Sanette Smit
Administrator
Pietermaritzburg
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at Satisvaction Cleaning Services CC. Excelled in enhancing efficiency through innovative organizational systems and providing exemplary administrative support. Demonstrated ability in data entry and fostering positive client relations, contributing significantly to operational success. Team player, however can work independently as well - in company environments and service industry.
Overview
26
26
years of professional experience
Work History
Office Assistant
Volunteer Inn
08.2024 - 01.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assist in Pub - waitressing, serving drinks and food - bar
Senior Office Administrator
Satisvaction Cleaning Services CC
Pietermaritzburg
11.2016 - 05.2024
- Created and implemented filing and organizational systems to boost efficiency by.
- Updated reports, managed accounts, and generated reports for company database.
- Debtors: invoicing and reconciling accounts.
- Creditors: processing suppliers accounts and readied for payment - reconciled outstanding accounts.
- Payroll: creating of schedules and hours of staff weekly and monthly staff wages.
- Marketing: Company brochures for further marketing
Insurance Broker/ Receptionist / Broker PA
AB Brokers
04.2016 - 11.2016
- Assisted clients with quotation and selection of specific vehicle insurance, ensuring a smooth experience.
- Leveraged knowledge of vehicle insurance products and services to advise customers on appropriate choices.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Receptionist: answering calls for all brokers, taking messages and returning calls as required.
- PA To Broker: Collecting quotations, loading of documents and all paperwork
Waitress / Supervisor
Bean Scene
08.2015 - 04.2016
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Stock take and daily cash up on closing of coffee shop
Bartender
Maritzburg Bowling Club
06.2015 - 11.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Patient Administrator / Receptionist
Malcolm Freedman and Associates CC
07.2013 - 05.2015
- Diary management.
- Billing to private clients - as well as to Medical aid companies.
- Enhanced office efficiency by maintaining accurate patient records and updating necessary documentation.
- Assisted in creating a welcoming environment for patients by maintaining clean and organized waiting areas.
- Coida (WCA) claim submissions.
- Debt Collection - for private and Medical Aid patients.
Verification Call Centre Agent / Project Liaison
Lexis Nexis Risk Management
02.2008 - 05.2013
- Verifications of all information for employment requiters
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Submitting Client requests to verify candidate information for employers recruiting process.
- Uploading of documents for verification and projects.
Waitress and Bar Manager
Renaissance Cafe
07.2006 - 03.2008
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Store Clerk
Gypsy Trading
06.2006 - 09.2007
- Performed inventory control, such as counting, and stocking merchandise.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Helped customers complete purchases, locate items.
- Provided backroom support by tagging merchandise correctly, and restocking shelves as needed.
Waitress
Chapmans Peak Hotel
08.2005 - 06.2006
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Admin Clerk
Gromed Organics (PTY) Ltd, Isithebe
02.2005 - 05.2005
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Petty Cash and Cash wages.
Data Capturer
Coastal Tarping Maintenance Services
11.2004 - 01.2005
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
Invoice, Stores & Vehicles Clerk
Zululand Steam CC
01.2000 - 07.2004
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Grinding & Packing, Elect & Mech. and Toolroom Sec
Tridelta Deutsche Magnet Technik (PTY) Ltd
01.1999 - 12.1999
- Supported continuous improvement initiatives by suggesting process improvements for more efficient grinding operations.
- Managed time effectively by prioritizing tasks based on urgency, complexity, or project deadlines.
- Worked closely with Quality Control personnel to address discrepancies found during inspections, ensuring customer satisfaction with final products.
- Reduced waste generation through careful monitoring of material usage during the grinding process.
Education
No Degree - Nat Certificate: Contact Centre Support Level 2
Services Seta
KwaZulu Natal 04.2001 -
High School Diploma -
Stanger High School
Stanger 04.2001 -
English, 2nd Language
Stanger High School
Stanger10-1998
No Degree - Typing
Stanger High School
Stanger 04.2001 -
Skills
Office administration
Data entry
Customer service
Administrative support
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Power Point
Additional Information
Contacts:
Renaissance Cafe, Riana Freak
Supervisor and Manager
+44 7501 089779
rianafreak@gmail.com
Lexis Nexis Risk Management, Gavin Hutton
Operational manager
083 380 1711
Character Reference, Carol Marsh
Registered General Nurse/Clinical Manager
cazbaloo@gmail.com
Timeline
Office Assistant
Volunteer Inn
08.2024 - 01.2025
Senior Office Administrator
Satisvaction Cleaning Services CC
11.2016 - 05.2024
Insurance Broker/ Receptionist / Broker PA
AB Brokers
04.2016 - 11.2016
Waitress / Supervisor
Bean Scene
08.2015 - 04.2016
Bartender
Maritzburg Bowling Club
06.2015 - 11.2015
Patient Administrator / Receptionist
Malcolm Freedman and Associates CC
07.2013 - 05.2015
Verification Call Centre Agent / Project Liaison
Lexis Nexis Risk Management
02.2008 - 05.2013
Waitress and Bar Manager
Renaissance Cafe
07.2006 - 03.2008
Store Clerk
Gypsy Trading
06.2006 - 09.2007
Waitress
Chapmans Peak Hotel
08.2005 - 06.2006
Admin Clerk
Gromed Organics (PTY) Ltd, Isithebe
02.2005 - 05.2005
Data Capturer
Coastal Tarping Maintenance Services
11.2004 - 01.2005
No Degree - Nat Certificate: Contact Centre Support Level 2
Services Seta
04.2001 -
High School Diploma -
Stanger High School
04.2001 -
No Degree - Typing
Stanger High School
04.2001 -
Invoice, Stores & Vehicles Clerk
Zululand Steam CC
01.2000 - 07.2004
Grinding & Packing, Elect & Mech. and Toolroom Sec
Tridelta Deutsche Magnet Technik (PTY) Ltd
01.1999 - 12.1999
English, 2nd Language
Stanger High School
Similar Profiles
Sayed Ali Bahram SayeedySayed Ali Bahram Sayeedy
House Cleaner at Days Inn Hotel, Volunteer Room Cleaning ServiceHouse Cleaner at Days Inn Hotel, Volunteer Room Cleaning Service
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Elizabeth Vargas HolguinElizabeth Vargas Holguin
TEFL Teacher at Peace Corps TEFL Volunteer Teaching at Universidad Tecnológica Del Valle Del Mezquital in Ixmiquilpan-Hidalgo, MexicoTEFL Teacher at Peace Corps TEFL Volunteer Teaching at Universidad Tecnológica Del Valle Del Mezquital in Ixmiquilpan-Hidalgo, Mexico