Summary
Overview
Work History
Education
Skills
Leadership Experience
Motivation
Communication Skills
References
Accomplishments
Timeline
Generic
Sarah Mukadam

Sarah Mukadam

Pretoria

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proactive and meticulous Credit Manager with over 21 years of experience in Credit and collections industry. Proficiencies in Collection,Credit vetting , staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
4
4
Languages

Work History

Credit Manager

Bridgestone South Africa
- Current
  • Manage all customer credit approval and collections
  • Manage all receivables financial reporting, including Bad Debt Provisions, Balance sheet AR Recons, Credit meeting, Yearly Credit review assessment, Cashflow and Working capital AR reporting
  • Focusing on the timely collection of debt in alignment with Group Credit Policy and latest legislation & practices
  • Manage the Sales relationship, ensuring all necessary procedures and policies are in place
  • Create sustainable motivation and talent development within the AR function
  • Build and maintain relationships with key internal- and external stakeholders
  • Manage Accounts Receivable Department by implementing and maintaining proper procedures and internal controls to improve the collection of debt an all-other support functions
  • Establish and maintain strong relationships with internal and external stakeholders by ensuring a high % of accounts paid on/before due date and a low number of accounts “on hold.” Maintains a Collection target 80-90% and DSO days of 55days

Export & Cross-border Credit

Bridgestone South Africa
07.2022 - 06.2023
  • Credit Risk assessment
  • Managing Collection
  • Report collation and distribution
  • Assisting with queries escalated
  • Managing business queries related to collection for Staff sales, Cross- border, Exports and Legal
  • Servicing and assisting team with daily, weekly, and monthly recons
  • Compiling information regarding limits for Credit
  • Checking Refunds
  • Releasing of Orders
  • Clearing of banks daily
  • Meetings with admin staff weekly
  • Assist with Adhoc duties when required
  • Dealing with Legal handovers and attorneys

Credit Control Manager

Blue Label Telecoms
10.2021 - 06.2022
  • Managing a team of 9 A/R Controllers
  • Implementing policy and procedure
  • Credit Risk assessment
  • IFRIS9 - reporting
  • Managing Collection team
  • Report collation and distribution
  • Assisting with queries escalated
  • Managing business queries related to collection for the Share Services
  • Servicing and assisting team with daily, weekly, and monthly recons
  • Approving limits for Credit
  • Checking Debit Order unpaid
  • Plan, organize, coordinate, and direct subordinate staff in the daily tasks
  • Working on project to streamline processes in finance to business
  • Piloting projects in finance
  • Dealing with Regional Manager and various business stakeholders implement better processes and to streamline processes.

Group Billings Manager

ADvTECH
1 2019 - 09.2021
  • Managing a team of 13 A/R Controllers
  • Implementing policy and procedure
  • Guidance on the billing cycle
  • Checking and reporting on Billings
  • Mandates and Debit Order checking
  • Approving billings for process by team members
  • Assisting with queries escalated
  • Managing Billings on Group Share Services
  • Servicing and assisting Bursars at schools
  • Dealing with Principal, FM, Brand accountants and Bursars
  • Checking Debit Order requests
  • Plan, organize, coordinate, and direct subordinate staff in the daily
  • Working on project to move schools finance to group shared services
  • Piloting projects at schools for Billing and finance
  • Dealing with M
  • Ds of schools to streamline processes
  • Manage Group share services Billings and assisting with Debtors
  • Setting and planning SOP and training as required
  • Dealing with internal and external audit when required
  • Visiting schools to resolve issues and roll out processes
  • Checking on information required for Revenue by Brand finance
  • Managing Billings Project – Transition of school’s finance to a Central Shared Services
  • Running of Registration and re-enrolment process for Schools Division

Debtors Manager

Datacentrix(PTY)LTD
05.2017 - 12.2018
  • Managing a staff compliment of 7 Debtors Clerks and 2 Admin staff
  • Collection of R250 million to R600 million depending on the billing
  • Dealing with foreign debtors and payments
  • Managing the team to meet the cash flow targets and resolving of queries
  • Meeting with Business units weekly and customers when the need arises
  • Maintaining a relationship with internal and external customers
  • Making sure that policies are adhered, checking of all journals, vetting of accounts, amendments, and staff issues
  • General management of Debtors department
  • Credit vetting of New and existing accounts through the credit process and signing off
  • Reporting on daily cashflow to CFO for budgeting and planning
  • Reporting to Group financial Manager and CFO
  • Daily running of the debtor’s team and forecasting of cash flow
  • Reports Exco and management on overdue for all regions
  • Vetting with CGIC both Domestic and International
  • Monthly meetings with team
  • SHEQ, ISO, Ethics, Bribery, and corruption awareness
  • Maintain and updating policies
  • Strict adherence to policy and process
  • Checking and sign off on changes done monthly by my team
  • Assisting in reporting for month end
  • KPA/Increase discussions with staff
  • Involved in staffing and disciplinary process (interviews etc.)
  • Customer liaison and assistance, to provide customer centric focus.

Billings Manager

Mix telematics Vehicle Tracking
09.2016 - 04.2017
  • Manage billings team
  • Plan, organize, coordinate, and direct subordinate staff in the daily operations of various activities including, but not limited to, stock
  • Daily reports on billing and stock
  • Dealing with queries and stock issues for various accounts
  • Running reports on stock and accrual for management
  • Dealing with various departments and billings
  • Staff compliment of 6 staff members

Supervisor Credit Control

Mix telematics Vehicle Tracking
02.2013 - 08.2016
  • Plan, organize, coordinate, and direct subordinate staff in the daily operations of various credit control activities including, but not limited to, accounts receivable, cash receipts, batches, journals, and customer queries
  • Ensure that subordinates have prepared and capture journal entries accurately and approve
  • Review and approve work of subordinate staff
  • Reconcile customer accounts where required to ensure payment is received timeously
  • Prepare daily, monthly, and yearly, reconciliations, and reports, work with external auditors
  • Investigate, resolve, address, and/or respond to issues, complaints, or inquiries from customers
  • Initiate support cases, work with system support representatives to resolve financial system issues i.e., Sales Force, Navision and RS Debtors, and credit control dashboards
  • Supervise subordinate staff; set work priorities; create work schedules; provide training; conduct performance evaluations; reward and/or discipline employees
  • Provide staff with tactical and strategic direction
  • Develop, credit control training manuals, and ensure that SOPs are continuously updated
  • Perform related duties as assigned by manager
  • Maintain compliance with all company policies and procedures
  • Staff compliment of 8 staff members

Corporate Credit Controller

Matrix Mix telematics
02.2012 - 01.2013
  • Started on Corporate-based C.O.D Collections, and was handed the Imperial Group account after 3 months
  • Customer liaison
  • Collections
  • Dealing with queries
  • Payment off-setting
  • Updating debtors’ accounts
  • Investigating and checking for tracking units and fitment and then calling clients and forwarding invoices for payment
  • Invoice and credit note approving and releasing
  • Dealing with customer queries (Debtors)
  • Liaising with various department (Logistics, Connections, Scheduling, Customer Care, Technical, Finance and Sales)

Assistant Financial Controller

Shinzou Textile
04.2011 - 01.2012
  • Debtors
  • Customer liaison
  • Collections
  • Dealing with queries
  • Payment allocations and updating debtor accounts
  • Loading collection on Pastel Cash Manager System
  • Generating weekly reports for management on forecast and collections
  • Creditors
  • Dealing with suppliers
  • Requesting statements and invoices
  • Ensure all accounts are reconciled
  • Obtaining authorization for payment
  • Load on system and get approval for payment
  • Generating reports on forecast creditors for directors for all payments
  • Liaise with suppliers for relevant discounts and terms
  • Capturing supplier information and making sure all necessary documentation is completed for the accounts to be in order
  • Other
  • Loading Payroll on Pastel Payroll system and payment of salaries
  • Capturing of GRN and Supplier invoices on Pastel Partner V11
  • Capturing of Cash books, General Ledger Acc and Bank recons
  • Invoice and credit note processing
  • Dealing with customer queries (Debtors) and Supplier (Creditors)
  • Calculating monthly commissions for Sales Director
  • Checking and liaising with various departments on policies and procedure

Corporate & Government Credit Controller

Vodacom South Africa (Pty) Ltd
04.2002 - 10.2010
  • Utilizing the Eppix, Tallyman, Microsoft Excel and Microsoft Word systems
  • Collecting on a book value of approximately R15 million per month
  • Responsible for approximately 300 accounts
  • Working towards quarterly collection targets of 105% to 110%
  • Collecting on government accounts, such as: Department of Education, Department of Foreign Affairs, Department of Health, The Auditor General, Municipal Accounts, South African Revenue Services, Office of the Premier
  • Working five subordinates, namely: One Senior Credit Controller, One Supervisor, Three Credit Controllers
  • Working from an age analysis
  • Collecting on accounts aged 30 to 90 days
  • Generating departmental reports on Excel (formulas, pivot tables, concatenates etc.)
  • Generating Reports on upgradeable contracts
  • Passing credit and debit notes
  • Adjusting suspense accounts as required
  • Receiving payments via Electronic Fund Transfers and cheques
  • Allocating payments from a remittance
  • Conducting client visitations to resolve disputes and provide account information
  • Updating debtor details on the company database, such as: Contact details, Banking details, Addresses etc
  • Attending to and resolving debtor queries
  • Reconciling debtors accounts as required

Assistant Creditors/Debtors Clerk

Mirelli Footwear
01.1997 - 12.2001
  • Creditors recons
  • Payment authorization from signatories
  • Projecting and preparing creditors for monthly payment
  • Making sure all supplier invoice sand statements received and paid within terms
  • Making sure necessary discounts are taken
  • Collecting on outstanding debtors accounts
  • Responsible for invoicing clients
  • Liaising with clients to resolve disputes
  • Attending to and resolving queries
  • Processing administration related to Customs

Education

Management Development Programme -

Destiny Village

Matriculated - undefined

Meadowland Secondary School

Certificate in Human Resources - undefined

Unisa

Introduction to Credit Management - undefined

Institute of Credit Management South Africa

Advanced Excel Course - undefined

Bytes Technology

Customer Service Skills - undefined

The Learning Organization

Management Training - undefined

Jennings and Associates

Effective Credit Control - undefined

Vinley Associates

Skills

  • Interpersonal Communication

  • Budget Control

  • Training and Development

  • Business Planning

Leadership Experience

Team management and constant mentoring and upskilling of staff, monitoring and guiding teams to make the set deliverables and meet the Targets, A true motivator and always willing to go the extra mile to get a job done professionally. Completed my Management Development Plan

Motivation

My 18 years’ experience in Corporate Credit Control, of which 8 years served in the Telecommunications industry at Vodacom. Having successfully recovered debt and worked oncollections for both Corporate and Government accounts. Through in house training in effective credit control skills and customer service excellence, afull understanding ofthelifecycleof credit controller duties. Extensive experience in Excel (a formula, pivot tables, concatenates etc.) and 16 years’ experience covering all Reconciliation spheres (bank, debtors, and creditors). As a Credit Control Supervisor most important responsible was increasing the revenue of the company by extending credit to good risk assessed customers and minimizing debts by keeping track of existing customer and their credit worthiness. By maintaining a good relationship with existing and potential customers while collecting payment from customers and ensuring the reduction of debtor’s days while reducing bad debts written off. While still managing a team of 9 staff and making sure that process and procedure is adhered to. Being promoted to a Manager Billing in August 2016 which gives me an insight into the process from the beginning to where the collection process ends

Communication Skills

My current position involves presentation of Debtors to Business locally and to Europe, liaising and interacting with Business unit’s daily, training program's on policy and procedure. Reporting directly to Head of Finance.

References

  • Neelofar Moosa, Head of Shared services Bridgestone, 078 9272 429
  • Tarryn Van Der Byl, Group Debtors Manager Mix telematics and ADvTECH & Bridgestone, 0832084264
  • Perisha Mahadeo, Mix telematics Senior Billings Manager, 0827694516
  • Anita Pather, Vodacom - Credit Supervisor., 082 997 7175
  • Naju Subaya, Vodacom Senior Credit Controller - Colleague, 082 375 9536

Accomplishments

  • Documented and resolved internal failed Audit which led to a more productive team.
  • Achieved productivity by introducing automation for Invoicing,POD's and other documents to be digitally retrieve with the help of a company called Virtual postman making the admin tasks easier and more efficient
  • Supervised team of between 8 to 13 staff members.
  • Resolved Debit order issues through automation ,implementation and roll out to our customers
  • Collaborated with team of 12 staff in the development of Billing project to successfully bill 98 schools in South Africa

Timeline

Export & Cross-border Credit

Bridgestone South Africa
07.2022 - 06.2023

Credit Control Manager

Blue Label Telecoms
10.2021 - 06.2022

Debtors Manager

Datacentrix(PTY)LTD
05.2017 - 12.2018

Billings Manager

Mix telematics Vehicle Tracking
09.2016 - 04.2017

Supervisor Credit Control

Mix telematics Vehicle Tracking
02.2013 - 08.2016

Corporate Credit Controller

Matrix Mix telematics
02.2012 - 01.2013

Assistant Financial Controller

Shinzou Textile
04.2011 - 01.2012

Corporate & Government Credit Controller

Vodacom South Africa (Pty) Ltd
04.2002 - 10.2010

Assistant Creditors/Debtors Clerk

Mirelli Footwear
01.1997 - 12.2001

Credit Manager

Bridgestone South Africa
- Current

Group Billings Manager

ADvTECH
1 2019 - 09.2021

Management Development Programme -

Destiny Village

Matriculated - undefined

Meadowland Secondary School

Certificate in Human Resources - undefined

Unisa

Introduction to Credit Management - undefined

Institute of Credit Management South Africa

Advanced Excel Course - undefined

Bytes Technology

Customer Service Skills - undefined

The Learning Organization

Management Training - undefined

Jennings and Associates

Effective Credit Control - undefined

Vinley Associates

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Sarah Mukadam