Sarah Mmabatho Bodiba
Consultant
Pretoria
Summary
Polite and professional [Consultant] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Language
Work History
Call Center Representative
Anders Inc Attorneys
03.2019 - 05.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Sales Consultant
Metropolitan Life Insurance
01.2016 - 12.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Improved customer retention rates through prompt communication, proactive problem-solving, and genuine relationship-building efforts.
- Created customized reports detailing policy features, premium pricing, and coverage comparisons for prospective clients.
Insurance Sales Consultant
Assupol Life
07.2014 - 01.2016
- Increased new business sales by actively prospecting for potential clients and utilizing effective marketing strategies.
- Supported existing customers with timely renewals, policy adjustments, and claims assistance, ensuring long-term relationships.
- Developed strong referral networks within the local community, resulting in increased business opportunities.
Education
High School Diploma -
DR WF NKOMO H.S
Pretoria, South Africa 05.2001 -
Skills
- Customer Service
- Customer Relationship Management
- Call Control
- Data Entry
- Problem-solving skills
- Sales closing
- Inbound phone calls
- Answering questions
- Resolving issues
- Product Knowledge
- Call Center Operations
Affiliations
- Association of Information Technology Professionals
- Lions Club
- Association for Computing Machinery
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Call Center Representative
Anders Inc Attorneys
03.2019 - 05.2023
Sales Consultant
Metropolitan Life Insurance
01.2016 - 12.2018
Insurance Sales Consultant
Assupol Life
07.2014 - 01.2016
High School Diploma -
DR WF NKOMO H.S
05.2001 -
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