Sanelisiwe Ngcongo
Back Office Assistant
2569 Extension 3 Chesterville Durban
Summary
Organized and dedicated Back Office Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Back Office Assistant
Sasol Booth Road West (Black Ginger 103)
12.2022 - 03.2025
- Responded to inquiries from callers seeking information.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Assisted in maintaining accurate financial records through diligent bookkeeping efforts that supported informed decisionmaking.
- Created informative training manuals to help new hires acclimate quickly to their roles as Back Office Assistants.
- Provided exceptional customer service to external stakeholders, creating a positive impression of the organization and fostering long-term relationships.
Cashier
Sasol Booth Road West (Black Ginger 103)
12.2020 - 11.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma in - Information Technology
Berea College of Technology
Durban 01.2016 - 04.2018
National Senior Certificate - Matric
Inkosi Umdibaniso Comprehensive High School
Highflats,Endwebu 01.2014 - 05.2014
Skills
Customer services
Report preparation
File management
Scheduling appointments
Documentation and reporting
MS office
Recordkeeping
Employee scheduling
Work Planning and Prioritization
Hiring and training
Efficiency improvement
Certification
Certificate in Basic First Aid Procedures
Personal Information
- Date of Birth: 01/18/96
- Gender: Female
- Driving License: Code 10
- Marital Status: Single
Timeline
Back Office Assistant
Sasol Booth Road West (Black Ginger 103)
12.2022 - 03.2025
Cashier
Sasol Booth Road West (Black Ginger 103)
12.2020 - 11.2022
Diploma in - Information Technology
Berea College of Technology
01.2016 - 04.2018
National Senior Certificate - Matric
Inkosi Umdibaniso Comprehensive High School
01.2014 - 05.2014