Sashen Krishnasamy Naidoo
DEPARTMENTAL MANAGER
Phoenix
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
Work History
CRG DEPARTMENT MANAGER
COUNTRY ROAD GROUP
Gateway Retail, Pavillion And Gateway Concession
11.2019 - 12.2024
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Established clear performance expectations for staff members which led to increased accountability.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Increased customer satisfaction with proactive issue resolution strategies.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
CRG Team Leader
Country Road Group
Gateway Concession
06.2016 - 11.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Team Leader
Country Road group
Westville Pavillion
06.2014 - 06.2016
- Ensure staffing of areas are maintained
- Maintain stock rotation Of clothing
- Plan and co-ordinates activities, ensure shrinkage is minimized
- Communicate with planners on top and bottom performing lines to help maximize sales
- Lead and coach the department to ensure delivery of high levels of customer service in order to build customer loyalty and generate business in return driving and maximizing sales opportunities
Department Manager (6 Months Secondment)
Country Road group
12.2014 - 07.2015
- Ensure staffing of areas are maintained
- Maintain stock rotation Of clothing
- Exceed Sales against agreed Budgets
- Trade in line with expenses and Budgets allocated
- Minimize Stock losses (Shrinkage)
- Lead and coach teams on new launches and items – Demonstrate product knowledge to customers and Team Members
- Work with HR & CRG Mgr to control and deal with any relevant HR concerns and ER Concerns within the Business requirement
- Communicate with planners on top and bottom performing lines to help maximize sales
- Lead and coach the department to ensure delivery of high levels of customer service in order to build customer loyalty and generate business in return driving and maximizing sales opportunities
Operations Weekend Manager
Woolworths
King Shaka Airport
10.2011 - 06.2014
- Ensure staffing of areas are maintained
- Maintain stock rotation of foods or clothing
- Plan and co-ordinates activities, ensure shrinkage is minimized
- Ensure targets are being reached, liaise concerns with relevant departments
- Perform daily compliance checks
Pay Point Department Co-ordinator(Supervisor)
Woolworths
King Shaka Airport
07.2010 - 09.2011
- Manage the tillpoint staff
- Ensure that all tillpoints have been balanced
- Attend to customer requests
- Deal with customers queries/complaints
- Assist with staffing
- Assist with the daily store operation
Cashier – Food Market
Woolworths
Gateway
02.2007 - 06.2010
- Cashier
- Ensure that the cash in the till balances at the end of the day
- Assist on the floor
- Attend to internet shopping requests
Sales Assistant
Converse
Gateway
12.2006 - 01.2007
Education
Grade 12 (Matric) - English, Afrikaans, Mathematics, Accounting, Biology, Geography
Woodview Secondary School
NQF Level 3 – National Certificate - Business Management
Omni HR Consulting
01.2014 - 01.2015
Skills
Team supervision
Customer service
Sales reporting
Performance management
Employee scheduling
Employee management
Decision-making
Task delegation
Relationship building and management
Team leadership
Training and development
Recruiting and hiring
Performance evaluation
Employee performance evaluation
Flexible schedule
Operations
Retail
Tertiary Credentials
Omni HR Consulting, NQF Level 3 – National Certificate, 2014, Business Management, Basic Management, Operational Management, Team Management, Khaya Zungu, 083 408 9606
Special Achievements
- The Difference award East Coast Division, 04/2011
- The Difference award East Coast Division, 04/2012
- The Difference award East Coast Division, 01/2013
Telephone Numbers
- 071 010 1645
Health
Excellent
Drivers Licence
Drivers Licence - Code 08
Personal Information
- ID Number: 890407 5070 08 1
- Criminal Offences: None
- Date of Birth: 04/07/89
- Gender: Male
- Nationality: South African
- Marital Status: Single
Timeline
CRG DEPARTMENT MANAGER
COUNTRY ROAD GROUP
11.2019 - 12.2024
CRG Team Leader
Country Road Group
06.2016 - 11.2019
Department Manager (6 Months Secondment)
Country Road group
12.2014 - 07.2015
Team Leader
Country Road group
06.2014 - 06.2016
NQF Level 3 – National Certificate - Business Management
Omni HR Consulting
01.2014 - 01.2015
Operations Weekend Manager
Woolworths
10.2011 - 06.2014
Pay Point Department Co-ordinator(Supervisor)
Woolworths
07.2010 - 09.2011
Cashier – Food Market
Woolworths
02.2007 - 06.2010
Sales Assistant
Converse
12.2006 - 01.2007
Grade 12 (Matric) - English, Afrikaans, Mathematics, Accounting, Biology, Geography
Woodview Secondary School