Summary
Overview
Work History
Education
Timeline
Generic
Sarah Le Roux

Sarah Le Roux

Guesthouse Manager/Sales Consultant
Kleinmond

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.

Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

39
39
years of professional experience
25
25
years of post-secondary education
1
1
Language

Work History

Manager

La Mer Seafront Self-catering
Kleinmond
06.2019 - Current
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Developed team communications and information for meetings.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Surveyed guests to check for areas in need of improvement.
  • Enhanced response and resolution systems to meet changing demands.
  • Motivated and rewarded employees to improve engagement.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Sales Consultant

Africanbest
Strand
01.2015 - 12.2019

Sales Representative Team Leader

HIK Abalone Farm
Hermanus
01.2005 - 12.2014

Sales Associate

Wild Peacock Products
Stellenbosch
03.2001 - 12.2005

Assistant Tourism and PA to Campus Rector

Boland College Stellenbosch
Stellenbosch
01.1999 - 12.2005

Cabin Attendant

South African Airways
Cape Town
01.1991 - 12.1999

Education

Bachelors - Sociology And Anthropology

University of Stellenbosch
Stellenbosch
01.1998 - Current

Timeline

Manager

La Mer Seafront Self-catering
06.2019 - Current

Sales Consultant

Africanbest
01.2015 - 12.2019

Sales Representative Team Leader

HIK Abalone Farm
01.2005 - 12.2014

Sales Associate

Wild Peacock Products
03.2001 - 12.2005

Assistant Tourism and PA to Campus Rector

Boland College Stellenbosch
01.1999 - 12.2005

Bachelors - Sociology And Anthropology

University of Stellenbosch
01.1998 - Current

Cabin Attendant

South African Airways
01.1991 - 12.1999
Sarah Le Roux Guesthouse Manager/Sales Consultant