Sanjay Paylad
Ottawa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
11
11
Certifications
2
2
Languages
Work History
HR, Accounting Payroll & IT Lead
Nerocon (Pty) Ltd
09.2020 - Current
- Performed the function of HR & Payroll liason for 3 companies within the group
- Worked in conjunction with an external HR company to facilitate disciplinary hearings
- Drew up administrative documents for warnings and NTA
- Captured daily cashbook entries into the Omni accounting software system
- Was also the IT administrator for the group
- Procurement of hardware and software
Group General Manager
Cellular Citi Group
01.2020 - 09.2020
- Tasked to communicate with others outside and inside the organization, manage busy schedules, complete complex administrative tasks and help with overseeing of operations of the business.
- Primarily assist the MD with organizational, financial and personal administration on a daily basis
- Manage communications and maintaining the MD's busy calendar requiring interaction with both internal and external Managers as well as clients and co-workers to coordinate various Management meetings
- Manage all Statistic for departments and ensure all KPI's met
- Manage return on investment for all departments
- Comprehensive Diary management
- Compiled reports and meeting packs
- Prioritized and managed multiple projects simultaneously and follow through on issues in a timely manner
- Led short-term projects and initiatives to streamline business as requested by the MD with price comparison reporting
- Managed and ensured entire Management team met deadlines
Sales and Operations Manager
Part Masters (Pty) Ltd
03.2018 - 07.2018
- Part Masters sold brand new laptop replacement parts through multiple distribution channels
- Responsible for day to day operations within the company including staff management
- Main Job function was to increase sales using creative and innovative marketing strategies
- Managed the relationships with the Business Partners & Resellers.
- Also signed up new contracts with Business Alliance Partners
- Reference: Mr. Ron Snapper
- Mobile: 074 102 8629
Sales Team Manager
Sage Pastel Accounting & CRM, Sage Pastel Payroll
04.2011 - 02.2018
- Responsible for day to day operations within the division
- Maintaining a proactive and positive approach to ensure that monthly revenue targets are exceeded
- Instilling Sage Values and vision to the sales teams
- Involved in planning and implementation of skills and training development
- Using call coaching and QA as a basis for Performance improvement for the sales colleagues
- Continuously incentivizing and motivating sales colleagues and peers in order to consistently exceed targets
- Implementing new or different ideas to increase our customer base that would result in additional bottom line and recurring revenue
- Ensuring that a quote to conversion ratio of +37 – 40% was maintained
- Maintain 95% of your annual revenue quota YTD at all times.
- Managing quote pipelines so that forecasting for the month is as accurate as possible
- Also involved in recruitment of new sales and sales support (administrative) staff Assist Telesales Administration with the Departmental processes
- Assist Telesales Team Leaders with performance of their functions
- Reporting and data collection for the Telesales Department and analysis thereof
- Daily reporting on call volumes, attendance and Sales achievement against Quota
- Reporting on Campaign stats regarding calls volumes, Lead statuses, quotes and invoices.
- Performance management process areas of concern and opportunity and action plan.
- Ensuring all team members are using the Presence application correctly.
- Closures rates of lead loads detailing product and version lines and reasons for non-closure.
- Incident management – ensuring non escalations.
- Addressing and resolving all credit notes requests from Customers and Finance avoiding escalation and ensuring that all unpaid are within 60 days.
- Ensuring that a minimum of 18 Agents are employed in the JHB tele sales call center on full targets at all times.
- Identifying the training requirements of your team and ensuring the correct training is done to ensure that all agents are fully knowledgeable.
- Updated training schedule and growth plan per consultant per month.
- Actively coaching sales agents by listening to live calls
- Reference: Mr. Richard Wood
- Mobile: 073 343 6511
Business Development Sales Consultant
Sage Pastel Accounting & CRM, Sage Pastel Payroll
09.2008 - 03.2011
- Meet agreed revenue targets by selling Pastel Accounting products to SME’s
- To reach maximum targeted audience by telecom
- New Packages and upgrade solutions both including Pastel Cover (Upgrades Updates, Telephonic and email support)
- Maintaining a minimum 95% achievement of your annual revenue quota YTD at all times.
- Meet agreed call volumes per day.
- Maintain an average of 45 outgoing customer contacts per day via the telephone.
- Maintain or increase customer satisfaction ensuring relevancy to the customer needs as per targeted objectives measured quarterly.
- Ongoing feedback to customers when dealing with customer queries detailing the progress and status of the query. All communication to customer to be accurately logged on allocated internal systems.
- To attend all Product knowledge training sessions and pass assessments
- Providing customer service excellence at all times by delivering on promises and giving prompt feedback to customers
- Promoted to the Telesales Team Manager
- Reference: Mrs. Claudia Du Plooy
- Mobile: 0113043000
Business Development Sales Consultant
NRG Gestetner
01.2007 - 08.2008
- Office Automation and electronic document software sales
- Offered new age multi-functional printer solutions to SME’s
- Called on prospective clients who were the decision makers in order to set up meetings to present possible solutions that could potentially save the business money and increase efficiency.
- Product training was a weekly occurrence as we had to present and demonstrate most of the product range to clients.
- Resigned and accepted an offer from Sage Pastel Accounting JHB
- Reference: Mr. Rory Kidd
- Mobile: 011 7235000
Business Development Sales Consultant
Sage Pastel Accounting & CRM, Sage Pastel Payroll
07.2003 - 03.2006
- To reach maximum targeted audience by telecom
- Meet agreed revenue targets by selling Pastel Accounting products to SME’s
- Pastel Partner:
- New Packages and upgrade solutions both including Pastel Cover (Upgrades Updates, Telephonic and email support)
- Maintaining a minimum 95% achievement of your annual revenue quota YTD at all times.
- Meet agreed call volumes per day.
- Maintain an average of 25 outgoing customer contacts per day via the telephone.
- Maintain or increase customer satisfaction ensuring relevancy to the customer needs as per targeted objectives measured quarterly.
- Ongoing feedback to customers when dealing with customer queries detailing the progress and status of the query. All communication to customer to be accurately logged on allocated internal systems.
- Attended all software and hardware product training sessions
- Providing customer service excellence at all times by delivering on promises and giving prompt feedback to customers
- Reference: Mr. Sean Walker
- Mobile: 0113043000
Senior Sales Consultant
Incredible Connection (Woodmead Branch)
12.2000 - 06.2003
- Sold IT Solutions directly to end users as well as SME’s.
- Specialized in Software and hardware for all major vendors such as Microsoft, Hewlett Packard, Adobe, Compaq, Epson, Cannon, Apple Mac
- Rated in the top 3 for highest sales consistently during my 3years at IC.
- Won QuickBooks Sales Person of the Year 2002
- Attended comprehensive training courses for most major brands at least once a week
- Also attended the Mick McCormick Sales training course
- Resigned and accepted an offer from Softline Pastel Accounting
- Reference: Mr. David Dunwoody
- Telephone: 011 2752640
Education
Certificate - Introduction to Computers (MS Office – Word, Excel, PowerPoint)
New Horizons Computer college
01.1999
High School - English, Afrikaans, Mathematic, Biology, Accounting, Physics
Apollo Secondary
Durban, South Africa01.1994
Skills
MS Office Suite (Advanced)
Accomplishments
- Supervised team of 35 staff members.
Certification
Mick McCormick Sales training certificate
Timeline
HR, Accounting Payroll & IT Lead
Nerocon (Pty) Ltd
09.2020 - Current
Group General Manager
Cellular Citi Group
01.2020 - 09.2020
Sales and Operations Manager
Part Masters (Pty) Ltd
03.2018 - 07.2018
Sales Team Manager
Sage Pastel Accounting & CRM, Sage Pastel Payroll
04.2011 - 02.2018
Business Development Sales Consultant
Sage Pastel Accounting & CRM, Sage Pastel Payroll
09.2008 - 03.2011
Business Development Sales Consultant
NRG Gestetner
01.2007 - 08.2008
Business Development Sales Consultant
Sage Pastel Accounting & CRM, Sage Pastel Payroll
07.2003 - 03.2006
Senior Sales Consultant
Incredible Connection (Woodmead Branch)
12.2000 - 06.2003
High School - English, Afrikaans, Mathematic, Biology, Accounting, Physics
Apollo Secondary
Certificate - Introduction to Computers (MS Office – Word, Excel, PowerPoint)
New Horizons Computer college