Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sarasvathi (Judy) Govender

Assistant Manager
Boksburg

Summary

Dynamic professional with a proven track record in operations management at The Diamond Works, enhancing customer satisfaction and driving sales through effective team leadership. Skilled in cost reduction and employee performance evaluations, I foster collaboration and implement strategic improvements to achieve business growth and operational efficiency.

Overview

19
19
years of professional experience

Work History

Assistant Manager

The Diamond Works
09.2017 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Generated repeat business through exceptional customer service.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales Associate

American Swiss
05.2011 - 01.2016
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Administrative Manager

Hirsch
06.2006 - 04.2011
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.

Education

High School Diploma -

Woodhurst Secondary School
04.2001 -

Skills

Operations management

Effective team leadership

Employee performance evaluations

Cost reduction

Additional Information

MY ROLE

- I offer a world class, bespoke shopping experience to well-travelled, discerning clients from all over the globe.

- My experience to exceed sales targets and maintain the highest standards of luxury service in a fast paced environment.

- I serve as a brand ambassador, offering knowledge and professional service that reflects the prestige and excellence of my current jewellery collections.


WHAT I BRING

- A mature, professional approach to client service, with experience in luxury retail and high end sales.

- Confidence and the ability to connect with a sophisticated, international clientele.

- A flexible, adaptable nature, with the ability to thrive in a busy, fast paced environment like an airport boutique.




Timeline

Assistant Manager

The Diamond Works
09.2017 - Current

Sales Associate

American Swiss
05.2011 - 01.2016

Administrative Manager

Hirsch
06.2006 - 04.2011

High School Diploma -

Woodhurst Secondary School
04.2001 -

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Sarasvathi (Judy) GovenderAssistant Manager