Sanelisiwe Nokwenama Qiniso Ngwenya
Store Supervisor
Durban,KwaZulu Natal
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Resourceful with 5 years of experience. Dedicated to training excellent salespeople and maintaining a productive workplace. Adept at scheduling and shrink minimization. Caretaking Store Manager for 4 months skilled in hiring, recruiting and training applicants for various store positions. Outstanding sales and product knowledge with success managing all floor presentations and flow of goods to sales floor. Motivational, goal-oriented and focused at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Retail Store Supervisor
Exact
Durban
11.2018 - Current
- Created timely and accurate inventory, cash and production reports for senior managers.
- Analyzed financial reports to identify areas for improvement and implement cost-saving measures while maintaining exceptional service quality.
- Trained team members in successful strategies to meet operational and sales targets.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Conducted inventory analysis to determine optimal stock levels.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
- Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.
- Answered product questions and assisted customers in selection and checkout.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Trained and oriented associates to maximize team performance.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Boosted store sales through effective merchandising and strategic product placement.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Maintained a visually appealing store environment through regular cleaning, organization, and merchandise presentation updates.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Oversaw employees and store functions on daily basis.
- Established an open line of communication between upper management personnel allowing for streamlined decision-making processes.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Rectified issues with all staff departments.
Call Centre Agent
CCI South Africa
Umhlanga
03.2018 - 09.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
General Assistant
Zanele's Kitchen
Kwamashu
02.2017 - 12.2017
- Contributed to cost savings by identifying inefficiencies and suggesting improvements in office procedures.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Higher Certificate in Economics And Management Science
University of South Africa
DurbanCertificate In International Trade - Certificate in Freight Handling Warehouse And Distribution
SA Maritime School And Transport College
Durban07.2018
Diploma - Matric-Grade 12
Newlands East Secondary School
Durban11.2014
Skills
POS Systems
Delegation and Supervision
Effective Communication
Team Building and Motivation
Employee Training
Computer Proficiency
Adaptability and Flexibility
Time Management
Problem-solving aptitude
Written Communication
Performance monitoring
Administrative Documentation
Cash handling oversight
Customer Service Management
Task Delegation
Loss Prevention
Bank Deposit Preparation
People Management
Inventory ordering
Sales expertise
Retail Merchandising
Store maintenance
Continuous Improvement
Interpersonal Skills
Certification
Certificate in Virtual Assistant
Timeline
Certificate in Virtual Assistant
09-2022
Retail Store Supervisor
Exact
11.2018 - Current
Call Centre Agent
CCI South Africa
03.2018 - 09.2018
General Assistant
Zanele's Kitchen
02.2017 - 12.2017
Higher Certificate in Economics And Management Science
University of South Africa
Certificate In International Trade - Certificate in Freight Handling Warehouse And Distribution
SA Maritime School And Transport College
Diploma - Matric-Grade 12
Newlands East Secondary School