SAPHOKAZI BIKO
Retail
5364 Gundwane, Tshepisong , Roodepoort
Summary
Motivated Client Services Agent with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
Language
24
24
years of professional experience
Work History
Waitress
Spur
09.2024 - 02.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cashier
Spar
02.2024 - 08.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Agent
RCS
01.2017 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Admin Clerk
Thangana Consulting
10.2014 - 11.2016
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Debt Review Consultant
Debt Masters
05.2013 - 09.2014
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Waitress
Limnos Bakery
06.2011 - 02.2012
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cashier
Woolworths
02.2004 - 08.2009
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Waitress
Wimpy
02.2002 - 12.2003
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cashier
Engine Service Station
01.2001 - 01.2002
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Basic Computer Skills -
Silulo Ulutho Technologies
Cape Town01-2013
Office Administration(Level 2) - undefined
False Bay College
Cape Town01-2010
Grade 11 - undefined
Mandela High School
Cape Town01-2005
Skills
Ability to work Under Pressure
Team Player
Communication
Diligence
Customer service
Guest relations management
Menu recommendations
Timeline
Waitress
Spur
09.2024 - 02.2025
Cashier
Spar
02.2024 - 08.2024
Customer Service Agent
RCS
01.2017 - 02.2019
Admin Clerk
Thangana Consulting
10.2014 - 11.2016
Debt Review Consultant
Debt Masters
05.2013 - 09.2014
Waitress
Limnos Bakery
06.2011 - 02.2012
Cashier
Woolworths
02.2004 - 08.2009
Waitress
Wimpy
02.2002 - 12.2003
Cashier
Engine Service Station
01.2001 - 01.2002
Grade 11 - undefined
Mandela High School
Office Administration(Level 2) - undefined
False Bay College
Basic Computer Skills -
Silulo Ulutho Technologies
PERSONAL INFORMATION
- ID Number: 840212 0320 080
- Ethnicity: Black
- Criminal Offences: None
- Date of Birth: 12 February 1984
- Gender: Female
- Nationality: South African
- Driving License: Code 8
- Marital Status: Single
- Religion: Christian
HEALTH
Good
DRIVERS LICENCE
Code 8