01.2015 - 01.2019
- Worked with cross-functional teams to create software and hardware solutions that improved overall functionality and performance.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
- Drove project lifespan from concept to final rollout in development and deployment.
- Researched and identified new technologies to use in agile development environment.
Desktop Support Technician
FNB
Sandton
08.2014 - 10.2015
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Banking policies.
- Enhanced helpdesk ticketing system, resulting in 100% reduction in support call turnaround time.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
Education
Information Technology
Berea Technical College
01.2008 - 12.2008
NDIT - Information Technology
Durban University of Technology
TBC
Skills
Critical Thinking
Flexible and Adaptable
Attention to Detail
Operations management
Project Management
Accomplishments
- Collaborated with Stakeholders, Analysts and Developers to successfully deploy 50+ RPA Projects.
- Winning FNB Innovations award in 2016 for an Email Management Workflow.
Certification
ITIL Foundation
Timeline
Employee ManagementTraining(FNB)
03-2020
RPA Automation Manager
FNB
01.2019 - 01.2023
ITIL Foundation
06-2016
DevOps Administrator
FNB
01.2015 - 01.2019
Desktop Support Technician
FNB
08.2014 - 10.2015
Information Technology
Berea Technical College
01.2008 - 12.2008
NDIT - Information Technology
Durban University of Technology
TBC