Sanjay Jaynarain
Senior Receptionst -Administrator
Pietermaritzburg
Summary
Experienced in managing front desk operations, greeting visitors, and handling multi-line phone systems. Ensuring smooth daily office functions by coordinating meetings, managing schedules, and providing top-notch customer service. Reliable in maintaining friendly and welcoming environment for clients and colleagues alike.
Overview
2
2
Languages
3
3
Certifications
9
9
years of professional experience
Work History
Senior Administrative Receptionist
Excellerate Security Services -Contracted To Fnb
12.2021 - 01.2026
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of public.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Cleaned reception area regularly to maintain professional appearance.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Kept reception well-stocked with reading materials, informational pamphlets and important forms.
- Used Microsoft Office to track information, update records and write correspondence.
- Compiled daily reports on reception activities, highlighting key occurrences and visitor numbers for management review.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
Receptionist
Excellerate Security Services-Standard Bank
02.2018 - 12.2021
- Coordinated travel arrangements and itineraries for staff trips, conferences and meetings.
- Coordinated complex schedules for training events and recruitment fairs.
- Coordinated travel arrangements for staff, including transportation and accommodation for business trips.
- Delivered comprehensive induction tours for new employees, familiarising them with office facilities and procedures.
- Helped visitors with [Type] needs and associated documentation.
- Assisted in organising corporate events, liaising with suppliers and managing guest lists for smooth execution.
- Implemented feedback mechanisms for visitors, collecting insights to improve reception services continually.
- Helped to enforce policies and procedures, proactively addressing issues with management.
- Helped source vendors for office supplies or service needs.
- Handled database updates and digital file management aligned with data security and integrity requirements.
- Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.
- Coordinated meeting room bookings, organising schedules to avoid conflicts and enhance productivity.
- Organised and updated master calendar of appointments, meetings and events.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
- Managed external correspondence by drafting client emails and letters.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Updated visitor logs and security badges accurately, adhering to security protocols to ensure safety.
- Maintained current spreadsheets tracking office work, visitors and key metrics.
- Kept office inventory levels optimised with timely restocks and accurate purchase order management.
Company Driver
Excellerate Security Services
12.2016 - 01.2018
- Notified management of vehicle safety concerns and issues.
- Managed planning of efficient and safest routes for journeys using maps and GPS systems.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Adapted quickly to last-minute schedule changes to meet company needs.
- Mapped out driving routes ahead of time to determine fastest route.
- Checked vehicle's fluid levels and tyre pressure, promptly scheduling any required repairs.
- Adhered to traffic laws and regulations, maintaining a clean driving record throughout employment.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Stayed in communication with control centre to share and receive important updates.
- Reported all vehicle defects and maintenance requirements via daily check sheet.
- Provided courteous and professional service to all passengers.
- Took charge of customer vehicles at designated locations and operated each with maximum care and safety.
- Assisted with loading and unloading of company goods to support operations.
- Collaborated with dispatch and warehouse teams to ensure smooth operation and timely dispatch of goods.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Communicated effectively with office staff regarding schedule changes.
- Followed instructions precisely for special deliveries or pickups.
- Logged driving hours and fuel expenditures for accurate record-keeping.
- Conducted daily vehicle inspections to identify and report maintenance needs.
- Adhered to traffic laws and regulations to minimise risk of accidents.
Education
Certificate of Higher Education - English.Afrikaans,Biology,Art,Speech and Drama
Kharina Secondary School
Pietermaritzburg, KZNSkills
Event coordination
Travel arrangements
Customer relationship management
Data management
Administrative support
Multi-line telephone systems
Microsoft Office
Reception area management
Client communication
Information dissemination
Confidential document handling
Schedule coordination
Visitor engagement
Friendly customer service
Customer Service
Professional attitude
Customer and client relations
Trustworthy
Multitasking ability
Call handling
Clear communication
Calm under pressure
Customer relations
Greeting customers
Flexible
Organised and reliable
Clean and tidy nature
Multitasking and prioritisation
Customer service
Client relationship management
Scheduling appointments
Documentation and reporting
Calendar management
Meeting coordination
Mail distribution
Organization skills
Front desk operations
Certification
[Type] Licence
Hobbies and interests
- Fishing
References
Omsha Armichand
Regional Operations Administrator
FNB Commercial Business
079 970 1879
George Dayanand
Key Accounts Manager
068 054 6403
Additional Information
- Currently a trustee at Jacaranda Lodge
- Knowledge of management rules
- Knowledge of CSOS act
- Assisting homeowners with queries
- Reviewing quotations from venders
- Assisting with building maintenance plans
- ensuring security protocols are followed at access control
- Monthly meetings with service providers
- providing administrative duties when notices are required
Education
other
Languages
2,A2,3,B1
Timeline
Senior Administrative Receptionist
Excellerate Security Services -Contracted To Fnb
12.2021 - 01.2026
Receptionist
Excellerate Security Services-Standard Bank
02.2018 - 12.2021
Company Driver
Excellerate Security Services
12.2016 - 01.2018
Certificate of Higher Education - English.Afrikaans,Biology,Art,Speech and Drama
Kharina Secondary School