Sanelisiwe Pearl Nxumalo
Retail Operations
Westville
Summary
Seasoned retail professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Overview
11
11
years of professional experience
23
23
years of post-secondary education
3
3
Languages
Work History
Regional Admin and Finance Manager
Massmart Retail
06.2018 - 01.2023
- Managed team of 20 employees comprising of Area Admin Managers, Debtors and Creditors Clerks, Banking Clerks, Work Force Management Support.
- Established cycle counting program to maintain ongoing inventory accuracy without disrupting daily operations.
- Reduced stock discrepancies through thorough analysis of variances and implementation of corrective actions.
- Implemented risk-based auditing strategies, resulting in better identification of potential issues.
- Developed comprehensive audit plans outlining scope, goals, timelines, and resource requirements for each project.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Provided valuable insights to senior management on potential business risks identified during audits.
- Demonstrated adaptability by adjusting audit plans as needed to address emerging risks or changing business conditions.
- Collaborated with cross-functional teams to develop comprehensive risk mitigation strategies.
- Coordinated with external auditors and documented process reviews.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Improved internal controls by identifying and addressing potential risk factors in business processes.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Enhanced financial visibility with timely preparation and presentation of cash flow reports to stakeholders.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Controlled costs to keep business operating within budget and increase profits.
- Identified areas where cost savings could be achieved by analyzing expense reports and recommending budget adjustments.
- Prepared monthly/annual performance feedback for the executive team.
- Integrated warehouse operations with existing and new business processes.
- Collaborated with vendor management team to provide vendor assessment support.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Expanded market share with competitive analysis, identifying new business opportunities and potential clients.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
- Trained newly hired employees on company processes, procedures and deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Increased employee retention rates by creating a positive work environment that fostered professional development opportunities
Area Admin Manager
Cambridge Food
01.2014 - 05.2018
- Conduct site visits and complete Site Visit Reports/ Audit Reports
- Oversaw stock takes as per annual plan and conduct post-stock take visit
- Conducted shrink investigations across all departments
- Monthly reporting to Regional Admin Manager
- Accomplished multiple tasks within established timeframes.
- Championed diversity and inclusion efforts within workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules.
Administration Manager
Cambridge Foods
01.2013 - 12.2013
- Documented and formalised Admin role
- Plan and coordinated stock takes as per schedule
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Graduate Retail Operations
Massmart
01.2012 - 12.2012
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Post-Graduate Diploma - Business Management
University Of KwaZulu-Natal
Durban 04.2001 - 06.2024
Management Development Programme - (MDP)
Gordon Institute of Business Science
Durbam/Johannesburg 04.2001 -
Certificate - Retail Management
Gordon Institute of Business Science
Durban /Johannesburg 04.2001 -
Bachelor of Commerce - Supply Chain Management And Marketing Management
University of Kwazulu-Natal
Durban 04.2001 -
Skills
Stakeholder management
Professional Highlights
- Achieved unqualified audits in all areas managed from 2015
- Placed over 50 middle and senior managers since 2015
- Successful introduction of Money Market Kiosks at Cambridge Food Stores
- CEO citation award for outstanding performance
- Formulated and documented SOPs in the KZN Region
References
Available on request
Timeline
Regional Admin and Finance Manager
Massmart Retail
06.2018 - 01.2023
Area Admin Manager
Cambridge Food
01.2014 - 05.2018
Administration Manager
Cambridge Foods
01.2013 - 12.2013
Graduate Retail Operations
Massmart
01.2012 - 12.2012
Post-Graduate Diploma - Business Management
University Of KwaZulu-Natal
04.2001 - 06.2024
Management Development Programme - (MDP)
Gordon Institute of Business Science
04.2001 -
Certificate - Retail Management
Gordon Institute of Business Science
04.2001 -
Bachelor of Commerce - Supply Chain Management And Marketing Management
University of Kwazulu-Natal
04.2001 -