Experienced Office Manager and Administration Professional with over 10 years experience working in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Business-minded and forward thinking to promote company success. Highly collaborative individual with track record of effectively training and coaching staff members.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Language
Work History
Finacial and Administrative Manager
Amalgamated Metals PTY (Ltd)
Johannesburg, Gauteng
01.2013 - Current
Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Established Sage Pastel accounting system to reflect accurate financial records.
Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Analyzed financial statements against forecasts to prepare high-level variance analysis.
Managed Key accounts with 85% satisfaction rate.
Improved company turnover by 4%-6% year on year.
Supported operations management, sales and marketing efforts to increase revenue and overall financial health.
Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations.
Reviewed documentation and identified financial discrepancies where applicable.
Updated spreadsheets and created presentations to support Directors and boost team productivity.
Screened calls and emails and responded accordingly to support Director correspondence.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Created expense reports, budgets and filing systems for management team.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Delivered performance reviews, recommending additional training or advancements.
Coached new hires on company processes while managing employees to achieve maximum production.
Sales Assistant
Perdem
Johannesburg, Gauteng
01.2012 - 12.2013
Engaged with customers to effectively build rapport and lasting relationships.
Developed and delivered engaging sales presentations to convey product benefits.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Trained and mentored new sales representatives.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Used coordination and planning skills to achieve results according to schedule.
Achieved 1 in 10 client conversion rate.
Fielded customer questions to share information about products, availability and pricing
Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals
Gathered and prepared sales materials in preparation for sales meetings