Sanelisiwe Fortunate Ngcobo
Johannesburg,City of Johannesburg Metropolitan Municipality
Summary
Dedicated and reliable professional with experience in customer service and general work. Bringing solid foundation of teamwork and reliability, coupled with strong problem-solving abilities. Experienced in handling diverse tasks efficiently and maintaining positive attitude. Proven capability to adapt swiftly to new environments and collaborate effectively with colleagues. Eager to contribute to productive and supportive work setting.
Overview
5
5
Languages
12
12
years of professional experience
Work History
General worker
City of Johannesburg
Johannesburg
11.2021 - 12.2025
- Maintained cleanliness and order in work areas, promoting a safe and pleasant environment.
- Carried out all tasks as assigned within deadlines, timeframes and to high-quality standards.
- Cleaned facilities thoroughly to ensure health and safety compliance.
- Removed waste materials and ensured site cleanliness, promoting a safe working environment for all personnel.
- Followed detailed instructions from supervisors to complete tasks accurately and within designated timeframes.
- Assisted in site cleanups throughout operations and during day-close, promptly removing hazards and dismantling unused items, following safety regulations.
- Cleaned and stored hand-held tools appropriately, prolonging working life and preventing damage.
- Assisted in loading and unloading materials from delivery trucks, adhering to safety protocols.
- Performed general administrative duties as requested by Manager.
- Assisted with various tasks when required and completed within timeframes.
Cashier
Ushaka Marine World
07.2015 - 09.2019
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Calculated and provided accurate change to customers after transactions.
- Completed daily records updates to track sales and accurate payment totals.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Managed queue efficiently, reducing waiting times and improving customer satisfaction.
- Trained new staff on cashiering procedures and customer service excellence.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Processed refunds and exchanges at customer service desk.
- Assisted in inventory management tasks, including stock takes and product ordering.
- Maintained up-to-date knowledge of store products, promotions, and policies.
- Engaged with customers to gather feedback, contributing to improvements in service delivery.
- Monitored stock levels at checkout areas, requesting restocks to avoid shortages.
- Upheld high standards of hygiene and cleanliness at work stations, promoting a healthy shopping environment.
- Implemented loss prevention strategies at point of sale, safeguarding company assets.
Customer Service Agent
Procera
Durban, South Africa
12.2013 - 06.2015
- Responsible for providing professional and empathetic customer support to clients experiencing financial difficulties by assisting them with their debt management accounts, addressing queries, providing relevant information, and ensuring a positive customer experience.
- Handle inbound and outbound customer calls, emails, and other communication channels.
- Provide professional, empathetic, and efficient assistance to clients experiencing financial difficulties.
- Address customer queries, complaints, and concerns regarding their debt management accounts.
- Build and maintain positive relationships with clients through effective communication.
- Assist clients with debt management plan (DMP) enquiries and account-related matters.
- Provide clients with information regarding their outstanding balances, creditor arrangements, and repayment plans.
- Communicate with creditors on behalf of clients regarding outstanding debts and repayment arrangements.
- Ensure creditors are made aware of relevant vulnerabilities where appropriate, enabling them to provide suitable support and consideration.
- Handle sensitive customer information with confidentiality, care, and professionalism.
- Investigate customer concerns and provide appropriate resolutions.
- Escalate complex cases to the relevant departments when necessary.
- Manage difficult conversations professionally while maintaining customer satisfaction.
- Ensure complaints and queries are handled within company procedures and service level agreements.
- Promote a customer-focused approach while maintaining professionalism and service standards.
Education
Diploma - Public Administration and Management
University of South Africa
11-2026
Matric (Grade12) - Physical Sciences, Mathematics, Life Sciences, Geography
Sithabile Secondary School
01-2013
Skills
- Ability to work under pressure and meet performance targets
- Cash handling
- Excellent verbal and communication skills
- Attention to detail and accurate record-keeping
- Conflict resolution and complaint resolution
- Strong customer service and interpersonal skills
- Empathy and emotional intelligence
- Team player
- Following instructions
- Attention to Detail
- Health and Safety adherence
- Computer literate
- Stock rotation principles
- Problem-solving and decision-making
- Confidentiality, and data protection awareness
- Time management and organisational skills
- Debt management knowledge, and understanding of DMP processes
Languages
English
Zulu
Xhosa
Sotho
Tswana
Timeline
General worker
City of Johannesburg
11.2021 - 12.2025
Cashier
Ushaka Marine World
07.2015 - 09.2019
Customer Service Agent
Procera
12.2013 - 06.2015
Diploma - Public Administration and Management
University of South Africa
Matric (Grade12) - Physical Sciences, Mathematics, Life Sciences, Geography
Sithabile Secondary School
Personal Information
Citizenship: South African
Gender: Female
Nationality: African
References
- Walter Mtshali| Supervisor| Ushaka marine world.
- Tselane Mudau| Manager| City of Johannesburg.
- Neliswa Mngomezunu| Team Leader| Procera.
Availability
immediately
hobbies and interests
- Reading and self-development.
- reading about current affairs and government.
- Learning new skills.
- Organizing and planning activities.
- Hiking.
- Listening to gospel music.
Personal Information
Citizenship: South African
References
- Walter Mtshali| Supervisor| Ushaka marine world
- Tselane Mudau, Manager, City of Johannesburg
- Neliswa Mngomezulu| Team leader| Procera
Availability
immediately
Custom Section
Driver's License: Code 10
hobbies and interests
- Reading and self-development.
- reading about current affairs and government.
- Learning new skills.
- Organizing and planning activities.
- Hiking.
- Listening to gospel music.