Sarasvathi (Judy) Govender
Assistant Manager
Boksburg
Summary
Dynamic professional with a proven track record in operations management at The Diamond Works, enhancing customer satisfaction and driving sales through effective team leadership. Skilled in cost reduction and employee performance evaluations, I foster collaboration and implement strategic improvements to achieve business growth and operational efficiency.
Overview
19
19
years of professional experience
Work History
Assistant Manager
The Diamond Works
OR Tambo International Airport
09.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
American Swiss
Pietermaritzburg
05.2011 - 01.2016
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Administrative Manager
Hirsch
Pietermaritzburg
06.2006 - 04.2011
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Education
High School Diploma -
Woodhurst Secondary School
04.2001 -
Skills
Operations management
Effective team leadership
Employee performance evaluations
Cost reduction
Additional Information
MY ROLE
- I offer a world class, bespoke shopping experience to well-travelled, discerning clients from all over the globe.
- My experience to exceed sales targets and maintain the highest standards of luxury service in a fast paced environment.
- I serve as a brand ambassador, offering knowledge and professional service that reflects the prestige and excellence of my current jewellery collections.
WHAT I BRING
- A mature, professional approach to client service, with experience in luxury retail and high end sales.
- Confidence and the ability to connect with a sophisticated, international clientele.
- A flexible, adaptable nature, with the ability to thrive in a busy, fast paced environment like an airport boutique.
Timeline
Assistant Manager
The Diamond Works
09.2017 - Current
Sales Associate
American Swiss
05.2011 - 01.2016
Administrative Manager
Hirsch
06.2006 - 04.2011
High School Diploma -
Woodhurst Secondary School
04.2001 -