Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Certification
Languages
Hard Skills
Soft Skills
References
Timeline
Work Availability
Work Preference
Quote
Software
Interests
Websites
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Sarah-Jane Moloney

Sarah-Jane Moloney

Johannesburg

Summary

Accomplished marketing professional with over 10 years of experience in graphic design, social media management, and brand marketing.

Expertise in GIMP and Canva enables the development of compelling content and effective digital marketing strategies that boost brand visibility.

Proven success in project management and sales within both entrepreneurial ventures and corporate settings, leading to notable efficiency improvements and revenue growth.

Committed to continuous learning and innovation, with a passion for crafting impactful marketing initiatives that enhance community engagement.

Overview

18
18
years of professional experience
15
15
Certification

Work History

Entrepreneur

Created By Sarah-Jane & Rhythm Rebellion Events
Johannesburg
01.2023 - Current
  • Directed daily operations focused on efficiency and staff development.
  • Established strategic partnerships and optimized supply chains, driving growth.
  • Spearheaded recruitment and training, maintaining a highly skilled workforce
  • Implemented technology-driven process improvements, increasing operational efficiency
  • Assessed risk factors associated with new investments and initiatives.
  • Developed a strong online presence, executing successful marketing campaigns.
  • Coordinated with cross-functional teams to ensure timely delivery of projects.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Conducted comprehensive market research to inform strategic decision-making.
  • Designed business plans, growth models and strategies to achieve ROI and profitable revenues within project time models.
  • Monitored competitors' activities in order to stay ahead of the curve.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Designed organizational structures for efficient operations management.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Maintained relationships with key clients to secure repeat business.

Sales and Marketing

ActionCOACH
Johannesburg
05.2024 - 10.2024
  • Implemented process improvements, enhancing operational efficiency, and customer satisfaction.
  • Delivered expert product knowledge, fostering long-term client relationships.
  • Successfully managed high-volume orders and consistently achieved sales targets
  • Planned and executed projects on schedule, demonstrating strong organizational skills.
  • Developed innovative solutions that contributed to a 15% increase in team productivity
  • Monitored sales and marketing performance and implemented actionable improvements.
  • Helped develop successful sales and marketing promotions.
  • Compiled sales and marketing materials to prepare sales agents for upcoming client meetings.
  • Created sales and marketing campaigns to drive lead generation for channel partners.

Director/Sales Dealer Channel Executive

Solafin Financial Solutions
Johannesburg
01.2023 - 07.2023
  • Utilized CRM software for tracking sales and customer interactions, enhancing strategy
  • Fostered a collaborative sales environment, achieving an increase in sales performance
  • Identified cross-selling opportunities, boosting transaction
  • Developed new marketing strategies and re-branded the company, improving operational efficiency
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Monitored industry trends to identify opportunities for expansion and innovation.
  • Formed and sustained strategic relationships with clients.
  • Implemented new technologies to streamline processes and enhance productivity.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Assessed employee performance against established benchmarks or targets.

Senior Key Accounts Manager

X Corp Business Solutions
Johannesburg
09.2021 - 01.2023
  • Drove sales initiatives leading to significant revenue growth
  • Maintained strong client relationships, enhancing satisfaction and loyalty
  • Consistently exceeded sales targets through effective negotiation and closing skills
  • Negotiated contract terms with clients and established important deadlines.
  • Analyzed sales reports to identify opportunities for growth within the key accounts portfolio.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated contract terms and pricing with customers in order to optimize profitability.
  • Increased product sales through targeted marketing campaigns.
  • Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
  • Assisted sales team members in closing deals by providing technical expertise where needed.
  • Established and maintained strong relationships with decision-makers and influencers within key accounts.
  • Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
  • Organized trade shows, events and promotional activities aimed at increasing brand awareness among target customers.

Customer Relationship Liaison

Daisy Business Solutions (Canon SA)
Johannesburg
11.2017 - 09.2021
  • Managed 200+ customer accounts, consistently surpassing sales targets
  • Improved operational processes and trained employees to enhance productivity
  • Collaborated on budget planning and prepared financial reports for optimization
  • Organized client meetings to provide project updates.
  • Managed resources effectively by delegating tasks among team members according to their strengths.
  • Prepared detailed documents outlining project plans, timelines and budgets.
  • Created reports to monitor progress on projects and initiatives.
  • Implemented strategies to take advantage of new opportunities.
  • Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified opportunities for improvement in processes and procedures related to liaison activities.

Key Accounts Manager

3D Design Group
Johannesburg
07.2017 - 11.2017
  • Handled high-value accounts and organized industry events, enhancing networking and business opportunities
  • Participated in industry events and conferences to stay informed on market trends and build network with potential key accounts.
  • Advocated for key account needs and priorities within the organization to ensure they are met in a timely and satisfactory manner.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Produced sales documents, finalized deals and filed records.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Achieved and exceeded sales targets for key accounts through effective planning and execution.
  • Maintained accurate records of sales data, account activity and customer feedback.
  • Developed strategies to increase sales volume from existing accounts by upselling additional products and services.
  • Identified new business opportunities and leads for key clients.
  • Negotiated contract terms with clients and established important deadlines.
  • Organized promotional events aimed at increasing brand recognition among target markets.
  • Participated in trade shows and industry conferences to build relationships with potential clients.
  • Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.

Business and Marketing Manager

ManageIT Group
Johannesburg
03.2014 - 06.2017
  • Analyzed financial data for strategic decision-making, contributing to a 20% revenue increase
  • Coordinated logistics and supply chains for operational efficiency
  • Conducted audits that resulted in cost savings and improved client satisfaction
  • Conducted research to determine ideal markets for products and services.
  • Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
  • Performed market analysis to better understand target audiences.
  • Monitored competitors' activities to keep up with industry trends.
  • Maintained relationships with key customers through regular communication.
  • Collected and analyzed market research data for use in forecasting.
  • Managed creation of marketing materials, collateral and sales support tools.
  • Generated ideas to increase sales through creative promotions.
  • Developed social media marketing strategies to help brand company and increase sales.
  • Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
  • Represented company at local and trade association meetings to promote products.
  • Marketed products and services at tradeshows and promotional events.
  • Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
  • Identified opportunities for new client acquisition through various marketing channels.
  • Managed social media presence and directed programs to improve social media reputation and recognition.
  • Formulated and launched marketing and promotional campaigns to maximize profits.
  • Tracked and measured marketing outcomes including marketing activities, response, leads, sales, retention, and ROI.
  • Developed and implemented marketing plans for new products.
  • Monitored progress and submitted performance reports.
  • Prepared and sent proposals to prospective clients.
  • Worked with management team to oversee and monitor marketing strategy.

Sales Executive

Konica Minolta Gauteng
Johannesburg
04.2013 - 03.2014
  • Developed strategic sales plans, achieving a 15% market share growth
  • Maintained client relationships and ensured clarity in communications
  • Delivered sales presentations to high-level executives and decision-makers.
  • Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
  • Utilized CRM software to manage customer interactions and sales processes efficiently.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used cold calling and networking to sell products and services.
  • Initiated contact with prospects via email campaigns or cold calls to generate leads.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Negotiated contracts and closed agreements to maximize profit.

Customer Care Consultant

Halfway Toyota Fourways
Johannesburg
03.2012 - 04.2013
  • Provided exceptional service, enhancing customer satisfaction and loyalty
  • Streamlined order management processes, improving operational efficiency by 15%
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Answered customer inquiries related to product features and services via email, telephone and online chat.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Responded promptly to all incoming emails, phone calls, and online chats from customers.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Strengthened customer retention by offering discount options.
  • Promoted available products and services to customers during service, account management and order calls.
  • Coordinated with other departments within the organization to ensure customer satisfaction was met.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.

Beauty Salon Entrepreneur

Bling Body and Beauty
Pietermaritzburg
01.2007 - 03.2012
  • Managed all operations, significantly enhancing brand visibility through marketing initiatives
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Negotiated contracts with vendors for discounted pricing on products and services.
  • Implemented customer loyalty programs to reward repeat customers for their patronage.
  • Analyzed and recorded personnel and operational data and wrote activity reports.
  • Monitored inventory levels of supplies and equipment to ensure sufficient resources for business needs.
  • Managed company budget, optimizing expenses to increase profitability.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Designed and implemented a customer feedback system to guide continuous improvement.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Developed and implemented marketing strategies to increase customer base.
  • Oversaw daily operations, ensuring efficiency and effectiveness in all processes.
  • Maintained a high level of client satisfaction with professional quality service.
  • Advised clients on skin care regimes tailored to their individual needs.
  • Updated and maintained customer information records and beauty services provided.
  • Ordered supplies, managed inventory levels and monitored stock control systems.
  • Planned promotional events to increase customer interest in products and services offered by the spa.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Provided beauty treatments such as facials, body wraps, massages and manicures to clients.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Created marketing strategies to maximize profits through successful sales campaigns.
  • Analyzed financial reports to ensure that budgets were met while maximizing profitability.
  • Evaluated customer skin to determine unique conditions and skin type.

Education

Introduction To Social Media, Design And Content Creation - Social Media, Design And Content Creation

Coursera
Online
04.2025

English C1 - English C1

SmallTalk
Online
11.2024

AI Assisted Entrepreneur - AI Assisted Entrepreneur

Rockstar Academy
Online
06-2024

Learning WordPress - Wordpress, How To Use CPanel, WhatsApp API

Udemy
Online
05-2024

Full Music Production - Ableton - Music Production/ Ableton

Djs 4 Life
Johannesburg
11-2018

Autodesk Revit Architecture Essentials - 3D Architecture Design

Autodesk
Johannesburg
01.2016

Sales and Marketing Diploma - Sales and Marketing Management

Varsity College
Pietermaritzburg
12.2014

Diploma in Beauty Therapy ITEC CIBTAC - Massage, Beauty, Skincare & Reflexology

Janelle College, KZN
KZN, ZA
12.2011

Some College (No Degree) - Digital Design

Canva Design School
Online

Some College (No Degree) - Viral Marketing: Marketing

Shaw Academy
Online

Some College (No Degree) - Social Media, Digital Transformation

Simplilearn
Online

Skills

  • Canva
  • Typography
  • Branding
  • Writing
  • Storytelling
  • CMS
  • SEO
  • Social media marketing
  • Digital design
  • Market research
  • Entrepreneurial personality
  • Interpersonal skills
  • Records organization and management
  • Relationship building
  • Special promotions planning
  • Business planning
  • Business marketing
  • Strategic thinking
  • Analytical thinking
  • Vendor management
  • Time management abilities
  • Attention to detail
  • Product development
  • Self motivation
  • Goal setting
  • Multimedia content creation
  • Marketing strategies
  • Analytical skills
  • Project management
  • Data analysis
  • Market trends
  • Problem-solving
  • Content creation
  • Performance tracking
  • Analytics
  • Organizational skills
  • Logistics management
  • Budgeting
  • Negotiation
  • Product design
  • Sales skills
  • Market trend analysis
  • Digital Marketing
  • Project Management
  • Graphic Design Software
  • Figma
  • GIMP
  • Event Coordination
  • CRM Software
  • Suga
  • Sales Force
  • Hubspot
  • Insightly
  • Bitrix24
  • ActiveCampaign
  • Calendar and Email Management
  • Communication Tools
  • Content Creation and Editing
  • Data Entry and Management
  • Research Skills
  • Video Editing
  • Presentation Software
  • Google
  • Microsoft
  • Customer Service
  • E-Commerce Management
  • Communication
  • Adaptability
  • Problem-Solving
  • Time Management
  • Interpersonal Skills
  • Attention to Detail
  • Organization
  • Teamwork
  • Creativity
  • Initiative
  • Emotional Intelligence
  • Negotiation Skills
  • Conflict Resolution
  • Critical Thinking
  • Self-Motivation
  • Cultural Awareness
  • Resilience
  • Networking Skills
  • Motivational Skills
  • Continuous Learning

Hobbies and Interests

  • Attending Concerts and Festivals: Staying connected with the music industry through live events.
  • Exploring New Technologies: Keeping up with advancements in music production and design tools.
  • Learning UX/UI Design: Expanding knowledge in user experience and interface design.
  • Reading: Enjoying books related to music, business, and personal growth.
  • Traveling: Discovering new cultures and music scenes around the world.
  • Volunteering for Music Education: Contributing time to organizations promoting music education.
  • Community Involvement: Engaging in local arts or music initiatives to support the community.
  • DJing: Mixing and creating music tracks for events and personal enjoyment.
  • Music Production: Composing and producing original music across various genres.
  • Graphic Design: Creating digital art and visual content for personal projects.
  • Event Planning: Organizing and coordinating music-related events or gatherings.
  • Photography: Capturing live performances or creative projects through photography.
  • Fitness and Wellness: Engaging in wellness practices such as yoga or fitness routines.
  • Cooking: Experimenting with new recipes and cuisines as a creative outlet.
  • Participating in Creative Workshops: Engaging in workshops for music, design, or personal development.

Accomplishments

  • Writing and illustrating children's books
  • Learning music production and Ableton (production software)
  • Learning new skill and uplifting my life and career opportunities

Certification

  • https://drive.google.com/drive/folders/16TL_fQNkluxGNUpE2M4QHFxalahKcYQz?usp=drive_link

Languages

English
First Language

Hard Skills

Digital Marketing, Project Management, Graphic Design Software - Canva, Figma, GIMP, Event Coordination, CRM Software - Suga, Salesforce, HubSpot, Insightly, Bitrix24, ActiveCampaign, Calendar and Email Management, Communication Tools, Social Media Management, Content Creation and Editing, Data Entry and Management, Research Skills, Video Editing - Basic, Presentation Software - Google, Microsoft, Canva, Customer Service, E-Commerce Management

Soft Skills

Communication, Adaptability, Problem-Solving, Time Management, Interpersonal Skills, Attention to Detail, Organization, Teamwork, Creativity, Initiative, Emotional Intelligence, Negotiation Skills, Conflict Resolution, Critical Thinking, Self-Motivation, Cultural Awareness, Resilience, Networking Skills, Motivational Skills, Continuous Learning

References

References available upon request.

Timeline

Sales and Marketing

ActionCOACH
05.2024 - 10.2024

Entrepreneur

Created By Sarah-Jane & Rhythm Rebellion Events
01.2023 - Current

Director/Sales Dealer Channel Executive

Solafin Financial Solutions
01.2023 - 07.2023

Senior Key Accounts Manager

X Corp Business Solutions
09.2021 - 01.2023

Customer Relationship Liaison

Daisy Business Solutions (Canon SA)
11.2017 - 09.2021

Key Accounts Manager

3D Design Group
07.2017 - 11.2017

Business and Marketing Manager

ManageIT Group
03.2014 - 06.2017

Sales Executive

Konica Minolta Gauteng
04.2013 - 03.2014

Customer Care Consultant

Halfway Toyota Fourways
03.2012 - 04.2013

Beauty Salon Entrepreneur

Bling Body and Beauty
01.2007 - 03.2012

Introduction To Social Media, Design And Content Creation - Social Media, Design And Content Creation

Coursera

English C1 - English C1

SmallTalk

AI Assisted Entrepreneur - AI Assisted Entrepreneur

Rockstar Academy

Learning WordPress - Wordpress, How To Use CPanel, WhatsApp API

Udemy

Full Music Production - Ableton - Music Production/ Ableton

Djs 4 Life

Autodesk Revit Architecture Essentials - 3D Architecture Design

Autodesk

Sales and Marketing Diploma - Sales and Marketing Management

Varsity College

Diploma in Beauty Therapy ITEC CIBTAC - Massage, Beauty, Skincare & Reflexology

Janelle College, KZN

Some College (No Degree) - Digital Design

Canva Design School

Some College (No Degree) - Viral Marketing: Marketing

Shaw Academy

Some College (No Degree) - Social Media, Digital Transformation

Simplilearn

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureFlexible work hoursWork-life balance

Quote

Nothing is a waste of time if you use the experience wisely.
Auguste Rodin

Software

Microsoft - excel, word, power point,

Google - Dos, Sheets, Slides

Canva

Gimp

Ableton - Music Production

Autodesk - Revit 3D

Interests

Hobbies 1 DJing : Mixing and creating music tracks for events and personal enjoyment 2 Music Production : Composing and producing original music across various genres 3 Graphic Design : Creating digital art and visual content for personal projects 4 Event Planning : Organizing and coordinating music-related events or gatherings 5 Photography : Capturing live performances or creative projects through photography 6 Fitness and Wellness : Engaging in wellness practices such as yoga or fitness routines 7 Cooking : Experimenting with new recipes and cuisines as a creative outlet 8 Participating in Creative Workshops : Engaging in workshops for music, design, or personal development Interests 1 Attending Concerts and Festivals : Staying connected with the music industry through live events 2 Exploring New Technologies : Keeping up with advancements in music production and design tools 3 Expanding knowledge in user experience and interface design 4 Reading : Enjoying books related to music, business, and personal growth 5 Traveling : Discovering new cultures and music scenes around the world 6 Volunteering for Music Education : Contributing time to organizations promoting music education 7 Community Involvement : Engaging in local arts or music initiatives to support the community

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Sarah-Jane Moloney