Summary
Overview
Work History
Education
Skills
Educationandtraining
Personal Information
Awards
References
Languages
Timeline
Generic
Sarah Birungi

Sarah Birungi

Cape Town

Summary

Flexible, time-conscious, self-motivated, quick learner, responsive to change, good interpersonal and analytical skills, Good report writing skills, budgeting, data collection, good written and oral communication skills. Resourceful Project Manager with three years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.

Overview

16
16
years of professional experience

Work History

Project Manager

Islamic Relief South Africa
5 2022
  • Project planning and implementation including developing and executing project plans and schedules
  • Participating in project monitoring and evaluation to ensure the project's goals are being met
  • Updating project proposals for securing funding for new initiatives
  • Assessment and recruitment of rights holders ensuring that beneficiaries are identified and engaged
  • Constant stakeholder engagement to maintain strong relationships and secure support
  • Risk mapping and mitigation to identify and manage potential project risks
  • Budgeting, planning and ensuring effective allocation of resources
  • Develop regular projects updates and timely activity reports
  • Ensure compliance to organisational operating standards and requirements.

Psycho social support officer

Islamic Relief South Africa
05.2021
  • Improving well-being, alleviating distress, and enhancing coping skills of beneficiaries
  • Providing individual and group counselling
  • Performing individual assessments, drawing up treatments, plans
  • Providing counselling and psychological support for IDPs, refugees and general population when and as needed.

Researcher

Department of Social work and social administration Makerere University
01.2013
  • Negotiating for permission for the study
  • Data collection and analysis
  • Report writing
  • Identifying research barriers encountered and suggesting recommendations for future studies.

Deputy Director

Muslim Refugees Association of South Africa
07.2020 - 04.2021
  • Facilitating research and development
  • Coordination and implementation of projects
  • Participating in budgeting and planning
  • Advocacy Support
  • Proving psychosocial support to improve the well-being of beneficiaries
  • Emergency relief assessments and responses.

Researcher

Service for Generations International
05.2014 - 12.2014
  • Data collection and analysis
  • Report writing
  • Identifying research barriers encountered and suggesting recommendations for future studies.

Customer Service Advisor

Uganda Telecom Limited
01.2007 - 01.2012
  • Receiving payments for and on behalf of Uganda Telecom
  • Providing customer service to walk-in customers
  • Forwarding customer complaints/suggestions to respective departments and giving them timely feedback
  • Selling and advising customers about Uganda telecom products and services
  • Ensuring availability of stock for sale
  • Compiling weekly and monthly sales reports
  • Compiling customer record
  • Ensuring good ambiance of service centers.

Acting Service Center Supervisor

Uganda Telecom Limited
01.2009 - 01.2010
  • Responding to customer complaints in a timely manner
  • Assessing performance of 8 agents quarterly and giving performance feedback
  • Carrying out regular product knowledge training for training gaps identified
  • Training new staff about customer service and basic treasury guidelines
  • Ensuring that sales targets for staff allocated are met
  • Ensuring availability of stock for sale
  • Ensuring good ambiance of service points
  • Ensuring that walk-in customers are served in a timely manner
  • Preparing performance and sales weekly and monthly reports.

Call center Agent

Uganda Telecom Limited
01.2005 - 01.2007
  • Responding to customer queries in a timely manner
  • Answering telephone calls to the help line
  • Educating customers about Uganda Telecom products and services
  • Forwarding customer complaints/queries and suggestions to relevant departments to facilitate proper planning
  • Reporting faults to relevant departments and making follow-ups on progress on logged-in complaints.

Education

Bachelor of Arts - Social Sciences

Makerere University Kampala
Kampala, Uganda
04.2001 -

Ph.D. - Gender Studies

University of Cape Town
Cape Town, South Africa
04.2001 -

Master of Arts - Social Development

University of Cape Town
Cape Town, South Africa
04.2001 -

No Degree - Certificate in Initiating And Planning Projects

University of Carlifornia,
Irvine, Carlifornia
04.2001 -

Honors Degree - Clinical Social Work (Substance Abuse)

University of Cape Town
Cape Town, South Africa
04.2001 -

Skills

Project Management

Educationandtraining

2024: Result based management training and social solidarity economy,  Islamic Relief South Africa

 2023: paralegals' online course , University of Western Cape, Cape Town, South Africa.

 2023: First aid training level 1 and 2, The First Aid academy, Cape town, South Africa.

2022: Basic counseling skills, University of Cape Town, South Africa.

2022: Ending statelessness, short course, Faculty of Law Refugee rights unit, University of Cape Town, South Africa.

2021- present, PhD Candidate, Department of gender studies, University of Cape Town, The activist based theorization of security and domestic violence among refugee women in Cape Town.

2017-2019, Masters, University of Cape Town, Social Development, Exploring the perceptions of domestic violence interventions among women at Mosiac, 

2017: University of Carlifornia, Irvine, USA, Certificate in Initiating and Planning Projects.

2016: Honors, University of Cape Town, Social Sciences, Exploring the risk and protective factors of substance abuse among the youth in South Africa., 

2001- 2005, Bachelors, Makerere University, Social Sciences

Personal Information

Date of Birth: 11/15/82

Awards

  • Margaret Overbeck bursary award
  • UCT Students' Representative Council Award
  • UCT Knowledge Coops bursary award
  • Representing Uganda Telecom Ltd in the Common wealth heads of states meeting (CHOGM) (Kampala, October/November, 2007)

References

  • Mr Nurudean Sempa, Director, Moslem Refugees Association of South Africa, 1st Floor, House of RAD, Athlone, Cape Town, 021 637 9181, 0790 250610, nurudean.ssempa10@gmail.com
  • Abdul Qadeer Khan, Seasonal projects manager, Islamic Relief South Africa, 073 7805560, AbdulQadeer.Khan@islamicrelief.org.za
  • Ms. Fatima Williams, Lecturer, Department of Social Development, University of Cape Town, 082 7 838348, fatima.williams@uct.ac.za

Languages

English
Bilingual or Proficient (C2)
Swahili
Intermediate (B1)

Timeline

Psycho social support officer

Islamic Relief South Africa
05.2021

Deputy Director

Muslim Refugees Association of South Africa
07.2020 - 04.2021

Researcher

Service for Generations International
05.2014 - 12.2014

Researcher

Department of Social work and social administration Makerere University
01.2013

Acting Service Center Supervisor

Uganda Telecom Limited
01.2009 - 01.2010

Customer Service Advisor

Uganda Telecom Limited
01.2007 - 01.2012

Call center Agent

Uganda Telecom Limited
01.2005 - 01.2007

Bachelor of Arts - Social Sciences

Makerere University Kampala
04.2001 -

Ph.D. - Gender Studies

University of Cape Town
04.2001 -

Master of Arts - Social Development

University of Cape Town
04.2001 -

No Degree - Certificate in Initiating And Planning Projects

University of Carlifornia,
04.2001 -

Honors Degree - Clinical Social Work (Substance Abuse)

University of Cape Town
04.2001 -

Project Manager

Islamic Relief South Africa
5 2022
Sarah Birungi