Sarinah Mmaphuti Jevu

• Accurate capturing of data on Switch - Management System for billing purpose
• Draw up A-Z price list for different Carriers according to their Destinations, Codes and rates
• Updating daily changes of rates and codes for international and domestic mobile operators
• Monitoring daily loses using the exchange rate for routing purpose
• Uploading rates for different Carriers using the CSV file
• Updating Conflicting Prefixes Daily
• Monitoring the unrated calls
• Drafting the daily, Weekly and Monthly report for management
• Compiling comparison spreadsheet for domestic mobile operators e,g Cellc, MTN and Vodacom
• Filling of Contract and other documents Manually and computably
• Negotiating rates with another interconnect
• Drafting daily, weekly and monthly report for management
• Invoice reconciliation for customers and work closely with Billing and finance for Interconnect Invoices
• Working closely with Network operations for route selection based on price and quality.

• Managing existing DTH, BTV and SABC account
• Revenue generation for new client
• Develop and manage pipeline to achieve revenue targets and sales growth
• Activating new DTH TV and SABC channels
• Activating new DTH radio channels
• Drafting of monthly reports
• Formulate and implement business processes, internally and externally, pertaining to Sentech Key Accounts.
• Monitor project and sales contract implementations
• Timeous escalation of problems
• Consistent approach to verbal and written communication to all stakeholders.
• Attend to customer queries through facilitating such queries with the relevant department while ensuring solutions are reached.
• Making sure that billing is accurate for new and existing customers

• Overseeing daily web publishing – new content and

content update

• Timely completion of content publishing on digital properties
• Develop and maintain documentation regarding job processes, system functionality and emergency/backup procedures
• Set up and execute email event campaigns for Sales and Marketing
• Provide post-campaign reporting from email campaigns
• Ensure the content currently residing on the website and new content posted adheres to compliance infringements
• Perform disaster recovery testing of all platforms
• Liaise with Information Security to help facility any system maintenance required for ongoing system support
• identify opportunities and work with Product and IT to make enhancements to digital properties

• Update database of potential customer information by ensuring that a list of potential customers is compiled
• Work closely with the project department by administrating the service call and works orders
• Liaise with NTC, NIM and OC Managers to ensure that customer suspensions and re-in statements are as per the requests from Debtors department
• Ordering entry and contract administration by ensuring that service request is initiated within 24 hours with contract in place and on record (Contract Management)
• Keeping accurate information on all customers and prospects by liaising with Legal and Finance on updated contract information
• initiate billing for Broadcasting and Multimedia customers to ensure that customers are billed correctly on first invoice and according to contract
• Attend to customer queries through facilitating such queries with the relevant departments while ensuring solutions are reached
• Provide regular information by providing weekly, monthly and quarterly reports (Direct Sales Reporting)
• Maintain customer information on HP Service desk
• Administer customer contracts for customer service provisioning or termination requests (Contract Management)

• Update database of potential customer information by ensuring that a list of potential customers is compiled
• Work closely with the project department by administrating the service call and works orders
• Liaise with NTC, NIM and OC Managers to ensure that customer suspensions and re-in statements are as per the requests from Debtors department
• Ordering entry and contract administration by ensuring that service request is initiated within 24 hours with contract in place and on record (Contract Management)
• Keeping accurate information on all customers and prospects by liaising with Legal and Finance on updated contract information
• Initiate billing for Broadcasting and Multimedia customers to ensure that customers are billed correctly on first invoice and according to contract
• Attend to customer queries through facilitating such queries with the relevant departments while ensuring solutions are reached
• Provide regular information by providing weekly, monthly and quarterly reports (Direct Sales Reporting)
• Maintain customer information on HP Service desk
• Administer customer contracts for customer service provisioning or termination requests (Contract Management)

• Manage Commercial processes and workflow
• Ensure correct input of customer information and
• liaise with Business Services regarding accurate and available information
• Prepare Weekly, Monthly and Quarterly reports
• Ensuring that customers are billed correctly on the first invoice also checking that services delivered are billed for
• Prepare Business Services revenue performance report and product revenue reporting
• Customers contract management – renewals and annual tariff increases
• Ensuring original customer contract is signed and handed to legal for safekeeping.
• Coaching and mentoring subordinates
• Ensure that all customer – related queries are resolved timeously, ensuring customer satisfaction
• Liaise with NTC, NIM, and OC Managers to ensure that customer’s suspensions and re-in statements are as per the requests from Debtors
• Managing of Prolin regarding Commercial workgroup and support systems
• Maintain accurate customer information systems through liaising with different department

• General Administrative support
• Providing a receptionist service, including call screening, receiving and attending to clients
• Travel and Accommodation arrangement
• Taking minutes, preparing agendas
• Answering of mini switchboard and direct enquiries to appropriate persons if managers are not able to assist the caller immediately, alternatively take messages
• Arranging venues for functions
• Updating and sorting of Invoice
• Ordering of Stationery
• Filling Manually and through the computer
• Arranging Conferences
• Internet Searches for relevant information

• Event and Meetings Managements
• Travel and Accommodation arrangement
• Taking minutes, preparing agendas and following up on action items
• Telephone management, including screening phone calls and incoming materials
• Internet searches
• Arrange and coordinate functions, visits, meetings and information sessions
• Keep Managers fully updated on relevant and required issues
• Making tea for clients
• Arrange for maintenance of equipment
• General Secretarial Support
• Customer contact Management
• Boardroom Management
• Stationery order and maintain levels through e-procurement
• Invoice Management
• Updating database on invoice changes
• Internet searches for relevant information
• Co-ordinate diaries regarding all meetings, workshops and functions. (Compile, distribute (email/phone) and follow up all invitations)
• General non-technical procurement support
• Data Management
• Typing, distributing, follow-up, filling and ensuring that all documentation is presented in a professional manner. (Documents, reports, mail, email and invitations
• Cutting, burning CD’s and DVD’s
• : Making use of photocopying, fax machine

• Traffic routing using Claret system
• :Carrier of Carrier management for International Mobile Operators and domestic mobile operators (Cell C, MTN and Vodacom)
• Day to day entry into and updates of systems with Respect to change rates and route codes
• Draft monthly report for management using Excel Program for charts and calculation
• Updating daily changes of rates and codes for international and domestic mobile operators
• Accurate capturing of data on Switch - Management System for billing purpose
• Maintain the Profit Margins as budgeted by the company
• Draw up prize list of A-Z for different Carriers
• Changing of Price list for different mobile operators using the exchange rate
• Maintaining a good filling system manually and computable for backup
• Making use of Spreadsheet for calculation of rates using the Exchange rate.
• Communication with clients telephonically and with e-mails

• Demonstrate and understanding of Computer
• Demonstrate and understanding of hardware
• Install computer printers
• Install system software and application software for Personal computers
• Resolve technical computer problems
• Apply problem solving strategies
• Create an e-mail for users
• Answering call at help desk
• Fix minor network problems
• Installing software program's of Gauteng Online for school around Soweto

• Arranging of Seminars
• Arranging of Presentations
• Profiling about the Company
• Making travel arrangement
• Sorting out application forms
• Manage the office asset registry
• Boardroom Management
• Updating Director’s diary daily (Manually and through Microsoft Outlook)
• Administrating Database
• Maintaining good filing method (Manually and computably)
• Making presentation
• Drafting company budget
• Drafting income expenditure accounts
• Writing out agendas and memos
• Distributing Fax messages
• Making use of computer programmes (Excel, Word, PowerPoint, Outlook and Internet)
• Making use of Photocopying machine